You MIGHT be inspecting houses WRONG! And it MIGHT be better for home buyers to not attend.

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Matt, it's either right or it's wrong.

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Is that how it started?

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starting.

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Just roll the intro.

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All right, listen, man, we deal with a lot of stuff when it comes to home inspectors.

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We've got to know everything about roofing, electrical, plumbing, and so on and so on.

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And there's a right way to do things and there's a wrong way to do things.

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And in general, I feel like as inspectors, we definitely know when we see the wrong way,
right?

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I mean, yeah, I mean, I see things that are not supposed to do that all the time.

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I mean, and for that matter, you know, I mean, that's our whole job is finding things that
are wrong, but it's like, there are some people that, you know, there is no middle ground.

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And uh I think an authority on that is the guy that we're bringing on the show today, a
friend, Joey McPeek out of Idaho, peak inspections, Joey, welcome to the show.

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Hey, glad to be here.

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Long time listener, first time caller.

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Hey, we got one man.

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We finally got a live one.

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Let's do it.

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Welcome on man.

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tell everybody a little bit about yourself.

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Just kind of like what you do, where you're from, and how you got into home inspections,
man.

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Perfect.

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Yeah, man.

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So, um, raised in the Carolina has been there most of my life and, um, actually moved to
Idaho on a whim and like 2018.

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And then, uh, went back to the Carolinas for a year to work with, uh, one of my good
buddies, who's a really successful home inspector kind of, I always say to the Carolinas

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that I grew up in South Carolina, but just outside of Charlotte.

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Um, and so worked with him for a long time, about a year, actually got about 500
inspections and he's one of the top inspectors.

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So I fast forwarded my knowledge.

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just like through the roof.

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I've worked with him a couple times before and the whole plan was to come back to Boise
and to start a home inspection company.

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And then that's where peak inspections jumped off.

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Dude, I love it man.

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you know, we were kind of talking a bit before about your name.

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I'm just happy to have you on because you have been one of the biggest like commenters and
one of the most engaging inspectors that we've had on all of our channels.

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So it's great to get one of our fans on the show here because we're fans of you, man.

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I mean, you're absolutely killing the game out there.

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So.

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But hey, we gotta, you said the name.

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We gotta talk about the name.

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You were blessed with a perfect name for a home inspection company, man.

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I mean, Peak Home Inspection.

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It's funny because I always want to call you Joey Peak, but your name's Mick Peak.

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But I think Mick Peak Home Inspections may not work as good as Peak Home Inspections.

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That's great, man.

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So I love that you just leaned into it like that.

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That's right.

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That's why my joke is always telling people I was born to be a home inspector.

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Just drop the MC.

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Um, and it's, it's funny actually, like when, know, I, I do presentations sometimes or, or
I'm, you know, I'm doing speaking somewhere.

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Somebody will always introduce me as this is Joey peak from peak home inspections or peak.

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It's I don't really care.

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go with it.

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Yeah.

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As long as there's name recognition, that means they're thinking about me.

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You can call me whatever you want.

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As long as you call me for your inspection.

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Hello, Mc Peek, anybody home?

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Yeah.

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we're just gonna come in here and take a McPeek

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Yeah, just take a quick McPeek and we're good.

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Yeah.

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Yeah.

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Do you have your own dollar menu when it comes to, you know, your inspection services?

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It's a, a, there's no value items on there.

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It's, all premium stuff at this point.

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Yeah, I'll use dope right in.

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Well, I'm glad that you're on the show, uh Matt, we have not really done a drink of the
day in a while.

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Number one, because we've been recording these kind of in the middle of the day, and it
was drier January, not completely dry January, dry-ish.

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But we're recording in the evening.

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It's a Friday evening that we're shooting this.

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We've got a good friend of the show that's on joining us today.

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And we have something very special that we need to raise a drink to.

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So without further ado, we have a sponsor for the show, which we'll tell you about right
here.

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All right, so for the drink of the day today, we're raising a glass to Porch's Inspector
Success Team.

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It's a group of experienced individuals who are there for you when you need it every time.

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That's right.

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He said it.

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A real human support team not just automated instant response tools.

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No, it's awesome.

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So for more information, visit homeinspectionsuccess.com and that right there is something
that we can raise a drink to.

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So

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with that drink of the day, Matt, what are you sipping on?

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Because you've got a big reason to be sipping.

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Well, yeah, I opened up a special bottle today.

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OK, so this is is a bottle.

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It's a four gate split staff.

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It's a nice, expensive, very good bottle of bourbon.

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No longer made.

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So it's like I got two bottles and that's it.

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The reason why I'm opening up a great bottle today is because, I have an announcement.

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uh If are we all familiar?

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I know you are, Brad, with the Build Show.

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Yes.

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yeah!

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I was gonna say I got the news.

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I guess you've got the news a while back, but, um, it is announced as of today, right
before the show got recorded that, uh, I am the newest, uh, build pro on the team at the

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Build Show So, uh, they are, they are now publishing a lot of my videos on their, uh, The
Build Show website.

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And I am a part of the build team.

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So you'll start to see me in addition to.

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the Texas Edge logo and I am just thrilled to be a part of that.

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Now this is awesome, Matt.

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Number one, because this has been a big milestone that you've been working towards for a
while.

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Two, for those of you all that watched, and if you didn't, go back and watch, we recorded
with Matt Reisinger.

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We did a podcast episode with him last year.

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And this is one of the top names in the building science community.

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And he has done an amazing job essentially making his own HGTV style network from, I mean,
he's an OG YouTuber, over a million followers.

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and spun off his own Magnolia network, kind of like the Chip and Joanna Gaines thing.

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But it's all around construction and building science.

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I mean, congratulations, dude.

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This is a huge accomplishment,

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Man, I'm thrilled and honored to be on their team.

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I've learned so much from them and it's just such a, it's so cool for them.

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By the way, I'd like to say this because this is something that really makes me proud
besides just being on the team.

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I am the first and only home inspector on the team.

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That's what's up, man.

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That's Yeah, well earned for sure.

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So everybody pour a drink for Matt celebrate on his behalf.

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Joey, what are you sipping on my friend?

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we got a little bottle of a basil Hayden.

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Yeah.

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Yeah, I was was looking through the stash getting ready for the show and I was like, you
know what?

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We haven't touched the basil in a while.

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We'll pour a little drink for that one.

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Good stuff.

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Well, I am sipping on a good old fashioned, makers Mark based, uh, old fashioned.

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So, you know, I'm, I'm in the, the Kentucky region over here, just in Nashville,
Tennessee.

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So just south of, of bourbon country.

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But, uh, but really guys, I look, I don't want to rob from, from the big news there, Matt,
I want to go on a rant.

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I look Nashville has turned into quite a drinking town.

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It has been obviously for a long time.

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Okay.

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But, but

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with the millennials has come all of the, I'm going to sound like such an old man.

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It's come all of these bespoke bars and little cutesy pop-ups and all these experiences
where they charge you out the you know what for liquor.

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I'm talking $20 cocktails, 16 to $20 cocktails before tax.

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And I saw one the other day where you're old fashioned.

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They put it in a little glass hut and fill the hut with smoke and then bring you the house
and open the door.

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I don't need it.

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I don't need my drink to go in the little home before it goes in down the gullet into my
stomach.

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All right, to make me make that decision.

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No, no.

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Like if it's smoked right, like I've had one or two that were okay, but I don't like the
whole theatrical scene.

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Smoke that before you bring it over.

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Yeah, I thought smoked old fashions were cool for a second.

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I've got a kit here at the house, but you start putting in a freaking like greenhouse
before you serve it to me and charge me extra for the greenhouse service.

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Get right on out.

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Dude, as my former German father-in-law said on a family vacation about millennials and
their craft beers, he goes, I do not understand why they need to make beer any different

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than the way that beer has always been made.

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What is with these strawberry beers?

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No, just serve it like it has always been.

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And I'm like, dude, now I'm feeling that same way about my old fashion.

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So I will make it a home free.

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Yeah, well, I mean, your two drinks in at a restaurant, you could have just bought your
own bottle of Makers at home and have a million drinks.

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Joey, this brings us right back to why we have you on.

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There is a right way and there is a wrong way.

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The way that people are doing these drinks now is the wrong way.

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So that pivots us right there.

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What a great transition into into talking about Joey here.

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So Joey, we are so thrilled to have you on today.

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You know, I've been watching your videos that you put out on social media for a while.

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You know, we had the pleasure of sitting next to you when we were in Dallas at the
Internazion convention for that social media.

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What was that thing?

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Some type of banner we were on.

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Yeah, the roundtable.

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That was that was a lot of fun.

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But you know,

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watching you, I mean, you kind of make it like unmistakably clear that you feel like
there's a right way and a wrong way to go about doing things, not just in construction,

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but how the inspections done, how the house should be ready, lots of things.

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I just want to know like, where did you get that mindset?

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Where that mindset come from?

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Was it just through experience doing inspections?

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Yeah, you know, it's I'm always like that too.

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And you can you can ask my therapist like I don't operate in the gray at all.

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I I talked about it last Wednesday with her.

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I mean, it's one of those things of like, for me, it's so hard to understand.

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Like I know there's tolerances and there's gray areas for a lot of things.

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But you know, like it took a while to get into the industry before you realize like, well,
I honestly social media is what did it like, you know, you can you can quote code.

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and have 400 electricians disagree, argue, and then it comes down to HJ and specific and
whatever else there is.

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And so I'm very black and white.

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It's either wrong or it's right.

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And if it's not, this is what I was talking with the superintendent today.

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Like I'm just going to err on the side of caution or double checking.

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So I know my clients are going to end up kind of, you know, with either right or safe.

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You know, I'm going to err on the side of caution no matter what.

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But, you know, being in a field, you don't want to look dumb.

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And that's kind of the thing.

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I'm very competitive.

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I want to be the best at everything I do.

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And part of that is, know, for our job, I think is being right.

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I mean, you don't want to look stupid.

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All it takes is one, you know, one tradesman to say, you know, whatever, who's your
inspector.

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You got another realtor saying, oh, that inspector is wrong.

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This, this, and this.

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And it's like, you're just constantly, and maybe you guys notice this too.

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Like you just, you're constantly like defending yourself when you first start.

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ah Now I don't care as much.

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What's that?

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Yeah.

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Yeah.

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Yeah, well, we get the people being at the inspections, I mean, know, you have a
background in construction, do you not?

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Yeah.

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So I've been in either construction or sales my whole life.

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Um, one of my first jobs, I was like, was a junior in high school and I was a, like a
trend carpenters apprentice for summer building stair rails and, new construction houses,

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uh, did some framing for a little bit in college and out of college.

217
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Um, I was, I worked with like a custom builder kind of up near Charlotte.

218
00:12:42,698 --> 00:12:50,458
And, uh, you know, I was involved in million plus dollar houses back in like 2009, 2010,
2011 ish area too.

219
00:12:50,498 --> 00:12:51,252
So, um,

220
00:12:51,252 --> 00:12:53,062
I always make a joke too.

221
00:12:53,062 --> 00:13:00,923
Like I'm one of the reasons you need a home inspection because I don't know if you guys
have ever seen maybe in Florida for like some flat roofs or something.

222
00:13:00,923 --> 00:13:05,445
There's this product called hydro stop and it was this like new roofing stuff that had
come out.

223
00:13:05,445 --> 00:13:12,147
ah And you know, you, you, put like a primer layer down and you put like a felt layer down
almost and you put another layer down on top of it.

224
00:13:12,187 --> 00:13:17,428
This guy told me, mean, we're, building million plus dollar houses and he's like, go hydro
stop that house.

225
00:13:18,809 --> 00:13:19,842
I went and I did it.

226
00:13:19,842 --> 00:13:22,306
I got a million bucks if that house doesn't leak.

227
00:13:22,306 --> 00:13:24,549
mean, I know for a fact that thing leaks.

228
00:13:25,151 --> 00:13:25,751
Yeah.

229
00:13:25,751 --> 00:13:27,548
And so like I've never done it before in my life.

230
00:13:27,548 --> 00:13:31,385
that for like ice and water shield kind of a thing or for underlayment?

231
00:13:31,385 --> 00:13:32,546
Like what are they using?

232
00:13:32,659 --> 00:13:35,651
It's mostly flat roof stuff, parapet walls and yep.

233
00:13:35,651 --> 00:13:36,932
And you just, yep.

234
00:13:36,932 --> 00:13:37,823
Just, just layered.

235
00:13:37,823 --> 00:13:38,043
Yeah.

236
00:13:38,043 --> 00:13:39,184
It was called hydro stop.

237
00:13:39,184 --> 00:13:48,201
know, uh, my ex father-in-law under roofing company, like he did it a couple of times, but
you know, I was literally, I was like a fresh out of college kid working for a guy that

238
00:13:48,201 --> 00:13:52,785
was building large custom houses in a uh major metropolitan city.

239
00:13:52,785 --> 00:13:54,726
And he told me to go, that's what he would do.

240
00:13:54,726 --> 00:13:59,250
So I figured a lot of stuff out like that and figured out a lot of other stuff just kind
of in the field too.

241
00:13:59,250 --> 00:14:02,401
And so, uh, man, it's so hot in South Carolina and humid.

242
00:14:02,401 --> 00:14:06,391
Uh, I was, I kind of, I shifted a lot to sales.

243
00:14:06,391 --> 00:14:08,713
I'm like, man, I remember I tell a story all the time.

244
00:14:08,713 --> 00:14:16,647
I was framing in like late October and I was, I was walking a top plate and I'm nailing H
cliffs right to the trust to the top plate.

245
00:14:16,647 --> 00:14:17,367
Right.

246
00:14:17,367 --> 00:14:20,498
And every time I would bend over a beat of sweat would roll off my hat.

247
00:14:20,498 --> 00:14:21,368
And I'm like, hear you.

248
00:14:21,368 --> 00:14:23,379
I'm like, man, this is late October, man.

249
00:14:23,379 --> 00:14:27,891
I can't be changing my, my drawers and my pants and my socks every single day.

250
00:14:27,891 --> 00:14:30,377
Like at lunch, just because I'm so sweaty.

251
00:14:30,377 --> 00:14:32,707
So I'm like my back hurt from wrestling in high school.

252
00:14:32,707 --> 00:14:34,368
I'm like, I got to figure something else out.

253
00:14:34,368 --> 00:14:38,298
And so I went into like sales and various construction roles too.

254
00:14:38,298 --> 00:14:42,390
And then I felt like being a home inspector ended up, worked with my buddy a couple of
times.

255
00:14:42,390 --> 00:14:44,101
Then I was like, man, this, this is it.

256
00:14:44,101 --> 00:14:45,021
This is what I want to do.

257
00:14:45,021 --> 00:14:47,162
It's it's, get to learn all the time.

258
00:14:47,162 --> 00:14:52,823
I get to be my own boss and I'm constantly like my windshield is constantly changing.

259
00:14:52,823 --> 00:14:55,284
I knew new job site every day.

260
00:14:55,431 --> 00:15:05,604
Well, no doubt that that like construction experience helped shape, you know, the way you
do inspections, but also like, you know, seeing how construction kind of went, you got to

261
00:15:05,604 --> 00:15:08,995
instead of like, go put the bandaid on stuff.

262
00:15:08,995 --> 00:15:12,833
You've got to actually help people and be like, Hey, I know this stuff and this is just a
bandaid.

263
00:15:12,833 --> 00:15:14,016
This is not what you want.

264
00:15:14,016 --> 00:15:19,494
Uh, one of my favorite videos that I feel like I, I, this rings in my head all the time.

265
00:15:19,494 --> 00:15:20,548
I feel like it's about a year ago.

266
00:15:20,548 --> 00:15:25,607
You put out a video where you were, we were talking, you were talking about lumber yard
mold.

267
00:15:25,607 --> 00:15:35,787
like in a pre drywall and it was like I've never heard anybody be so assertive with their
opinions about this and you're like, look, I know what it is.

268
00:15:35,787 --> 00:15:36,827
I was in construction.

269
00:15:36,827 --> 00:15:37,907
I've seen this stuff.

270
00:15:37,907 --> 00:15:39,447
I don't I'm not molding spectrum.

271
00:15:39,447 --> 00:15:40,247
I don't know if it's live.

272
00:15:40,247 --> 00:15:40,987
I don't know if it's dead.

273
00:15:40,987 --> 00:15:42,487
It doesn't matter to me.

274
00:15:42,487 --> 00:15:43,687
Get it out of here.

275
00:15:43,687 --> 00:15:45,647
You know, everyone's mold sensitive.

276
00:15:45,647 --> 00:15:47,747
The client doesn't want it.

277
00:15:47,747 --> 00:15:49,727
Sand it, bleach it, get it out of here.

278
00:15:49,727 --> 00:15:54,607
And it's no, no nonsense like this.

279
00:15:54,627 --> 00:15:55,263
Go.

280
00:15:55,369 --> 00:15:59,049
Well, that yeah, and that was like that was a perfect quote of man.

281
00:15:59,049 --> 00:16:08,836
It's like I I'm getting like I get animated and fired up about it I actually I you know, I
actually care too, but here's how I break everything down as a home inspector like

282
00:16:08,836 --> 00:16:10,877
liabilities at the top of my list.

283
00:16:10,877 --> 00:16:11,953
That's all I care about.

284
00:16:11,953 --> 00:16:13,278
I don't want somebody to sue me.

285
00:16:13,278 --> 00:16:16,700
So under that is you're going to get the best home inspection possible.

286
00:16:16,700 --> 00:16:22,238
So I've explained to people before to like hey 98 % of the stuff that I report on.

287
00:16:22,238 --> 00:16:25,070
Personally, I don't care about like it doesn't affect me.

288
00:16:25,070 --> 00:16:33,604
But if you're the one person that this is going to affect, you know, then then I want to
make sure that's covered to my that I take my personal opinions and beliefs out of it.

289
00:16:33,604 --> 00:16:34,855
I take my knowledge out of it.

290
00:16:34,855 --> 00:16:38,496
Same thing is one crack trust going to make your house fall down.

291
00:16:38,616 --> 00:16:39,292
Not really.

292
00:16:39,292 --> 00:16:40,507
I haven't seen it yet.

293
00:16:40,507 --> 00:16:48,511
Maybe it has in some higher wind areas, but there's some snow low areas, but you know, at
the same point, you know, I've got some close friends of mine building a house right now

294
00:16:48,511 --> 00:16:51,732
and there's a small crack in the trust and the builders like pushing back on it.

295
00:16:51,732 --> 00:16:52,902
And I'm like, look, it's up here.

296
00:16:52,902 --> 00:17:00,616
It's where the furnaces in the attic, the next inspector that comes in, he's going to see
that discoloration, that mold, that lumber yard mold, that crack trust, that gusset plate

297
00:17:00,616 --> 00:17:01,276
missing.

298
00:17:01,276 --> 00:17:06,772
And when they go to sell that house and are out of their warranty, now that other
inspector is going to say something about it.

299
00:17:06,772 --> 00:17:07,929
And now they've got to pay for it.

300
00:17:07,929 --> 00:17:11,641
So I want to protect my clients, my buyers at all costs.

301
00:17:11,641 --> 00:17:18,128
And so, you know, when I have to get animated with these builders or, you know, post those
videos or something like, man, I'm really

302
00:17:18,128 --> 00:17:21,460
I only care about the interest of those buyers and they want education.

303
00:17:21,460 --> 00:17:27,394
My opinion besides outside of that, I can give them that opinion, but heaven forbid I
don't say anything about that.

304
00:17:27,394 --> 00:17:33,968
That lumberyard mold or discoloration on the wood and then they move in and you know that
that seems to be very common.

305
00:17:33,968 --> 00:17:43,088
There's cases all over social media and online now where people are moving into these
houses and just getting sick, sick, sick, sick and I want to be like, hey, I told you so.

306
00:17:43,088 --> 00:17:47,260
I don't want to be the guy of like, well, try suing the home inspector next, you know,
like.

307
00:17:47,260 --> 00:17:58,286
Well, and you know, you're, sounds like you're applying this a lot to brand new
construction, which is great because it's how many houses do we get in, uh, where we can

308
00:17:58,286 --> 00:18:02,049
look at a water stain, but we, put a moisture meter to it and it's dry.

309
00:18:02,049 --> 00:18:05,090
We look at it from the roof, but it's like, okay, well it looks like the roof has been
replaced.

310
00:18:05,090 --> 00:18:06,431
So this is on the deck.

311
00:18:06,431 --> 00:18:09,773
So we have no idea when that might've occurred, right?

312
00:18:09,773 --> 00:18:13,935
We have no idea, like mold in an attic space, especially on new construction.

313
00:18:13,935 --> 00:18:15,482
If it's lumber yard mold,

314
00:18:15,482 --> 00:18:17,613
we don't know 10 years down the line.

315
00:18:17,613 --> 00:18:22,635
If somebody doesn't call it out immediately, we don't know on the next point of sale when
that happened necessarily.

316
00:18:22,635 --> 00:18:30,418
We can make an educated guess, but at least for you, you know exactly where it happened
because this house is too new for it to have just happened right then.

317
00:18:30,418 --> 00:18:36,820
And so it's now is the perfect time for there to be a repair or replacement before this
thing gets too far down the road.

318
00:18:37,287 --> 00:18:44,947
Yeah, I always like to tell people when I'm doing my inspections, like this inspection is
for you, but it's all for resale purposes.

319
00:18:44,987 --> 00:18:48,547
You know, like I bring this stuff up, not just for your benefit right now.

320
00:18:48,547 --> 00:18:57,527
You may not care about this, but if I don't tell you about it and give you the opportunity
to get something done right now, it could affect you from a resale standpoint because the

321
00:18:57,527 --> 00:19:01,267
next person that comes here, the next guy like me that comes in here could find this.

322
00:19:01,267 --> 00:19:03,987
They could bring it up to somebody and all of a sudden they think it's a problem.

323
00:19:03,987 --> 00:19:07,023
And now instead of being the builder's problem or the seller's problem.

324
00:19:07,023 --> 00:19:08,284
It's your problem now.

325
00:19:08,284 --> 00:19:11,185
And so that's, I always try to approach things that way.

326
00:19:11,185 --> 00:19:13,887
It's like, you know, try to, try to manage.

327
00:19:13,887 --> 00:19:22,992
And of course, you know, when it's new constructions, one thing with somebody selling a
house to another, but it's like, try to manage like your, your, uh, concerns with resale

328
00:19:22,992 --> 00:19:29,175
in mind, because it eventually could be your problem, whether you care about it right now
or not.

329
00:19:29,916 --> 00:19:31,106
Now that's huge.

330
00:19:31,361 --> 00:19:32,122
such a great point.

331
00:19:32,122 --> 00:19:32,872
mean, that's in.

332
00:19:32,872 --> 00:19:34,653
And like I said, it goes back to me.

333
00:19:34,653 --> 00:19:37,974
You know, I want to be the best home inspector for my clients and limiting my liability.

334
00:19:37,974 --> 00:19:41,596
How many times have we gotten those emails like three years after we inspect their house?

335
00:19:41,596 --> 00:19:43,447
Hey, do you still have a copy of that inspection report?

336
00:19:43,447 --> 00:19:45,187
You know, because I know what they're doing.

337
00:19:45,187 --> 00:19:51,430
They're about to sell that house or a contractor came in and they're wanting to see if I
told them about something, you know, and yeah.

338
00:19:51,430 --> 00:19:56,382
So again, me protecting myself is ultimately going to protect those clients and.

339
00:19:56,382 --> 00:19:58,902
You know one thing, so I'm in an unregulated state.

340
00:19:58,902 --> 00:20:00,242
Idaho is not regulated.

341
00:20:00,242 --> 00:20:07,462
I've been working behind the scenes for four years trying to get it regulated, but that's
a that's a whole separate podcast in itself.

342
00:20:07,462 --> 00:20:10,862
But you know, home inspectors out here are generally not that great.

343
00:20:10,862 --> 00:20:16,382
I've seen a lot of other reports and I'd like I, I'm starting a group right now.

344
00:20:16,382 --> 00:20:20,562
I'd like to get as many home inspectors together as we can so we can just do better.

345
00:20:20,562 --> 00:20:24,054
And and what's gotten me a lot of business too was like.

346
00:20:24,710 --> 00:20:30,912
I would go and do a inspection and then they would compare it with the pre listing
inspection and it's not even close.

347
00:20:30,912 --> 00:20:38,473
And the problem with being in an unregulated state is we all kind of promise like, here's
this SOP because I know that's how, you know, you're going to be a home inspector.

348
00:20:38,473 --> 00:20:42,615
You take whatever your ashes, your nachis, whatever, and they give you that SOP to follow.

349
00:20:42,615 --> 00:20:47,396
And then a lot of these inspectors just send that out because that's kind of like part of
the, you know, part of the business.

350
00:20:47,396 --> 00:20:53,018
And I don't think they realize what all they're promising their clients in those SOPs.

351
00:20:53,018 --> 00:20:55,799
And so I got a reputation for being extremely thorough.

352
00:20:55,799 --> 00:21:01,479
And I'm like, I'm just following, you know, what I was taught because I was in North
Carolina and South Carolina, two regulated States.

353
00:21:01,479 --> 00:21:08,664
I was like, I was taught with just, I follow SOP, maybe a little more like taking an
electrical panel off, you know, barely above an SOP.

354
00:21:08,664 --> 00:21:14,052
But I looked like I was an all world inspector because I was so thorough that I'm like,
I'm just doing what I promised you guys.

355
00:21:14,052 --> 00:21:18,908
I was like all these other inspectors, they're, just not familiar because there's not a
state board of this.

356
00:21:18,908 --> 00:21:22,361
There's nobody to turn their name into when, they miss something or do something like.

357
00:21:22,361 --> 00:21:28,161
I can create my own SOP, send it out to clients out here and that SOP could say, I don't
go on crawl spaces.

358
00:21:28,161 --> 00:21:31,758
You know, hey, I look from the hatch and there's legally nothing that you can do about it.

359
00:21:31,758 --> 00:21:44,568
Yeah, you sign the agreement, you know, so like, you know, I make that promise to my
buyers, like I'm going to be thorough and and that's just kind of the problem in Idaho and

360
00:21:44,568 --> 00:21:48,471
some, I know there's a handful of other unregulated states right now, but you know.

361
00:21:48,471 --> 00:21:49,730
there's still some.

362
00:21:50,192 --> 00:21:51,885
Yeah, so we're just trying.

363
00:21:51,885 --> 00:21:53,146
I'm working on the back end.

364
00:21:53,146 --> 00:22:01,579
oh I've got a couple of irons in the fire right now to kind of get this thing moving along
to at least pass the home inspector exam, the national NHI so.

365
00:22:01,579 --> 00:22:03,381
uh

366
00:22:03,813 --> 00:22:13,610
Well, I mean, I've just never seen anybody stick to their guns to as much as you do about
that, about that topic, you know, about like, and like, yeah, you're right.

367
00:22:13,610 --> 00:22:23,426
Like I'm here to protect you, the client, but like, I'm not, I've never seen anybody be so
bold about like, like, I'm not trying to get sued, you know, like I'm going to tell you

368
00:22:23,426 --> 00:22:26,269
everything you do it with what you want.

369
00:22:26,269 --> 00:22:27,269
I don't care.

370
00:22:27,269 --> 00:22:28,710
Builder, you do what you want.

371
00:22:28,710 --> 00:22:30,075
Buyer, you do what you want.

372
00:22:30,075 --> 00:22:32,639
I'm going to tell you what I found period.

373
00:22:32,639 --> 00:22:35,403
And I've just never seen anybody be that direct with it.

374
00:22:35,403 --> 00:22:36,855
And I really respect that.

375
00:22:36,855 --> 00:22:38,508
I've always respected that about your videos.

376
00:22:38,508 --> 00:22:43,755
And after meeting you in person, it's like, you seem like you're that's just kind of how
you are.

377
00:22:44,497 --> 00:22:46,359
Straightforward, straight shooter.

378
00:22:46,790 --> 00:22:49,284
Yeah, a little bit.

379
00:22:49,284 --> 00:22:52,387
I used to be a people person, but yeah, you know, it's it's.

380
00:22:52,387 --> 00:22:53,529
that, don't they?

381
00:22:54,798 --> 00:22:56,706
People ruin being a people person.

382
00:22:56,706 --> 00:22:59,627
I don't think, I don't think one message with the other too much.

383
00:22:59,627 --> 00:23:04,130
mean, like you can be a straight shooter and you can still be a people person, right?

384
00:23:04,130 --> 00:23:16,176
Especially, I mean, you know, when it comes to your, your work, you know, I mean, I just
don't think you're, you let the politics of like, you know, builder relations or, or, or

385
00:23:16,176 --> 00:23:21,159
people's feelings or anything get in the way of anything, but it seems as though you have
a really

386
00:23:21,707 --> 00:23:34,071
a palatable way of getting these points across without um like causing a ton of friction,
which is really interesting to me because you know, I want to get into it a little bit

387
00:23:34,071 --> 00:23:37,052
because you don't really sugarcoat anything at all.

388
00:23:37,052 --> 00:23:44,245
um And like, how does that like work with builders and with buyers and with realtors?

389
00:23:44,245 --> 00:23:46,116
How does all that like

390
00:23:46,116 --> 00:23:50,838
Yeah, how does it affect your reputation and how does that affect the business that comes
in?

391
00:23:51,644 --> 00:23:56,404
Uh, I still have a wait list, so I'm just going to keep operating it at capacity.

392
00:23:56,404 --> 00:24:04,444
I've got me and the two other inspectors that work with me and, uh, you know, I'd like to
hire another guy here in the next month or two and maybe one more by the end of the year.

393
00:24:04,484 --> 00:24:05,904
Um, I did the math.

394
00:24:05,904 --> 00:24:11,224
did one out of every 10 inspections that happened in, the treasure valley of Idaho last
year.

395
00:24:11,224 --> 00:24:13,044
Um, so, or my team did rather.

396
00:24:13,044 --> 00:24:14,084
And so, yeah.

397
00:24:14,084 --> 00:24:15,309
So I, you know,

398
00:24:15,309 --> 00:24:20,244
Matt, I appreciate everything you said, and I think I can kind of take that and there is a
line though, too.

399
00:24:20,244 --> 00:24:26,750
You know, I'm really I have a really great relationship with a lot of these builders, but
I kind of operate on that extreme.

400
00:24:26,750 --> 00:24:27,130
Right.

401
00:24:27,130 --> 00:24:29,913
And I'm on social media and some people really love that.

402
00:24:29,913 --> 00:24:31,084
Some people really don't like that.

403
00:24:31,084 --> 00:24:34,717
I did a pre drywall this afternoon and uh actually I did too.

404
00:24:34,717 --> 00:24:37,380
I did a new build this morning and pre drywall this afternoon.

405
00:24:37,380 --> 00:24:41,463
And the electrician that came into the new build that was doing the under cabinet
lighting.

406
00:24:41,710 --> 00:24:43,270
Said he recognized me from Tik Tok loves me.

407
00:24:43,270 --> 00:24:46,681
He's going to have me do his own house here in a couple of months when he gets done
building it.

408
00:24:46,681 --> 00:24:47,021
Okay.

409
00:24:47,021 --> 00:24:54,233
The superintendent for the pre drywall I did this afternoon, him and I sat there and we
chopped up and, we've, we've had a really great dialogue.

410
00:24:54,233 --> 00:24:57,724
I've seen him on a couple other houses and I think we've got a great relationship.

411
00:24:57,724 --> 00:25:07,006
Now on the other side, I won't get too much into cause I'm in the middle of this, but I've
got another local builder who's frivolously like trying to sue me right now with no like

412
00:25:07,006 --> 00:25:08,317
grounds whatsoever.

413
00:25:08,317 --> 00:25:09,411
Yeah.

414
00:25:09,411 --> 00:25:17,077
like literally served me papers a few months ago and uh and trying to get money from me
somehow.

415
00:25:17,158 --> 00:25:19,300
It literally just doesn't make any sense.

416
00:25:19,300 --> 00:25:23,344
And uh they've bad mouth me to clients, bad mouth me to realtors.

417
00:25:23,344 --> 00:25:28,779
And you know the best part about this, like the whole the whole premise of this podcast,
it's either right or it's wrong.

418
00:25:28,779 --> 00:25:30,590
Don't don't talk crap about Joey.

419
00:25:30,590 --> 00:25:33,083
Show them in the report the pictures in the videos.

420
00:25:33,083 --> 00:25:36,028
If there's a broken trust, I mean, that's just an easy example.

421
00:25:36,028 --> 00:25:41,128
I, how, do I, even if I've never been in construction before, how do I know if that's
right, wrong or indifferent?

422
00:25:41,128 --> 00:25:41,848
It's right there.

423
00:25:41,848 --> 00:25:42,868
There's a picture of it.

424
00:25:42,868 --> 00:25:45,928
You can't talk crap about me like, and do that.

425
00:25:45,928 --> 00:25:56,208
So, so it lands me in the side where, um, I have a great relationship probably with like
99 % of these builders because they, they actually, you know, they come up to me they're

426
00:25:56,208 --> 00:25:59,328
like, you know, they've seen every other home inspector here in the treasure Valley.

427
00:25:59,328 --> 00:26:03,363
They, they, they respect me they know that I know what I'm talking about and I'm not.

428
00:26:03,363 --> 00:26:06,444
just out there calling out wild stuff for the fun of doing it.

429
00:26:06,444 --> 00:26:14,547
And you know, one of the biggest compliments that I've posted on my Instagram a few times,
one of biggest comments I ever get, did, I don't know how many times I've done this now,

430
00:26:14,547 --> 00:26:21,650
but the superintendents, the people that typically hate home inspectors the most, they
always call me to inspect their personal houses.

431
00:26:21,650 --> 00:26:24,553
So yeah.

432
00:26:24,553 --> 00:26:25,273
it.

433
00:26:25,475 --> 00:26:26,997
Well, first of all, like.

434
00:26:27,459 --> 00:26:28,539
Go ahead, Matt.

435
00:26:28,566 --> 00:26:30,196
really the difference right there.

436
00:26:30,196 --> 00:26:33,627
You've got the people that are like, I want this guy to inspect my home.

437
00:26:33,627 --> 00:26:34,667
I like what you're putting out there.

438
00:26:34,667 --> 00:26:37,078
And then you've got the people that want to combat you.

439
00:26:37,298 --> 00:26:41,229
I mean, that is, I mean, you got right and wrong right there, man.

440
00:26:41,229 --> 00:26:44,980
That screams everything that we need to know right there.

441
00:26:44,980 --> 00:26:51,352
If somebody, you know, if there's so many people that actually support it, then there's
people that are going against it here.

442
00:26:51,352 --> 00:26:55,863
I mean, to me, that screams like, okay, I've got something to hide.

443
00:26:55,987 --> 00:26:56,520
You know?

444
00:26:56,520 --> 00:27:05,226
doesn't just it's not just that but it's also that the proof is in the pudding when uh
when it comes down to how you communicate what you communicate right because like you were

445
00:27:05,226 --> 00:27:12,380
talking about there's there's inspectors that have a reputation we talked about the deal
killers all the time and they have this reputation because they're they're kind of just

446
00:27:12,380 --> 00:27:13,091
butthole.

447
00:27:13,091 --> 00:27:15,633
Yeah.

448
00:27:15,833 --> 00:27:22,078
We were talking about him specifically right but uh yeah right right yeah yeah.

449
00:27:22,078 --> 00:27:26,220
That's it which by the way go check out his new podcast he's doing a good job over there.

450
00:27:26,264 --> 00:27:28,066
And watch him on our podcast.

451
00:27:28,066 --> 00:27:34,091
If you haven't seen it, he was on a couple of episodes ago, right before the end of the
year, I believe.

452
00:27:34,091 --> 00:27:37,523
And uh yeah, he's fantastic.

453
00:27:37,523 --> 00:27:44,467
Yeah, but truly it's, but what you say and how you say it is really the biggest
differentiator I find in this industry.

454
00:27:44,467 --> 00:27:52,332
Because when you could communicate hard facts truthfully with a season measure of grace,
that's when you get these guys that are calling you back.

455
00:27:52,332 --> 00:27:56,174
And for me, I'm like, the callback is the proof that I did my job the right way.

456
00:27:56,214 --> 00:27:58,795
Not just from, you know, the,

457
00:28:00,006 --> 00:28:03,088
builders or uh supervisors.

458
00:28:03,088 --> 00:28:05,029
It's for me, it's the customers that call me.

459
00:28:05,029 --> 00:28:09,531
I got a text the other day from a buyer in Washington DC.

460
00:28:09,531 --> 00:28:14,334
I didn't even remember the number, but they're like, Hey, could you come do an inspection
for us in a couple of days here?

461
00:28:14,334 --> 00:28:14,956
We're looking to buy it.

462
00:28:14,956 --> 00:28:17,726
And I was like, how did you find out about me?

463
00:28:17,726 --> 00:28:20,337
And they're like, well, you did our inspection like three, four years ago.

464
00:28:20,337 --> 00:28:22,829
And I was like, yeah, cool.

465
00:28:22,829 --> 00:28:28,912
Well, you know, they're looking to upsize something like that, but it's, it's when you
communicate facts.

466
00:28:29,287 --> 00:28:31,311
in a way that is helpful.

467
00:28:31,311 --> 00:28:35,096
ah That's when the agents call you back because that was my biggest question.

468
00:28:35,096 --> 00:28:39,652
What I was prepared to ask you is like, how has this affected your relationship with
agents?

469
00:28:39,652 --> 00:28:41,344
That's where we get most of our work.

470
00:28:42,502 --> 00:28:46,976
Surprisingly, like, again, it's like, in my mind, there's right and wrong.

471
00:28:46,976 --> 00:28:53,180
And so when I'm putting stuff in reports, every agent, you know, they say the same thing,
we want you for the buyer side, not on our listing, right.

472
00:28:53,180 --> 00:28:55,452
And that's another good compliment that we've all heard too.

473
00:28:55,452 --> 00:29:03,378
uh But, you know, ultimately, if the inspector that they recommend is terrible, then they
look dumb too.

474
00:29:03,378 --> 00:29:08,794
And I think, you know, a lot of a lot of these agents that I've worked with have found a
lot of value in that knowing like,

475
00:29:08,794 --> 00:29:13,634
One, they know that they're doing the best they possibly can by by sending Joey or one of
his teammates out there.

476
00:29:13,634 --> 00:29:16,334
And then so they're like, hey, we're going to be covered.

477
00:29:16,334 --> 00:29:18,214
At least I got that part taken care of.

478
00:29:18,214 --> 00:29:26,614
But you don't ever want that phone call as a realtor where you're like where, you know,
the client saying, guess what your inspector miss or, know, hey, how, how, can we get the

479
00:29:26,614 --> 00:29:27,614
feedback from the inspector?

480
00:29:27,614 --> 00:29:28,854
You know, that happens a lot.

481
00:29:28,854 --> 00:29:30,514
And then they don't want to look stupid.

482
00:29:30,514 --> 00:29:36,889
And so I think when they know, they would rather deal with everything like what.

483
00:29:36,889 --> 00:29:41,349
maybe there's a thousand things wrong with that house, you know, and most inspectors find
a hundred of them.

484
00:29:41,349 --> 00:29:43,789
Most some are found like 500 of them.

485
00:29:43,789 --> 00:29:47,529
Well, Joey's going to give you all 1000 that he can find and then let you deal with it
later.

486
00:29:47,529 --> 00:29:55,309
You know, and that's where a lot of that that kind of break is of like, it's not our job
to babysit people through the report either.

487
00:29:55,309 --> 00:30:00,369
That's where that realtor kind of comes in and their experience and knowledge walks people
through these reports.

488
00:30:00,369 --> 00:30:03,374
Like I can't for legal reasons, I can't tell you.

489
00:30:03,374 --> 00:30:08,558
you know, to seal this crack on the foundation is more important than, you know, fixing a
door that's binding in the jam.

490
00:30:08,558 --> 00:30:12,291
Like, Hey, the entire report needs needs to be looked at.

491
00:30:12,291 --> 00:30:14,724
And that's where I think that line gets crossed.

492
00:30:14,724 --> 00:30:22,552
And so when a lot of agents kind of understand that and you kind of have to train them to
like how you do business and then, you know, it's it's

493
00:30:22,552 --> 00:30:30,330
I've got such a great relationship with a lot of them where you know they're they're
asking to get on my schedule because they know I'm going to do the best for their clients

494
00:30:30,330 --> 00:30:31,972
and then they can navigate after that.

495
00:30:31,972 --> 00:30:36,857
There's a ton of stuff that comes in that's their job and it makes them better agents too.

496
00:30:36,963 --> 00:30:37,704
Yeah.

497
00:30:37,704 --> 00:30:43,640
So you have alluded a couple of times that you've got a couple of guys that work with you
or a couple of guys on your team.

498
00:30:43,640 --> 00:30:54,001
you know, you're, uh, how do I say you're the way you do business, this like no right, no
wrong, like, that's the best way I can describe it.

499
00:30:54,001 --> 00:30:56,663
Like, how do you instill that into your team?

500
00:30:57,461 --> 00:31:02,863
I believe the medical term is anxiety or the psychological term.

501
00:31:02,903 --> 00:31:08,186
I can't it's you know, you kind of learn like the if you guys ever played sports, right?

502
00:31:08,186 --> 00:31:11,027
I wrestled in high school and then I started coaching wrestling afterwards.

503
00:31:11,027 --> 00:31:15,019
I coach the same way that my coach taught me because that's kind of that was my example.

504
00:31:15,019 --> 00:31:16,436
That's how I knew so.

505
00:31:16,436 --> 00:31:18,196
talk about this in therapy too?

506
00:31:18,196 --> 00:31:19,556
it?

507
00:31:19,556 --> 00:31:20,556
Yeah, yeah, okay.

508
00:31:21,216 --> 00:31:21,736
Yeah.

509
00:31:21,736 --> 00:31:23,336
I remember that coach that one time.

510
00:31:23,336 --> 00:31:25,521
Yeah, I didn't run fast enough and.

511
00:31:25,521 --> 00:31:26,142
Yeah.

512
00:31:26,142 --> 00:31:27,903
And that shapes you.

513
00:31:28,119 --> 00:31:30,039
like gold, right?

514
00:31:30,039 --> 00:31:32,259
feel like I didn't realize that this question was going to go this way.

515
00:31:32,259 --> 00:31:40,919
I feel like you're about to tell us how you kind of go about, you know, training your
staff and I'm really anxious to hear what it is.

516
00:31:40,919 --> 00:31:42,719
Not to any pressure on it or anything.

517
00:31:42,719 --> 00:31:44,639
mean like, pressure.

518
00:31:44,839 --> 00:31:45,939
just whatever.

519
00:31:46,257 --> 00:31:48,519
I just want to well, I'd be the first guest that cries on here.

520
00:31:48,519 --> 00:31:52,572
Yeah.

521
00:31:53,913 --> 00:31:55,334
Yeah.

522
00:31:55,334 --> 00:32:01,098
But you know, I so it goes back to the way that I was taught to and I've got my own kind
of like special flair and stuff to it.

523
00:32:01,098 --> 00:32:05,861
But when I went back to work with it with my buddy Rick, ah you know, he was older than
me.

524
00:32:05,861 --> 00:32:08,360
He's got kids around my age, a little bit younger than me.

525
00:32:08,360 --> 00:32:09,640
Um, and we were great friends.

526
00:32:09,640 --> 00:32:10,781
met through jujitsu.

527
00:32:10,781 --> 00:32:12,111
And so we were really, really close.

528
00:32:12,111 --> 00:32:14,812
He liked to fly fish and a lot of stuff that I like doing hunt and stuff.

529
00:32:14,812 --> 00:32:19,584
So we got really close, but when I worked with him, there was a very business side of him.

530
00:32:19,584 --> 00:32:23,285
We were great friends outside of it, but there was nights that I just sat there.

531
00:32:23,285 --> 00:32:30,797
And I remember like first, when I first started, like I would sit there, I would, I would
wait by my phone until like 11, cause he would go home and work on reports until real late

532
00:32:30,797 --> 00:32:31,033
at night.

533
00:32:31,033 --> 00:32:33,088
And I would wait by my phone, just like,

534
00:32:33,088 --> 00:32:35,230
sitting there shaking, looking at my phone, like he's going to text me.

535
00:32:35,230 --> 00:32:39,343
He's going to call me and I got to answer right away because this one it's a friend and I
don't want to ruin his business.

536
00:32:39,343 --> 00:32:40,214
I, know, I want to help him.

537
00:32:40,214 --> 00:32:41,595
I know he's working hard.

538
00:32:41,595 --> 00:32:49,270
And so he is like, I was so scared to miss anything that that's kind of, that's where my
style developed too.

539
00:32:49,270 --> 00:32:51,305
And I, I mean, I had a wealth of knowledge.

540
00:32:51,305 --> 00:32:54,284
was one, he's still probably the smartest inspector I've ever met in my entire life.

541
00:32:54,284 --> 00:32:56,796
Like, uh, you know, I've never asked him a question.

542
00:32:56,796 --> 00:33:00,930
He did not have an answer to, and that was a great resource for me to fall back on.

543
00:33:00,930 --> 00:33:02,951
So I kind of wanted to be.

544
00:33:03,415 --> 00:33:05,997
I guess subconsciously I was that way with my guys too.

545
00:33:05,997 --> 00:33:08,459
Um, I've got two guys.

546
00:33:08,459 --> 00:33:12,695
my one guy has been with me almost since the beginning out here about a year in I hired
him.

547
00:33:12,695 --> 00:33:14,603
Um, and, and I joke all the time.

548
00:33:14,603 --> 00:33:16,224
He's a better inspector than I am.

549
00:33:16,224 --> 00:33:17,825
I mean, he, he's got a mind for it.

550
00:33:17,825 --> 00:33:23,349
He doesn't have the ADHD like I have, you know, he's everything he does is precise and
perfect.

551
00:33:23,349 --> 00:33:26,675
Like, I mean, one, there's a lot of getting lucky and then two.

552
00:33:26,675 --> 00:33:34,078
You know, I tried to train him the way that I was trying to and you know, so both of my
inspections are just literally they're so scared to miss something and it's not like I

553
00:33:34,078 --> 00:33:40,329
instill that in them, but it's a little bit maybe, but, but you know, they.

554
00:33:40,419 --> 00:33:41,499
and inspectors?

555
00:33:41,499 --> 00:33:43,179
Like what was the deal with that?

556
00:33:43,179 --> 00:33:43,959
what?

557
00:33:43,959 --> 00:33:45,959
mean, that seems to be a what?

558
00:33:45,959 --> 00:33:49,419
Every, every, of them, man, like Chris Murphy like goes on about it too.

559
00:33:49,419 --> 00:33:54,039
You know, like what's the deal with ADHD and inspector clearly a connection.

560
00:33:54,316 --> 00:34:00,089
it is, you know, because if I'm sitting here at a desk all day and I'm doing the same
thing over and over yet, right, we drive ourselves crazy.

561
00:34:00,089 --> 00:34:03,461
But if I can walk through a house, I'm moving, I'm touching stuff.

562
00:34:03,461 --> 00:34:04,232
It's tangible.

563
00:34:04,232 --> 00:34:08,724
Like it's it helps a lot, you know, and and and then.

564
00:34:10,786 --> 00:34:11,746
Rick.

565
00:34:12,547 --> 00:34:12,918
Yep.

566
00:34:12,918 --> 00:34:14,109
he'd want to be on podcast?

567
00:34:14,109 --> 00:34:18,655
uh

568
00:34:21,205 --> 00:34:23,208
generational trauma training of inspectors.

569
00:34:23,208 --> 00:34:24,014
uh

570
00:34:24,014 --> 00:34:27,219
But no, but it's, it's, I, I wouldn't even call it trauma.

571
00:34:27,219 --> 00:34:31,407
think it's, it's setting the standard of excellence to which everybody else needs to
measure up.

572
00:34:31,407 --> 00:34:36,749
If you're to be a team leader of any sort, because whether you're a business owner or were
we saying that you're about to say something.

573
00:34:36,749 --> 00:34:38,320
just did the rings in my head.

574
00:34:38,320 --> 00:34:44,561
Like one of the first jobs I had, I was working for this van and truck rental company,
which I worked for for years.

575
00:34:44,561 --> 00:34:53,994
And uh one of the on my first day of the job, they had this new store and it was like on
top of the stores, it was like a double wide trailer that was like done up all to look

576
00:34:53,994 --> 00:34:54,605
like a business.

577
00:34:54,605 --> 00:34:58,536
And uh on top of the store, they had an inflatable balloon that said, rent your vans here.

578
00:34:58,536 --> 00:34:59,226
Right.

579
00:34:59,226 --> 00:35:03,207
And and so like that had to be like maintained because like wind would blow it around.

580
00:35:03,207 --> 00:35:04,447
was all strapped down.

581
00:35:04,447 --> 00:35:07,739
my first day of the job, was like, hey, get up there and help the boss with the balloon.

582
00:35:07,739 --> 00:35:08,851
I'm like, what?

583
00:35:08,851 --> 00:35:10,132
And I get up there.

584
00:35:10,132 --> 00:35:12,394
And so I started doing some stuff he was telling me to do.

585
00:35:12,394 --> 00:35:16,517
And one of the first things he ever told me was, don't half ass anything.

586
00:35:17,158 --> 00:35:18,421
And that just stuttered me.

587
00:35:18,421 --> 00:35:22,619
out of parks and recreation never half ass two things whole last one thing.

588
00:35:23,583 --> 00:35:24,034
I love it.

589
00:35:24,034 --> 00:35:26,946
with me for my entire life.

590
00:35:26,946 --> 00:35:29,167
That moment, I will never forget it.

591
00:35:29,167 --> 00:35:34,570
And I was like 16 years old and it has been with me ever since and it still rings in my
head.

592
00:35:34,570 --> 00:35:35,706
Don't have that.

593
00:35:35,706 --> 00:35:46,482
it takes me back to when I went from a small mom and pop company to BPG inspections and my
old area manager, Ken Humphries, who's still a close friend of mine, uh still makes fun of

594
00:35:46,482 --> 00:35:49,724
me for not being able to bench as much as he can at 49 years old.

595
00:35:49,724 --> 00:35:52,206
But, you know, I'm getting there, brother.

596
00:35:52,206 --> 00:35:53,386
I'm getting there.

597
00:35:53,566 --> 00:35:54,647
Yeah.

598
00:35:54,687 --> 00:36:02,752
Well, he's, he's this, he's this barrel chested Brit and it's just, just an absolute ball
buster of a guy.

599
00:36:02,752 --> 00:36:03,572
And

600
00:36:04,228 --> 00:36:11,380
I, the first, the first inspection that we ever did together, um, he followed me around
and he goes, I want to see your process.

601
00:36:11,380 --> 00:36:15,091
So just inspect the way that you would normally do for this company that you're coming
from.

602
00:36:15,091 --> 00:36:22,073
And I did my job, but of course I'm like on edge, like looking over my shoulder, like,
geez, you know, the boss is watching.

603
00:36:22,073 --> 00:36:29,415
And when I got to the end of it, he goes, you missed this, this, this, this, this, here's
how I would have done it.

604
00:36:29,535 --> 00:36:32,836
and if, if you had done it this way, this way, this way, you wouldn't have missed this.

605
00:36:32,836 --> 00:36:34,012
And here's why.

606
00:36:34,012 --> 00:36:36,012
And I started doing every inspection.

607
00:36:36,012 --> 00:36:38,832
He's like, now for the next one, you're going to follow me.

608
00:36:38,832 --> 00:36:39,352
Right.

609
00:36:39,352 --> 00:36:49,272
And I had gone for maybe 150 inspections a year, but I started doing things his way just
after watching him because one, he, he, he humbled me.

610
00:36:49,272 --> 00:36:54,612
And then he showed me, let me show you a better way of grasshopper, you know?

611
00:36:54,812 --> 00:37:00,892
And so I started following this guy and sure enough, like, I mean, my problem here, I was
doing over 400 inspections, but I.

612
00:37:00,892 --> 00:37:12,392
It's, and I had maybe one or two callbacks like in the three, four years that I was there,
you know, but, uh, so it was when you can find when you can, when you can not just put the

613
00:37:12,392 --> 00:37:16,152
fear of God in people, but be like, here's why I do things the way I do.

614
00:37:16,152 --> 00:37:18,432
And here's why people call me back.

615
00:37:18,432 --> 00:37:21,892
Cause this guy was doing 700, 600 to 700 inspections a year.

616
00:37:21,892 --> 00:37:24,032
He's like, it works.

617
00:37:24,032 --> 00:37:25,212
I am self.

618
00:37:25,212 --> 00:37:28,884
And I'm like, but you look at it and you go, here's why people trust him.

619
00:37:29,040 --> 00:37:31,722
People trust his approach, trust his knowledge.

620
00:37:31,742 --> 00:37:34,124
And so it was the coolest thing, man.

621
00:37:34,124 --> 00:37:43,682
But yeah, no, it's good on you for instilling the fear of God in your inspectors and
teaching them to go about things at a level of excellence.

622
00:37:44,295 --> 00:37:45,795
Joey, I got to ask you.

623
00:37:45,795 --> 00:37:48,275
So, um, you brought this up.

624
00:37:48,275 --> 00:37:53,635
Joe is in a, in an inspector chat group with me and Bo and a few others.

625
00:37:53,635 --> 00:37:56,635
And, you brought this up there.

626
00:37:56,635 --> 00:37:58,495
I don't know that you've ever made a video on it.

627
00:37:58,495 --> 00:38:01,235
So I'm not necessarily sure you want me to say this on a podcast.

628
00:38:01,235 --> 00:38:02,335
Let me do it anyway.

629
00:38:02,335 --> 00:38:03,755
mean, heck, I see your question there.

630
00:38:03,755 --> 00:38:05,255
You know, I'm gonna say it.

631
00:38:05,255 --> 00:38:10,055
So, um, at one point, and I don't know if it's just still the case or not.

632
00:38:10,055 --> 00:38:13,319
You decided to pull a plug on letting anybody.

633
00:38:13,319 --> 00:38:15,639
at the inspection at all.

634
00:38:15,639 --> 00:38:20,579
And, um, I don't know if this is, I know this has had to do buyers and buyers agents.

635
00:38:20,579 --> 00:38:27,599
I don't know if this has to do with like sellers, uh, or, mean, certainly contractors and
things, but I don't know if this had to do with sellers because I mean, like I'm in a, I'm

636
00:38:27,599 --> 00:38:28,639
in a regulated state.

637
00:38:28,639 --> 00:38:31,519
So I actually can't tell the seller to get out of their house.

638
00:38:31,519 --> 00:38:32,859
Maybe you can.

639
00:38:32,879 --> 00:38:42,979
Um, so, uh, tell them, so, so the seller thing was probably iffy, but, buyers, agents or
contractors builders like, yeah.

640
00:38:43,039 --> 00:38:51,484
Um, so tell me about that and tell me about, uh, how it, why you did it and what happened
afterwards.

641
00:38:51,484 --> 00:38:55,406
And, if there was any fallout, we'll get down the road with that.

642
00:38:55,406 --> 00:38:56,500
What's up with that.

643
00:38:56,500 --> 00:39:04,840
Yeah, I mean, and that that whole question can be a podcast in itself of just I can go on
for maybe three or four hours of that and everybody and I've talked to a lot of people

644
00:39:04,840 --> 00:39:09,500
about it and everybody has here's one of the things like I'm a very right or wrong guy
like we've talked about.

645
00:39:09,500 --> 00:39:13,320
Everybody is right to a degree and with their opinion on it.

646
00:39:13,320 --> 00:39:14,780
And and I believe the same thing.

647
00:39:14,780 --> 00:39:19,920
So I actually I called my attorney and I told him I was like, I'm going to edit my
agreement.

648
00:39:19,920 --> 00:39:20,940
I want you to look at it.

649
00:39:20,940 --> 00:39:23,840
And I said, you know, I put in my agreement.

650
00:39:23,844 --> 00:39:32,749
If anybody shows up to this inspection, inspector reserves the right to stop the
inspection at any time and they can't hold me accountable for anything.

651
00:39:32,749 --> 00:39:35,370
And he was like, man, that's a gray area.

652
00:39:35,370 --> 00:39:39,653
And so I explained my point of view to him and what I'll get into here in a second.

653
00:39:39,653 --> 00:39:43,355
And he's like, he's like, man, I agree with you, but that that just kind of sucks.

654
00:39:43,355 --> 00:39:48,417
And so so I'll start off, I'll start off this way and then I'll kind of get into
everything with it.

655
00:39:48,578 --> 00:39:52,892
I've had to have those really difficult conversations and I've lost some agents that have
that.

656
00:39:52,892 --> 00:39:54,352
worked with me for a long time.

657
00:39:54,352 --> 00:39:56,223
Someone just blocked me on Instagram.

658
00:39:56,223 --> 00:39:59,074
Like, I mean, people get way too excited about this stuff, man.

659
00:39:59,074 --> 00:40:04,456
uh But I've expressed all my concerns with it and why I had to do it.

660
00:40:04,456 --> 00:40:10,057
And I've asked dozens of realtors at the end of that 30, 45 minute conversation.

661
00:40:10,197 --> 00:40:16,579
Now that you see how this affects me and my life, give me, give me an answer that you're
the expert.

662
00:40:16,579 --> 00:40:17,129
Give me an answer.

663
00:40:17,129 --> 00:40:19,642
None of them can give me an answer except

664
00:40:19,642 --> 00:40:22,955
You know, everybody, every real, it's one of the first things my mentor taught you.

665
00:40:22,955 --> 00:40:26,478
Every realtor is your best friend, but they'll be the first one to throw you under the
bus.

666
00:40:26,478 --> 00:40:30,012
And that's, that's held up pretty much true for, for almost anything.

667
00:40:30,012 --> 00:40:31,397
Like they're going to protect themselves first.

668
00:40:31,397 --> 00:40:35,687
And that's just natural human instinct too, but they don't want to look dumb during this
transaction.

669
00:40:35,687 --> 00:40:41,102
And so ultimately I would love to just eliminate them from the transaction altogether
because it's just tough.

670
00:40:41,102 --> 00:40:45,125
So as my team started growing and I was doing more inspections, like

671
00:40:45,839 --> 00:40:48,531
I can't afford, you know, I do two of these a day.

672
00:40:48,531 --> 00:40:49,741
My team does six a day.

673
00:40:49,741 --> 00:40:53,514
You know, I can't afford to have 75 touches per inspection.

674
00:40:53,514 --> 00:40:56,405
Like some of these people are like looping you into every email and we've all been there.

675
00:40:56,405 --> 00:40:56,916
Like I get it.

676
00:40:56,916 --> 00:40:58,687
It's just gotten so much worse.

677
00:40:58,687 --> 00:41:00,107
I don't understand it.

678
00:41:00,107 --> 00:41:02,614
Like they want us to be so involved with it.

679
00:41:02,614 --> 00:41:05,030
And I'm like, I want to go and do so.

680
00:41:05,030 --> 00:41:07,972
So there's a lot of pros and cons to it.

681
00:41:08,332 --> 00:41:13,575
At the end of the day, like I said, liability is my number one thing I want.

682
00:41:13,933 --> 00:41:22,469
you to be able to sue me if I miss something and that's my promise to you because now I
can't go into court and say well, well you brought your dad and there are six contractors

683
00:41:22,469 --> 00:41:22,909
here.

684
00:41:22,909 --> 00:41:26,552
You know, if you do that and I miss that the oven doesn't work.

685
00:41:26,552 --> 00:41:26,922
Well, cool.

686
00:41:26,922 --> 00:41:29,294
I forgot to check it because you were asking me a thousand questions.

687
00:41:29,294 --> 00:41:33,076
You're going to get you're going to get that's gray area.

688
00:41:33,236 --> 00:41:33,917
Yeah.

689
00:41:33,917 --> 00:41:34,797
Yep.

690
00:41:34,898 --> 00:41:43,323
And so what it was man, it's like people just kept turning inspections into a freaking
event and and and I never just understood.

691
00:41:43,345 --> 00:41:50,538
the like I kind of get it and I do understand there's a lot of benefit to it of having
being there and talking to the inspector.

692
00:41:50,538 --> 00:41:59,961
But I don't know if you guys heard the saying but this was beaten to me to like the report
goes to court everything that I say and do outside of that inspection report that I put

693
00:41:59,961 --> 00:42:08,605
together is liability and so I mean how many times have you heard cases I've heard cases
to like well the inspector said this or he said this part wasn't that important this way

694
00:42:08,605 --> 00:42:12,378
so there's the liability part of it which I got into a little bit like

695
00:42:12,378 --> 00:42:14,590
early on my career, but I've eliminated a lot of that.

696
00:42:14,590 --> 00:42:22,105
like if there's a leak in the crawl space and, I've got pictures and videos of it, I've
got a, in a text description showing it.

697
00:42:22,105 --> 00:42:31,572
I don't understand what like me sitting here on an iPad and scrolling through pictures and
showing you wall and Matt, you shared something about FaceTime a long time ago and I

698
00:42:31,572 --> 00:42:32,953
reshared that on myself too.

699
00:42:32,953 --> 00:42:38,878
I get so tired of them sitting here and they're like, they're getting up by my iPad
FaceTiming somebody who couldn't be there.

700
00:42:38,878 --> 00:42:39,950
And then so

701
00:42:39,950 --> 00:42:44,274
What ended up happening with I don't want to sound too negative about this because it gets
me fired up.

702
00:42:44,274 --> 00:42:50,899
ah But it just hit a point to where I was going to lose my inspectors because people were
wasting.

703
00:42:50,899 --> 00:42:52,995
He's got a family man and I've said this a million times.

704
00:42:52,995 --> 00:42:54,582
Like I don't have a wife or kids or anything.

705
00:42:54,582 --> 00:43:01,298
There's no way I could do that and have this job, you know, because he's getting home so
late at night because these people want to keep wasting time.

706
00:43:01,298 --> 00:43:08,425
So it's either I'm rude to you at the beginning and tell you you can't come by or in
person, which people sometimes take a little more offensive.

707
00:43:08,425 --> 00:43:10,520
And so, you know...

708
00:43:10,520 --> 00:43:14,769
be go ahead and finish me and then I want to come back to what you were saying there.

709
00:43:14,769 --> 00:43:15,310
No, you're good.

710
00:43:15,310 --> 00:43:24,126
Yeah, so like like or just like what I hated the most was like the realtor shows up and
they want it So no matter what you say, like hey, I give you 30 minutes man Like nobody

711
00:43:24,126 --> 00:43:25,457
actually does that and six to it.

712
00:43:25,457 --> 00:43:28,541
It's really tough to do without looking mean like I have to leave

713
00:43:28,541 --> 00:43:32,520
not gonna let, eh sorry, time's up, I gotta bail.

714
00:43:33,888 --> 00:43:36,296
That's my pushback right there.

715
00:43:36,296 --> 00:43:45,285
and I don't, maybe you do teach this to your inspectors, but from start to finish, it is
your job in my mind.

716
00:43:45,285 --> 00:43:48,867
It's the inspector's job on site to command the room.

717
00:43:48,867 --> 00:43:49,588
Right.

718
00:43:49,588 --> 00:43:54,592
And I have never had an issue with, was, I used to do three inspections a day.

719
00:43:54,592 --> 00:43:59,635
I never had an issue missing any of them because of the previous inspection, uh, because

720
00:43:59,635 --> 00:44:01,836
From start to finish, I commanded the process.

721
00:44:01,836 --> 00:44:05,259
ah I communicated exactly how long it was going to take.

722
00:44:05,259 --> 00:44:09,842
When they would start to go off on tangents and rabbit trails, I know how to redirect and
pull them back in.

723
00:44:09,842 --> 00:44:18,308
ah And for me, I, I, as much as you're correct in that the document itself, that is our
legal responsibility.

724
00:44:18,308 --> 00:44:22,731
There's also the spirit of the job, which is that we're not just here to inform, we're
here to educate as well.

725
00:44:22,731 --> 00:44:29,739
And the reason that I would get so many callbacks is because I really know how to handle
buyers in a great way, especially for new buyers.

726
00:44:29,739 --> 00:44:39,302
where I can make them feel comfortable and confident in the information that's provided
not in the purchase or the Refusal to purchase but in the information that they receive

727
00:44:39,302 --> 00:44:51,185
and their understanding of now being a homeowner ah But if if you don't command the
process if you concede authority in that sense to the dad that shows up Yeah, it can get

728
00:44:51,185 --> 00:44:53,366
it can end up getting long, but it's for me.

729
00:44:53,366 --> 00:44:58,377
I'm like, well, I've got another job right after this So it's incumbent upon me if I want
to get paid

730
00:44:58,421 --> 00:44:59,993
to keep on moving, right?

731
00:44:59,993 --> 00:45:07,224
And so there's a way to do it where you communicate it in a way that conveys authority
while also still having some bedside manner to it.

732
00:45:07,224 --> 00:45:13,889
perhaps, but I mean, like also like our personalities obviously are all different.

733
00:45:14,250 --> 00:45:18,754
And I think that that plays a really big factor because like I feel this.

734
00:45:19,355 --> 00:45:22,097
On like I cannot get it out of me.

735
00:45:22,097 --> 00:45:35,076
This need to entertain uh not theatrical, but like to entertain whether it is just the
idea of like somebody that.

736
00:45:35,076 --> 00:45:42,596
These cautious people, you know, I just don't have this way to shut it off.

737
00:45:42,596 --> 00:45:49,216
And I mean, like I would, I will be late before I will let them leave uncomfortable.

738
00:45:49,216 --> 00:45:55,916
And so that's why I kind of lean towards Joey here because I love for them not to be there
at all.

739
00:45:55,916 --> 00:46:02,940
I mean, because I honestly, end of the day, I will admit this is a me problem.

740
00:46:03,748 --> 00:46:06,048
I actually enjoy the interaction.

741
00:46:06,468 --> 00:46:07,408
It kills me.

742
00:46:07,408 --> 00:46:08,808
It kills me.

743
00:46:09,048 --> 00:46:11,588
It kills the time with my family.

744
00:46:11,708 --> 00:46:15,628
I leave exhausted and it's not because of the inspection.

745
00:46:16,168 --> 00:46:24,568
It's because of the exertion that I have whenever I am putting on the show for the clients
and it is it is a me problem, but I know it's a me problem.

746
00:46:24,568 --> 00:46:26,648
Since I know it's a me problem.

747
00:46:27,728 --> 00:46:32,546
I choose to handle it where I try to get them there at the end.

748
00:46:32,546 --> 00:46:36,678
go over couple of things and let them read the report and get out of there.

749
00:46:36,678 --> 00:46:39,880
can't shut myself off.

750
00:46:41,321 --> 00:46:47,954
Commanding the room is not a problem, but controlling myself is a completely different
situation.

751
00:46:48,909 --> 00:46:56,314
uh Yeah, of you guys have fantastic points and I'm way more like Matt too, because of the
same thing.

752
00:46:56,314 --> 00:47:03,880
I got so much business my first start because I could translate to clients while I worked
well with clients and people are so mad that I took that aspect away.

753
00:47:03,880 --> 00:47:06,992
But there's a little nugget here that I did not actually take that part away.

754
00:47:06,992 --> 00:47:08,363
So I'll get to that here in a second.

755
00:47:08,363 --> 00:47:16,929
ah But know, like same thing like, it's harder for me to, here's the question that I could
never find the answer to is,

756
00:47:16,929 --> 00:47:21,631
You know, it sounds like you have your stuff pretty set up and you're good to go.

757
00:47:22,211 --> 00:47:28,474
The one problem that I kept finding is, is man, I do not know how long this home
inspection is going to take.

758
00:47:28,594 --> 00:47:33,976
And, and, and I still, man, and it's like, I, I, I praise inspectors that are in that
market and I push back on it.

759
00:47:33,976 --> 00:47:35,797
I'm like, and I'll tell you straight up.

760
00:47:35,797 --> 00:47:40,359
If you want to be here at 11, I'm going to rush and there's a chance I'm going to miss
something.

761
00:47:40,359 --> 00:47:44,120
And so I actually started this whole thing where I was like, you cannot come out.

762
00:47:44,120 --> 00:47:45,963
Like you got all your pre-inspection emails.

763
00:47:45,963 --> 00:47:52,004
You have to reach out to us if you plan on coming by the inspection and set the review
time, because I need to look at my schedule that day.

764
00:47:52,004 --> 00:47:59,298
I need to look at the age of the house and you look at the size of the house, you know,
and then I need to determine from there because it's not fair because.

765
00:48:00,258 --> 00:48:05,300
So it's kind of a thing that I told everybody, so my my inspector, my one inspector has
been with me forever.

766
00:48:05,300 --> 00:48:13,283
We started keeping track of how much time that we spent waiting on people and doing
reviews, and it was over 12 to 15 hours a week.

767
00:48:13,283 --> 00:48:15,252
That's a whole other business day.

768
00:48:15,252 --> 00:48:17,073
And it's like, and he's very short.

769
00:48:17,073 --> 00:48:18,214
He's very blunt.

770
00:48:18,214 --> 00:48:19,043
And he's to the point.

771
00:48:19,043 --> 00:48:21,435
He will not sit there and entertain like me and Matt will do.

772
00:48:21,435 --> 00:48:22,656
Like he will try to get gone.

773
00:48:22,656 --> 00:48:24,194
And it's like every day I'm getting texture.

774
00:48:24,194 --> 00:48:26,178
I'm like, geez, man, these people just kept talking.

775
00:48:26,178 --> 00:48:27,008
I kept trying to leave.

776
00:48:27,008 --> 00:48:28,249
They kept asking me other questions.

777
00:48:28,249 --> 00:48:30,610
And it's just, we're such a me first mentality.

778
00:48:30,610 --> 00:48:32,341
Like, like I said, people ruined it.

779
00:48:32,341 --> 00:48:36,984
And it's, to me, it's, I, I try to use analogies all the time.

780
00:48:36,984 --> 00:48:42,687
You know, what's the point of buying a book if you're going to ask the author to read it
to you, then, you know, why am I producing this report?

781
00:48:42,687 --> 00:48:45,298
If I have to sit here and read the damn thing to you.

782
00:48:45,441 --> 00:48:46,731
See, I never understood that.

783
00:48:46,731 --> 00:48:51,303
Yeah, it's, you know, for me, and that's also where actually having the person on site
helps.

784
00:48:51,303 --> 00:48:54,484
I don't understand why you need to.

785
00:48:54,484 --> 00:48:57,565
And again, I do my inspection reports on my phone.

786
00:48:57,565 --> 00:49:04,967
Used to do them on a tablet, but the whole thing in the field with the tablet was that you
could be like, Hey, look, here's the pretty thing that I made for you.

787
00:49:04,967 --> 00:49:08,488
But for me, I'm like, no, you can read that after the fact.

788
00:49:08,488 --> 00:49:13,451
I can give them the digest as they're, they follow me around for the whole inspection.

789
00:49:13,451 --> 00:49:18,785
I talked them through as I'm performing the inspection and Matt and I've gone back and
forth about whether or not this is the right way to do it.

790
00:49:18,785 --> 00:49:21,607
Yeah, but here's the thing, but it speeds up.

791
00:49:21,727 --> 00:49:23,428
It speeds up the review.

792
00:49:24,341 --> 00:49:32,245
Yeah, I don't, I don't have to show them the document and be like, remember that thing
that I said, I could give them the here's the key points at the end because they've

793
00:49:32,245 --> 00:49:34,136
already seen what I'm doing as I go.

794
00:49:34,136 --> 00:49:35,517
And then they reviewed the doc.

795
00:49:35,876 --> 00:49:51,474
I'm going to Austin Jenkins, inspector AJ, and I'm going to say if he's going be on the
show, he's going to talk about this no doubt, but like if you were having neurosurgery,

796
00:49:52,497 --> 00:49:55,870
would you want someone like hovering over this guy?

797
00:49:56,237 --> 00:49:59,923
There's a big difference between neurosurgery and a home inspection.

798
00:49:59,923 --> 00:50:03,147
Yes, there is absolutely come on now.

799
00:50:03,148 --> 00:50:04,049
Come on here.

800
00:50:04,049 --> 00:50:06,102
This is this isn't even apples and oranges.

801
00:50:06,102 --> 00:50:06,787
This is

802
00:50:06,787 --> 00:50:09,592
it importance importance?

803
00:50:09,592 --> 00:50:10,712
I don't know.

804
00:50:10,712 --> 00:50:11,415
I don't know.

805
00:50:11,415 --> 00:50:12,416
I mean, like

806
00:50:12,667 --> 00:50:15,047
one of the analogies I use a lot too, Matt.

807
00:50:15,227 --> 00:50:16,427
Like, thing.

808
00:50:16,427 --> 00:50:20,347
So I use a doctor or a surgeon and a mechanic all the time.

809
00:50:20,407 --> 00:50:28,867
To me, it's the same thing of like, hey, you've got two hours to do this surgery and
anything you don't get done, I'm gonna sue you for.

810
00:50:28,867 --> 00:50:30,792
Because, know, that's what I'm calling it.

811
00:50:30,792 --> 00:50:32,822
Yeah, there you go.

812
00:50:32,822 --> 00:50:36,505
you know, he's been in surgery for three hours and we don't know how much longer he's
going to be there.

813
00:50:36,505 --> 00:50:43,830
And the surgeon doesn't know until they start opening the stuff up and like, well, yeah,
we'd have to take another hour to clean out his more meniscus or we found more problems

814
00:50:43,830 --> 00:50:44,481
when we got in there.

815
00:50:44,481 --> 00:50:47,698
And like, it's the same thing.

816
00:50:47,698 --> 00:50:49,699
up your process.

817
00:50:50,640 --> 00:51:00,417
A surgeon can estimate, again, I'm certainly no medical expert, but when they're booking
people for surgery for certain times, when they're booking people for surgery at certain

818
00:51:00,417 --> 00:51:07,532
times, they have a fairly good understanding of how long a certain procedure should take,
barring complications, right?

819
00:51:07,532 --> 00:51:08,802
And it's the same thing now.

820
00:51:08,802 --> 00:51:15,097
I had to call other jobs to be like, hey, I'm running a little bit behind on this one, but
I'll be right there, but I'm going to be 30 minutes late.

821
00:51:15,097 --> 00:51:15,895
Yes.

822
00:51:15,895 --> 00:51:23,139
Okay, but it's rare because especially when I was in DC in Northern Virginia, this was
before sewer scopes.

823
00:51:23,139 --> 00:51:30,493
So I would, I knew that I could do my inspection, my radon drop and an air quality test uh
within two and a half hours.

824
00:51:30,894 --> 00:51:39,219
And that was on a, if it was over 4,000 square feet, then okay, maybe I'll add an extra
hour, half an hour to an hour on there.

825
00:51:39,219 --> 00:51:40,420
But I also

826
00:51:40,420 --> 00:51:41,911
refuse to do septic inspection.

827
00:51:41,911 --> 00:51:44,801
So I wasn't doing, I wasn't digging up poop tanks.

828
00:51:44,801 --> 00:51:53,864
ah None of this, but at the same time, I'm like, if you know what services you're offering
and how long it's going to take to do those things, you can fit it in.

829
00:51:53,864 --> 00:52:04,137
Now, if you're adding in the age of ancillaries where you have to sit and do the sewer
scope inspection now, uh or if you are choosing to do full on septic inspections, yeah,

830
00:52:04,137 --> 00:52:08,928
you know, that's going to take a lot longer to probe, to dig up to all of this.

831
00:52:08,958 --> 00:52:16,734
Yeah uh

832
00:52:16,928 --> 00:52:19,781
you do man Yeah, at least if it's certain size house.

833
00:52:19,781 --> 00:52:20,454
Yeah

834
00:52:20,454 --> 00:52:29,254
that's a and we're both speaking from experience and I think one of the biggest
differences is I think you're operating on slab houses too.

835
00:52:29,254 --> 00:52:32,374
And I think some of these houses, oh, basements.

836
00:52:32,374 --> 00:52:33,254
OK.

837
00:52:33,754 --> 00:52:34,494
Oh, Virginia and DC.

838
00:52:34,494 --> 00:52:35,594
I'm thinking Florida.

839
00:52:35,594 --> 00:52:35,894
Yeah.

840
00:52:35,894 --> 00:52:36,614
OK.

841
00:52:38,154 --> 00:52:39,994
So, yeah, yeah, that's what you're saying.

842
00:52:39,994 --> 00:52:40,594
Three days.

843
00:52:40,594 --> 00:52:44,814
I'm like, they've got to be like twelve hundred on a slab and I'll go knock them out.

844
00:52:44,814 --> 00:52:46,714
Yeah, you can show up for the whole thing if you want.

845
00:52:46,849 --> 00:52:52,221
I still agree with, like, I think it would be fantastic, you know, to translate that
information.

846
00:52:52,221 --> 00:52:53,384
And I'm like, Matt, I'm a showman.

847
00:52:53,384 --> 00:52:58,588
Like I want to be there and I feel good when I leave, I feel energized, but that takes
away from so many other parts of my life.

848
00:52:58,588 --> 00:53:01,849
And all I'm doing is just, I'm reacting to experience.

849
00:53:01,849 --> 00:53:06,215
you're like, you're saying like, you know, to push back a little bit, like you should have
an estimate.

850
00:53:06,215 --> 00:53:10,288
Yeah, I do have an estimate, but I, that estimates about two hours.

851
00:53:10,288 --> 00:53:12,670
You know, I could start this inspection at eight 30 in the morning.

852
00:53:12,670 --> 00:53:14,510
I show up at the 1999 house.

853
00:53:14,510 --> 00:53:15,652
It's never been cared for.

854
00:53:15,652 --> 00:53:18,032
I'm documenting everything for your sake.

855
00:53:18,032 --> 00:53:24,212
Like there's been plenty of times where I've, know, when I had reviews, they get there at
11 and then they do their 15 minute talks and they do this.

856
00:53:24,212 --> 00:53:28,892
And then, mean, I've got a one o'clock after this and there's so many days where we
weren't eating lunch.

857
00:53:28,892 --> 00:53:34,492
eating, well, I'm eating a salad as I drive and like, and man, it's just, I think there's
a fine line to it.

858
00:53:34,492 --> 00:53:35,612
And I do have an answer for that.

859
00:53:35,612 --> 00:53:39,592
I'll come around to, but like of what I do that, that I feel like it helps us.

860
00:53:39,592 --> 00:53:40,812
I don't want to say get away with this.

861
00:53:40,812 --> 00:53:45,486
I feel like it gives the clients, you know, something better, but man, even in the short,

862
00:53:45,486 --> 00:53:49,820
period of our day, a two hour estimate can ruin your day.

863
00:53:49,820 --> 00:53:51,511
And then I'm just, I'm one of those people too.

864
00:53:51,511 --> 00:53:53,336
I'm 15 minutes early to everything.

865
00:53:53,336 --> 00:53:57,206
If I'm five minutes early to something, I feel rushed and I feel mad like the rest of the
day.

866
00:53:57,206 --> 00:53:58,427
So it is a personality trait.

867
00:53:58,427 --> 00:54:04,092
Like Matt talked about, like I do have that flaw in me, but I hired an inspector who's a
complete opposite personality to me too.

868
00:54:04,092 --> 00:54:06,894
And he's feeling the same things and he's pushing back.

869
00:54:06,894 --> 00:54:13,400
And you know, if I lose him, I'm going to shut my business down because I'll just go back
to being a solo inspector because it's just not worth it anymore.

870
00:54:13,400 --> 00:54:14,200
So.

871
00:54:14,497 --> 00:54:15,788
I want to make these guys happy.

872
00:54:15,788 --> 00:54:23,863
so back last summer, you know, we started, we went through that process of like, I am
promising you that you're going to get by far the best home inspection reports you can

873
00:54:23,863 --> 00:54:24,163
get.

874
00:54:24,163 --> 00:54:28,226
And so we use but I, I, put a video.

875
00:54:28,226 --> 00:54:28,497
Yeah.

876
00:54:28,497 --> 00:54:29,527
Yeah.

877
00:54:29,527 --> 00:54:32,389
But anyways, whatever software you use cut.

878
00:54:32,389 --> 00:54:34,069
Yeah.

879
00:54:36,451 --> 00:54:38,652
Yeah.

880
00:54:38,653 --> 00:54:40,233
Well, somebody's in my house.

881
00:54:40,233 --> 00:54:40,714
No.

882
00:54:40,714 --> 00:54:41,346
Um,

883
00:54:41,346 --> 00:54:49,298
But so, know, whatever software you have that has the picture, the ability to put like
pictures and videos in, like, I don't need you to be at this house to show you that the

884
00:54:49,298 --> 00:54:50,768
door doesn't latch.

885
00:54:50,928 --> 00:54:57,810
You can read that in just a picture, but so for any kind of moderate to major items, so
we, we, I tell her, this is I sold it.

886
00:54:57,810 --> 00:54:59,590
We, build in the review.

887
00:54:59,590 --> 00:55:01,161
Now you can read as much as you want.

888
00:55:01,161 --> 00:55:02,281
what did the inspector say?

889
00:55:02,281 --> 00:55:07,772
This, this, and this, cause, and I get so little callbacks and you know, if they do like,
Hey, send me an email.

890
00:55:07,772 --> 00:55:09,363
And I was just on another podcast.

891
00:55:09,363 --> 00:55:10,763
I made this joke like,

892
00:55:10,965 --> 00:55:12,786
And it's pretty much true.

893
00:55:12,786 --> 00:55:20,090
If you have a question after you read your home inspection report, there's a 99 % chance
you're an idiot because it's probably in that report.

894
00:55:20,090 --> 00:55:24,573
And that's how thorough these things are because I, that's, and that's just from my
experience.

895
00:55:24,573 --> 00:55:27,674
So, and you know, this is a very inspector niche.

896
00:55:28,535 --> 00:55:29,236
Yeah.

897
00:55:29,236 --> 00:55:30,236
And I do.

898
00:55:30,459 --> 00:55:31,940
use this as an example, right?

899
00:55:31,940 --> 00:55:36,304
And again, I haven't seen I haven't seen your report, so I'm sure they're amazing.

900
00:55:36,304 --> 00:55:51,235
But like, in your comment on the HVAC system, do you also do a description of here or this
is this is a single zone system for a two three story townhouse and you also have dampers

901
00:55:51,235 --> 00:55:54,257
right here, you should operate these

902
00:55:54,357 --> 00:56:03,464
Based on season so that you're directing airflow so that heat rises and cold air falls so
that your house is properly cooled evenly throughout the home because there is not uh

903
00:56:03,464 --> 00:56:08,517
there aren't Electronic dampers that are sending the airflow based on multiple
thermostats.

904
00:56:08,517 --> 00:56:10,628
Do you put all of that in the comment?

905
00:56:11,849 --> 00:56:20,230
Okay, when I when I have somebody here when I have somebody here following me around on
the inspection I could go hey check out this damper right here

906
00:56:20,230 --> 00:56:25,857
If you guys notice that it's hotter upstairs in the summertime, that's because you're
probably sending more cold air downstairs.

907
00:56:25,857 --> 00:56:27,238
think about thermodynamics.

908
00:56:27,238 --> 00:56:34,147
You need to be sending more cold air upstairs so that the house is cooling more
effectively throughout because this is an older system, right?

909
00:56:34,147 --> 00:56:36,050
They can see that and they can learn about it.

910
00:56:36,050 --> 00:56:37,370
like, wow, okay, cool.

911
00:56:37,370 --> 00:56:39,430
Remember that time the home inspector said this?

912
00:56:39,430 --> 00:56:40,653
You see what I'm saying?

913
00:56:41,288 --> 00:56:42,689
I totally get it right.

914
00:56:42,689 --> 00:56:46,081
But I mean, like, when you you speak it like that, like I get it.

915
00:56:46,081 --> 00:56:51,654
But I what I've come to because I've talked to you about this, I've talked a Preston then
about this.

916
00:56:52,395 --> 00:56:55,988
And what I've learned is that it's just it's personality, right?

917
00:56:55,988 --> 00:56:59,030
It's it really is our personality.

918
00:56:59,030 --> 00:57:07,015
And it comes down to how we know we work best and we can understand how we work best and
sell that.

919
00:57:07,069 --> 00:57:11,150
then I think we haven't made right because we just need to be able to sell.

920
00:57:11,150 --> 00:57:14,911
Look, I know I do my best work whenever I'm left alone.

921
00:57:14,911 --> 00:57:26,194
I know that I also know that I can give you a really good show, but I actually want to do
that at the end because I care so much about what's going on between point A and point B.

922
00:57:26,194 --> 00:57:31,296
You and some others have a different approach and can do that.

923
00:57:31,296 --> 00:57:36,787
I do not think that method is for everybody, but I got a really good question for Joey
about this.

924
00:57:36,787 --> 00:57:40,448
because we seem to be aligned with, with how we go about that.

925
00:57:40,448 --> 00:57:43,309
We, we, I mean, it's either show up at the end.

926
00:57:43,309 --> 00:57:44,169
Okay.

927
00:57:44,169 --> 00:57:45,699
You got the don't show up at all.

928
00:57:45,699 --> 00:57:49,240
Um, and I get that because I've been held up at the end a long time.

929
00:57:49,240 --> 00:57:51,057
I've done the inspection.

930
00:57:51,057 --> 00:57:53,181
People were like, well, I'm not going to be there for 30 minutes.

931
00:57:53,181 --> 00:57:56,022
Then I've had to wait on them and then talk to them for 30 minutes.

932
00:57:56,022 --> 00:57:57,172
Like I've done all that.

933
00:57:57,172 --> 00:57:58,183
Like I get it.

934
00:57:58,183 --> 00:58:01,354
And so I get like drawing the line and being like, this can't happen.

935
00:58:01,354 --> 00:58:02,504
We're done.

936
00:58:02,504 --> 00:58:06,931
I've had moments like that, but let me just ask you like,

937
00:58:06,979 --> 00:58:10,633
After you drew the line, what changed?

938
00:58:10,914 --> 00:58:12,346
it better reports?

939
00:58:12,346 --> 00:58:15,860
Were people more focused, fewer distractions?

940
00:58:16,682 --> 00:58:21,187
What was the benefit to you and your company, like directly?

941
00:58:21,187 --> 00:58:22,979
What changed?

942
00:58:22,988 --> 00:58:31,328
I'm going to tie in what Brad's example about the air dampening into this as well is we
already were known for the most thorough reports and the best inspections.

943
00:58:31,328 --> 00:58:34,728
And that's kind how I marketed everything through social media is like, guess what?

944
00:58:34,728 --> 00:58:36,388
It's going up a notch.

945
00:58:36,388 --> 00:58:36,908
Right.

946
00:58:36,908 --> 00:58:46,368
So not necessarily for your specific example, Brad, but like, you know, we have a video
that that shows you and everything like here's where you change your air filter.

947
00:58:46,368 --> 00:58:47,988
You know, we recommend this, this and this.

948
00:58:47,988 --> 00:58:48,480
so

949
00:58:48,480 --> 00:58:51,623
Here, I will walk you from the front door to wherever you like.

950
00:58:51,623 --> 00:58:53,624
Most of our water shutoffs are right by our crawlspace hash.

951
00:58:53,624 --> 00:58:55,226
Like, to shut the water off to your house.

952
00:58:55,226 --> 00:59:00,430
And there's a five to a 30 second video for almost everything explaining it to them.

953
00:59:00,430 --> 00:59:01,835
And if I, yeah.

954
00:59:01,835 --> 00:59:04,043
And so, so, so again, it's a built-in report, man.

955
00:59:04,043 --> 00:59:07,746
If you want to know the most possible stuff you can about your house, I'm going to do
that.

956
00:59:07,746 --> 00:59:15,662
So the gas shutoff main water shutoff to shut off power to your house, how, where, and
what to change your air filter with basic maintenance.

957
00:59:15,662 --> 00:59:18,028
And even in like the videos on the exterior,

958
00:59:18,028 --> 00:59:25,768
or wherever and if it's a minor item in the report, we'll talk about that in that video
too.

959
00:59:25,768 --> 00:59:30,448
This is kind of a minor item, but it's a good reason to do this because of XYZ.

960
00:59:32,528 --> 00:59:36,428
Yeah, so that's what I tell everybody.

961
00:59:36,468 --> 00:59:38,068
It's a built-in review.

962
00:59:38,469 --> 00:59:41,283
maintenance videos in your report.

963
00:59:42,385 --> 00:59:44,510
Yeah, or for whatever we're talking about, right?

964
00:59:44,510 --> 00:59:46,649
Like if it's something, if it's something specific.

965
00:59:46,649 --> 00:59:51,637
have some like drop and drop drag and drop maintenance videos you drop in your report.

966
00:59:51,637 --> 00:59:52,825
So we're saying

967
00:59:52,999 --> 01:00:00,925
No, so I do eventually want to build some that are going to be copy and paste where I
could say this for almost every report, but everything that we do is going to be specific

968
01:00:00,925 --> 01:00:01,435
for the house.

969
01:00:01,435 --> 01:00:03,877
You know, for example, like change, change your air filter.

970
01:00:03,877 --> 01:00:09,611
So I'm like, Hey, you have, you have returned grills and you have one in the master and
you have one out here in the hallway.

971
01:00:09,611 --> 01:00:10,935
These are 30 day filters.

972
01:00:10,935 --> 01:00:13,213
You're going to need to have like a little step ladder in your closet.

973
01:00:13,213 --> 01:00:15,695
And these are, these are going to have to be changed every month.

974
01:00:15,695 --> 01:00:19,798
Whereas if it's a filter by the furnace and like, you know, you can put a four inch filter
in here.

975
01:00:19,798 --> 01:00:21,989
So we go through and like I said, like

976
01:00:22,099 --> 01:00:23,923
We do a built in review.

977
01:00:23,923 --> 01:00:27,962
Like everything you ever need to know about that house is in that repeal it.

978
01:00:27,962 --> 01:00:28,982
man.

979
01:00:28,982 --> 01:00:29,983
you really everything.

980
01:00:29,983 --> 01:00:31,593
mean like right now.

981
01:00:31,593 --> 01:00:41,067
Yeah, I don't know if my software can actually handle it, but even if it can't like
there's still ways to get videos out there, but like.

982
01:00:41,447 --> 01:00:49,390
You got me really thinking about I do this on social media, you know, like already do it
like the videos are already there actually.

983
01:00:49,411 --> 01:00:55,753
And so like if I could just catalog them and be like, OK, so you know this is.

984
01:00:55,933 --> 01:01:01,757
this issue, let me drop this link in the report.

985
01:01:01,937 --> 01:01:04,899
This is so that you can learn how to maintain your stuff.

986
01:01:04,899 --> 01:01:07,731
Then it gets me views, you know, whatever.

987
01:01:07,731 --> 01:01:09,592
mean, it's like a, it's a win-win.

988
01:01:09,592 --> 01:01:10,868
Like I'm not doing it for myself.

989
01:01:10,868 --> 01:01:15,627
I'm doing it for you, but I get a fringe benefit of getting the views as well.

990
01:01:15,627 --> 01:01:25,405
And, um, because man, like my biggest video ever on any social media platform, eh, maybe
not, but

991
01:01:25,405 --> 01:01:32,991
My biggest YouTube video is about how to drain a sprinkler backflow preventer.

992
01:01:33,652 --> 01:01:41,117
And at least here in Texas and like every year people go to it and they watch it again.

993
01:01:41,625 --> 01:01:43,890
I had a buddy in mind and he called me up one day.

994
01:01:43,890 --> 01:01:45,231
goes, I was trying to figure out how to do this.

995
01:01:45,231 --> 01:01:50,125
And I went to YouTube and you're the first one that came up and it like, okay.

996
01:01:50,125 --> 01:01:50,705
Yeah.

997
01:01:50,705 --> 01:01:52,127
Uh, but I mean like, yeah.

998
01:01:52,127 --> 01:01:54,781
So that concept.

999
01:01:54,781 --> 01:01:58,257
But like integrating it into the report, man, you really got me thinking about that.

1000
01:01:58,257 --> 01:01:58,986
That's cool.

1001
01:01:58,986 --> 01:02:00,147
my question, dude.

1002
01:02:00,147 --> 01:02:05,529
Yeah, you definitely answered my question, which was like, how do you, how do you tackle
the review portion if they're actually not there?

1003
01:02:05,529 --> 01:02:13,291
You're, you are using the actual tools that are built into so many of the different
softwares that are out there right now, whether Porch or others.

1004
01:02:13,791 --> 01:02:16,812
but, no, that's, that's fantastic.

1005
01:02:16,812 --> 01:02:22,142
And I'm glad you're doing that because it's like, again, like I was saying, like I, how do
you,

1006
01:02:22,142 --> 01:02:28,002
keep that connection to the buyer, that educational component, because that's what got me
so many callbacks from agents.

1007
01:02:28,002 --> 01:02:29,565
They're like, oh, dude, this guy.

1008
01:02:29,565 --> 01:02:35,405
You know, Brad, though, you got to understand also, though, that like, OK, when were you
inspecting West Virginia?

1009
01:02:35,405 --> 01:02:39,056
Because that was when you're the most prominent in home inspections, right?

1010
01:02:39,056 --> 01:02:40,397
When was that?

1011
01:02:40,618 --> 01:02:41,661
Gosh, was four years ago.

1012
01:02:41,661 --> 01:02:42,249
Yeah.

1013
01:02:42,249 --> 01:02:44,154
Okay, so lots happen.

1014
01:02:44,308 --> 01:02:44,750
Right.

1015
01:02:44,750 --> 01:02:47,333
Again, we didn't have video in our software back then.

1016
01:02:47,333 --> 01:02:48,075
Yeah.

1017
01:02:48,075 --> 01:02:57,248
a lot has happened and how people are getting their information and how much has been put
out there on social media already in the last four years has actually changed the

1018
01:02:57,248 --> 01:02:58,169
landscape.

1019
01:02:58,396 --> 01:03:01,607
but yeah, even in Florida last year when I was doing inspections, it was the same method.

1020
01:03:01,607 --> 01:03:04,819
this is where again, we've talked about how you have to adapt.

1021
01:03:04,819 --> 01:03:12,452
This is something that I need to start doing because Joey you're doing, you are using
modern tools for modern solutions and it's speeding up your workflow, man.

1022
01:03:12,553 --> 01:03:22,053
And it's better, you know, like if I take 30 and back to that one original point, like
I've tried to express to people so many times, like if it's just a standard defect and I

1023
01:03:22,053 --> 01:03:24,273
can, it takes you how long to put that in your report.

1024
01:03:24,273 --> 01:03:30,813
Let's say, you know, you walk up a window needs caulk on it and you go exterior windows,
picture, caulk, whatever.

1025
01:03:30,813 --> 01:03:31,153
And it depends.

1026
01:03:31,153 --> 01:03:32,793
Do you take pictures of all the exterior windows?

1027
01:03:32,793 --> 01:03:35,193
You do a general, like, Hey, this is kind of a basic thing.

1028
01:03:35,193 --> 01:03:38,613
Let's call those defects 30 to 60 seconds, right?

1029
01:03:38,613 --> 01:03:39,879
You know, when

1030
01:03:39,879 --> 01:03:47,283
when you have to like figure out a problem, which we have to do a lot on this thing of
like, okay, I know when I get in the crawl space, I need to take another look at this

1031
01:03:47,283 --> 01:03:48,794
because this is acting like this.

1032
01:03:48,794 --> 01:03:56,799
Like now, now a lot of those defects can go from like 60 seconds to put into your report
to maybe five minutes or 10 minutes, or maybe I have to look something.

1033
01:03:56,799 --> 01:04:00,481
Maybe I have to upload code or might go to my code pro and look something up.

1034
01:04:00,481 --> 01:04:02,732
Maybe, maybe I have to Google something real quick.

1035
01:04:02,732 --> 01:04:06,024
Maybe I need to send a picture to my mentor and wait for him to respond to me.

1036
01:04:06,024 --> 01:04:08,019
Like that, that one defect.

1037
01:04:08,019 --> 01:04:11,389
the crawl space and go do something and get back into it.

1038
01:04:11,389 --> 01:04:13,237
You know, like that sucks.

1039
01:04:13,237 --> 01:04:21,517
And so like if like if I've got a report with 75 defects in it on some of these just
absolute trash homes, man, I don't have time to sit here and go through.

1040
01:04:21,517 --> 01:04:24,717
I mean, I want to get the report done and I'm already in those.

1041
01:04:24,717 --> 01:04:29,517
So anyway, that was just becoming so much more common and there was really no effort.

1042
01:04:29,517 --> 01:04:36,097
So I made a promise to people like I'm going to give you the absolute best report and that
review will be built into it.

1043
01:04:36,097 --> 01:04:39,754
Now you don't have to wonder like what did the inspector say standing around the dining
room table?

1044
01:04:39,754 --> 01:04:46,854
And the other thing that we were running into and you guys tell me if you run into this,
it's like we would, we'd be doing these inspections and the sellers would be there a lot,

1045
01:04:46,854 --> 01:04:48,054
especially during COVID, right?

1046
01:04:48,054 --> 01:04:55,934
Like, like, you know, around those times, everybody started remote jobs are so popular now
and, and, or people were just coming home and it was like once a week.

1047
01:04:55,934 --> 01:05:00,294
And now we're the bad guy because I'm like, Hey, they're actually coming by for review at
three 30.

1048
01:05:00,294 --> 01:05:01,314
And they're like, what?

1049
01:05:01,314 --> 01:05:02,254
My realtor never told me this.

1050
01:05:02,254 --> 01:05:04,154
You don't have any hands in these things pass through.

1051
01:05:04,154 --> 01:05:05,274
And that was happening like once a week.

1052
01:05:05,274 --> 01:05:06,434
And they're like, well, they're not.

1053
01:05:06,434 --> 01:05:08,295
And so I would tell the sellers like good.

1054
01:05:08,295 --> 01:05:10,986
call your realtor and tell them not to come by.

1055
01:05:11,167 --> 01:05:12,725
I would do that.

1056
01:05:12,725 --> 01:05:13,988
I teach my guys to do that.

1057
01:05:13,988 --> 01:05:15,299
Like tell them not to come by.

1058
01:05:15,299 --> 01:05:16,339
It's your house.

1059
01:05:16,339 --> 01:05:17,605
You can do what you want.

1060
01:05:17,605 --> 01:05:19,371
And you know, and so.

1061
01:05:21,385 --> 01:05:22,061
Yeah.

1062
01:05:22,061 --> 01:05:23,101
what I'm talking about.

1063
01:05:23,101 --> 01:05:25,041
This is the whole premise of this whole episode.

1064
01:05:25,041 --> 01:05:29,161
Joey, I got to ask you because we're getting towards the end of the show here.

1065
01:05:29,161 --> 01:05:33,121
But I feel like this is kind of a heavy question, but I don't know.

1066
01:05:33,121 --> 01:05:35,981
mean, like, what do you think?

1067
01:05:35,981 --> 01:05:44,161
Like, if you could change one thing, one thing about how real estate or inspections work,
what would it be?

1068
01:05:44,161 --> 01:05:45,621
We could change one thing.

1069
01:05:45,621 --> 01:05:46,541
Just one.

1070
01:05:46,581 --> 01:05:56,041
I would when chat GPT first came out and I was like, well, if this can do real estate
contracts and we can get rid of realtors trying to do too much.

1071
01:05:56,861 --> 01:05:59,001
I'm fine with it because you can train buyers.

1072
01:05:59,001 --> 01:06:04,181
It's harder to train realtors, you know, like you're only buying a house how many times a
year, right?

1073
01:06:04,181 --> 01:06:07,021
Not many every couple of years or whatever.

1074
01:06:07,021 --> 01:06:10,081
You know, realtors doing a bunch of transactions and they do it their way.

1075
01:06:10,081 --> 01:06:14,192
And one of the other reasons why I perform the way I do now is.

1076
01:06:14,192 --> 01:06:17,925
You know, I always ask these people, if you have a job, how many boxes do you have?

1077
01:06:17,925 --> 01:06:18,684
You know, I've been in sales.

1078
01:06:18,684 --> 01:06:19,926
I have a manager.

1079
01:06:19,926 --> 01:06:22,519
He might've had an area manager and then maybe a CEO.

1080
01:06:22,519 --> 01:06:24,921
Maybe you have like, but one person you're reporting to.

1081
01:06:24,921 --> 01:06:30,275
I've got a thousand plus people that are telling me how to do my job every single day.

1082
01:06:30,275 --> 01:06:32,206
And like, I'm the professional.

1083
01:06:32,206 --> 01:06:33,207
I do this every day.

1084
01:06:33,207 --> 01:06:34,528
You do four of these a year.

1085
01:06:34,528 --> 01:06:39,472
Shut up, you know, and it's, there was just so many of those.

1086
01:06:39,472 --> 01:06:40,853
And you know what?

1087
01:06:41,313 --> 01:06:43,803
I started my own business for a handful of reasons.

1088
01:06:43,803 --> 01:06:47,165
because I don't do good with authority and people tell me what to do.

1089
01:06:47,406 --> 01:06:51,469
I like to wear shorts and a hat as many days of the year as I possibly can.

1090
01:06:51,529 --> 01:06:54,842
And, I like to help people and I feel like I'm achieving all that.

1091
01:06:54,842 --> 01:06:59,656
And the one thing that I did not mention Brad that you'll like is we need to get paid for
our time.

1092
01:06:59,656 --> 01:07:01,977
I don't think any of us will disagree with that.

1093
01:07:02,218 --> 01:07:02,698
Okay.

1094
01:07:02,698 --> 01:07:05,671
If you're wasting a bunch of time, I don't, hate saying the word wasting.

1095
01:07:05,671 --> 01:07:07,692
Cause I feel like that is demeaning to clients.

1096
01:07:07,692 --> 01:07:09,964
Cause some people do need their handheld and that's okay.

1097
01:07:09,964 --> 01:07:13,445
But I offer what we call a peak premium inspection.

1098
01:07:13,445 --> 01:07:15,297
and you're going to rent that inspector for the day.

1099
01:07:15,297 --> 01:07:17,898
I'm going to, you're going to meet me in the driveway.

1100
01:07:18,035 --> 01:07:18,159
Yeah.

1101
01:07:18,159 --> 01:07:19,019
Yeah.

1102
01:07:19,260 --> 01:07:19,600
Yeah.

1103
01:07:19,600 --> 01:07:20,301
Yeah.

1104
01:07:20,301 --> 01:07:23,563
So the value, you you came back, but here's what's going to happen.

1105
01:07:25,425 --> 01:07:27,787
You're going to get me, but you're going to pay for two inspections.

1106
01:07:27,787 --> 01:07:34,212
Basically it starts at a thousand bucks and you're, you're, going to, you're going to walk
through that house with me and I'm going to show you everything.

1107
01:07:34,212 --> 01:07:36,184
And I'm not going to do this big flash of your board because you don't need it.

1108
01:07:36,184 --> 01:07:39,096
You're there and you're seeing everything alive, but I'm going to hold your hand.

1109
01:07:39,096 --> 01:07:41,206
I'm going to explain every little system to you.

1110
01:07:41,206 --> 01:07:42,501
And I love it, man.

1111
01:07:42,501 --> 01:07:43,432
I absolutely love it.

1112
01:07:43,432 --> 01:07:45,934
where that's something that we couldn't do like back in Virginia.

1113
01:07:45,934 --> 01:07:52,588
And I think maybe even in Florida, because law there is if you're performing the
inspection, you owe them a report.

1114
01:07:52,588 --> 01:07:54,990
ah So like a written

1115
01:07:54,990 --> 01:07:57,222
It's just not with the videos and all the flashy stuff.

1116
01:07:57,222 --> 01:08:01,916
It's like, yeah, you're still getting the report, but I'm like, I don't need to explain it
to you because you're right here.

1117
01:08:01,916 --> 01:08:05,388
And I can explain to you like this door is binding in the jam right here.

1118
01:08:05,388 --> 01:08:07,995
If you notice this hinge is loose, you run some three inch screws.

1119
01:08:07,995 --> 01:08:10,072
That's not stuff that we put in reports, right?

1120
01:08:10,072 --> 01:08:11,483
Like it's not necessary.

1121
01:08:11,483 --> 01:08:13,464
And I feel like I agree with you a lot, Brad.

1122
01:08:13,464 --> 01:08:17,807
There's so much that I can teach people, but then, you know, then you go to court.

1123
01:08:17,807 --> 01:08:20,175
How much out of the SOP are you allowed to step?

1124
01:08:20,175 --> 01:08:25,199
And yeah, so there is, there's Brad the home inspector that wants to do really great for
people.

1125
01:08:25,199 --> 01:08:29,442
And there's Matt the home inspector that he's a showman and he wants to show these people.

1126
01:08:29,442 --> 01:08:33,514
And you know, Matt, you've got a beautiful face and people know you from online.

1127
01:08:33,514 --> 01:08:35,916
They just get excited to see you, right?

1128
01:08:35,916 --> 01:08:38,878
Like they get there and they're like, they want to do a video real fast with Matt.

1129
01:08:38,878 --> 01:08:42,431
Listen, I can't believe I actually got on his schedule and all this else.

1130
01:08:42,431 --> 01:08:46,113
So there's a lot of fluff that makes you feel good, but it kills your time.

1131
01:08:46,113 --> 01:08:48,615
And if you have a family or something, you just can't do it.

1132
01:08:48,615 --> 01:08:53,115
And when I'm running a team, know, inspections cancel.

1133
01:08:53,115 --> 01:08:54,775
I might have two inspectors on a job.

1134
01:08:54,775 --> 01:08:56,555
I'm going to finish that job in half the time now.

1135
01:08:56,555 --> 01:08:58,635
So I'm going to finish that job at 9 30 AM.

1136
01:08:58,635 --> 01:09:00,935
And I told you to be here at 1130.

1137
01:09:01,035 --> 01:09:02,875
I'm the kind of man that's going to honor my word.

1138
01:09:02,875 --> 01:09:04,655
Now I'm going to ask you if I can leave.

1139
01:09:04,655 --> 01:09:07,735
But if you tell me that happened all the time, Oh, I can't get there till 1130.

1140
01:09:07,735 --> 01:09:08,935
You promised me 1130.

1141
01:09:08,935 --> 01:09:10,159
You told me 1130.

1142
01:09:10,159 --> 01:09:11,630
I'm going to wait till 1130 man.

1143
01:09:11,630 --> 01:09:19,897
I, cause I'm not, I, I did make that promise and sorry, I brought two inspectors in and we
had one cancel, you know, so that happens a lot to running a team and it's just, you can't

1144
01:09:19,897 --> 01:09:24,697
run business when you're, when people are telling you how to schedule and that that's
where all in that.

1145
01:09:24,697 --> 01:09:38,521
go back to the beautiful face part that you were saying, but no, mean, like I would also
like to say like, cause I share a lot of the frustrations with real estate agents.

1146
01:09:38,521 --> 01:09:48,424
And the problem is if you look, I look in Texas, but if you look in Texas, there's a ton
of real estate agents.

1147
01:09:49,165 --> 01:09:50,925
If the list is this big.

1148
01:09:51,249 --> 01:09:57,033
The amount of them that actually do their job and do it well is like this big, right?

1149
01:09:57,434 --> 01:09:59,456
It's very, very small.

1150
01:09:59,456 --> 01:10:02,793
And, but there are some that really do good.

1151
01:10:02,793 --> 01:10:06,892
I know you've alluded to it because it's like we're dropping them in a category.

1152
01:10:06,892 --> 01:10:12,106
And I feel like to some degree you could do that with inspectors too, because there's
inspectors that are terrible.

1153
01:10:12,106 --> 01:10:18,631
I mean, you just said it, you know, earlier in the show, you were talking about how you
compare inspection that you do to the competition.

1154
01:10:18,631 --> 01:10:21,171
There's no comparison whatsoever.

1155
01:10:21,171 --> 01:10:25,883
So I mean, like, you know, the same goes for both.

1156
01:10:26,504 --> 01:10:34,108
It's just, you know, I try to align and work with the agents that really do good for their
clients and care for their clients.

1157
01:10:34,108 --> 01:10:37,820
There are some out there that do, but I totally agree with you.

1158
01:10:37,820 --> 01:10:50,109
Like at the end of the day, like I work for the buyer and the best thing that ever really
happened to me in my career was getting this social media reach.

1159
01:10:50,109 --> 01:10:54,315
where I could reach the client and not have to go through the realtor.

1160
01:10:54,315 --> 01:11:04,188
I reach good realtors that way too, but now I can work directly for the buyer and that's,
I don't have any of the noise.

1161
01:11:05,096 --> 01:11:05,766
Yeah.

1162
01:11:05,766 --> 01:11:06,646
Yeah.

1163
01:11:06,646 --> 01:11:15,546
And then what the last thing I'll say about that too is, is I, like I said, the market can
change and either adapt my business or it falls apart, but it hit a point where I would

1164
01:11:15,546 --> 01:11:18,466
rather shut this thing down than keep going through what I was going through every day.

1165
01:11:18,466 --> 01:11:20,646
I had like a mini heart attack on a roof.

1166
01:11:20,646 --> 01:11:24,066
was so stressed out one day, like no realtors get my phone number now.

1167
01:11:24,066 --> 01:11:26,146
No buyers get my phone number now.

1168
01:11:26,306 --> 01:11:35,026
Like I, my blood pressure was so high because people like I sat on a roof for an hour and
a half one time because my phone just would not quit ringing and it's dumb questions.

1169
01:11:35,026 --> 01:11:35,599
And so

1170
01:11:35,599 --> 01:11:38,989
When you give people that kind of access to you, they take advantage of it.

1171
01:11:38,989 --> 01:11:40,654
And that's what the big problem was.

1172
01:11:40,654 --> 01:11:43,716
And so, you know, what I found is this is good.

1173
01:11:43,716 --> 01:11:49,431
You know, if the market changes and I have to change or shut or shut down shop, then I'll
have to make that adaption.

1174
01:11:49,431 --> 01:11:52,984
But until then, I'm going to make this exactly what I want because I was ready to shut it
down.

1175
01:11:52,984 --> 01:11:54,466
It got to the point where I hated this.

1176
01:11:54,466 --> 01:11:55,947
This job was not fun anymore.

1177
01:11:55,947 --> 01:11:57,588
And now it's fun again.

1178
01:11:57,648 --> 01:12:03,127
But the good news is, is all those realtors that need so much extra attention, they went
to all my competition.

1179
01:12:03,127 --> 01:12:03,768
And you know what?

1180
01:12:03,768 --> 01:12:10,884
Those guys are complaining to me now because they're all bogged down with all these morons
sending 3000 emails and text messages and phone calls.

1181
01:12:10,884 --> 01:12:11,734
And you know what?

1182
01:12:11,734 --> 01:12:18,029
Like all the good agents that are doing 50 plus transactions a year have this conversation
with one of my top agents the other day.

1183
01:12:18,650 --> 01:12:20,322
That's 50 inspections you have to go to.

1184
01:12:20,322 --> 01:12:22,133
That's over 50 hours a year.

1185
01:12:22,133 --> 01:12:23,695
That's two whole days.

1186
01:12:23,695 --> 01:12:26,898
You know, more than two whole days that you were spending at inspections.

1187
01:12:26,898 --> 01:12:28,559
I was like, I got that time back.

1188
01:12:28,559 --> 01:12:31,205
You got that time back and all the really good ones were

1189
01:12:31,205 --> 01:12:36,088
pretty stoked to see that I did this because they're like, hey, I hated going to these
stupid things.

1190
01:12:36,088 --> 01:12:37,168
Thank you.

1191
01:12:37,269 --> 01:12:38,509
I got all the good ones.

1192
01:12:38,509 --> 01:12:45,160
Now, the Boise market is mine and you guys all my competition and have all the ones that
just need too much attention.

1193
01:12:45,160 --> 01:12:46,152
Good work, man.

1194
01:12:46,152 --> 01:12:49,538
No, and again, way to use modern tools for modern solutions.

1195
01:12:49,538 --> 01:12:51,842
first of all, where can people find you, Joey?

1196
01:12:51,842 --> 01:12:52,644
Where can they follow you?

1197
01:12:52,644 --> 01:12:54,426
Because you've got a pretty big following too.

1198
01:12:54,649 --> 01:12:55,970
Yeah, yeah.

1199
01:12:55,970 --> 01:12:56,980
I always joke.

1200
01:12:56,980 --> 01:12:58,621
treat Instagram like my LinkedIn.

1201
01:12:58,621 --> 01:13:00,192
So I'm a lot more professional on there.

1202
01:13:00,192 --> 01:13:03,725
If you want to see the more unhinged version of me, I'm on TikTok.

1203
01:13:03,725 --> 01:13:04,815
So peak inspections.

1204
01:13:04,815 --> 01:13:07,617
ah And then I started doing some YouTube shorts.

1205
01:13:07,617 --> 01:13:11,129
I just started uploading a bunch of stuff and woke up one day and had like a thousand
followers.

1206
01:13:11,129 --> 01:13:12,160
So was like, this is cool.

1207
01:13:12,160 --> 01:13:19,022
So don't, you don't need to bother with my YouTube because it's literally just all my
TikTok stuff, but Instagram and TikTok peak inspections.

1208
01:13:19,022 --> 01:13:19,966
say that.

1209
01:13:19,966 --> 01:13:22,363
Go to his YouTube, do them both, do all of it.

1210
01:13:22,363 --> 01:13:23,083
love it, man.

1211
01:13:23,083 --> 01:13:23,533
Seriously.

1212
01:13:23,533 --> 01:13:32,046
Well, here's how I knew that you started to build a really good following Joey is when I
got followed by uh Joey McPeek spam accounts.

1213
01:13:32,466 --> 01:13:35,707
So I had a couple of them like DM the the show channel.

1214
01:13:35,707 --> 01:13:36,467
Yeah.

1215
01:13:36,467 --> 01:13:40,469
I was like, this isn't Joey.

1216
01:13:40,469 --> 01:13:43,290
But yeah, yeah, no, we did.

1217
01:13:43,290 --> 01:13:45,100
Yeah, they're really blocked.

1218
01:13:45,334 --> 01:13:46,960
did you get your coaster?

1219
01:13:48,109 --> 01:13:50,402
I, here's another flaw of me.

1220
01:13:50,402 --> 01:13:53,208
I check my mail about once a month, I guarantee it.

1221
01:13:55,222 --> 01:13:56,784
But I know you sent it to me.

1222
01:13:56,784 --> 01:13:58,507
Yeah.

1223
01:13:58,507 --> 01:13:58,857
Yeah.

1224
01:13:58,857 --> 01:14:01,128
this is again, this is what I loved about this show.

1225
01:14:01,128 --> 01:14:09,341
One, we're all doing things different ways, but Joey, you offered some really awesome new
insights and ways to use new tools to get jobs done in a way that's beneficial to

1226
01:14:09,341 --> 01:14:10,071
everybody.

1227
01:14:10,071 --> 01:14:16,633
But thank you so much for one, watching the show and tuning in the way that you do
engaging with all of our content, but also jumping on here.

1228
01:14:16,633 --> 01:14:18,654
And we want to hear from so many more of you guys.

1229
01:14:18,654 --> 01:14:19,154
So.

1230
01:14:19,154 --> 01:14:25,056
Go follow Joey and more importantly right now, go follow Matt Brading over on the build
show network.com.

1231
01:14:25,056 --> 01:14:27,296
You can, you can check him out over there as well.

1232
01:14:27,296 --> 01:14:29,367
In addition, obviously to here and his own channel.

1233
01:14:29,367 --> 01:14:31,418
So guys, this has been a good one.

1234
01:14:31,418 --> 01:14:32,178
Fantastic.

1235
01:14:32,178 --> 01:14:34,619
I would raise a glass call of you, but this has been gone for a minute.

1236
01:14:34,619 --> 01:14:39,741
So, and that's all the water.

1237
01:14:39,741 --> 01:14:41,431
Thank you guys so much for watching Joey.

1238
01:14:41,431 --> 01:14:42,581
Thank you so much for being here.

1239
01:14:42,581 --> 01:14:44,582
We'll see you all next time right here on.

1240
01:14:45,898 --> 01:14:47,064
the ride along.