No Home Inspection license required? How great inspectors still win in unregulated states

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Matt, today we are talking with a man who needs no introduction whatsoever.

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They know him just by his looks and his wonderful personality.

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And we're talking all about inspecting in an unregulated inspection state.

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You ready to do this, man?

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Yeah, I we might as well give him an introduction anyway.

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I mean, like I know he doesn't need an introduction, but I mean, like, you know, I think
the reason why we're wearing we got to give an explanation as to why we have these things

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on our head anyway.

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I just look, you know, I was sweating leading up to this interview.

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That's really what it was.

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Okay.

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So we'll roll the intro and we'll bring them on.

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Here we go.

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Brent Fletcher, welcome back brother.

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We're doing good, Matt, you froze there.

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What were you saying?

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Well, I I was going to say I was just going to say like, don't know if I supposed to wear
this over my ears or my ears supposed to be sticking out.

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Like, I don't know.

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How is it supposed to be?

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This is this is more Brent.

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I got more Brent going on.

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And then this is this is what Brad had going on.

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I was just trying to figure it out anyway.

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All right.

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You know what?

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Forget it.

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It's not my thing, Brent.

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It's your thing.

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It's your thing, Brent.

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It's your thing.

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I'm a yeah, there can only there can only be one, you know.

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can only be one.

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Hey, so I got before we get started, like this is kind of cool for me.

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You guys probably see this stuff all the time, but I all day.

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didn't have an inspection day because I had to had to schedule it off because I had to go
do some filming today on a video that I should.

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Hopefully I got a lot of editing.

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Mike, I've got the craziest week ahead of me and I don't know how I'm to get all this
stuff done, but hopefully I can find time to edit this video and get it out Sunday.

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If not, it's going to be the next week.

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But I was filming at a house, a passive house.

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that's about 20 minutes from my house.

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Um, which that's not very common, right?

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And what's even more uncommon, especially here, it was on a basement.

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Okay.

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So, well, it's being built.

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So it is at the, what they've done, they pour the STEM wall.

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It's like, it's like a, uh five foot more like a glorified crawl space.

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Okay.

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But, uh, but, definitely, you know, more than a crawl space and then just the construction
of it is wild because it's going to be passive house.

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And so they had poured the STEM wall.

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They had.

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gravel a gravel bed and they were putting a product called Sika R max on the bottom, which
is like an insulated uh subfloor uh insulation.

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It's made to be under the slab and and so they're putting that down and then over that
they put uh a pretty awesome vapor barrier material called Stego pango, which is a 15 mil.

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Yeah, yes, they go bango.

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They get they get some coolant.

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Anyway, yeah, it's a a 15 mil vapor barrier.

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So it's really thick stuff, right?

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And supposedly it prevents, I personally have never seen termites eat through any vapor
barrier, but apparently from what I understand, it can happen, but they can't eat through

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this stuff for whatever reason.

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I don't know, but this stuff being 15 mil, like if you've ever seen, like, so right now
they changed the code to six mils is the new standard, right?

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But hardly anybody's building to that standard.

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I'm sorry, they changed the code to 10 mil.

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uh The standard before that was six mil and that's usually what everyone at this point has
still adopted and what they're building to and so six mil like It's like a trash bag.

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I mean you could tear it really easily This 15 mil stuff like they were wrapping it over
and putting it over the stem wall where the anchor bolts were you couldn't push it through

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that you couldn't push the Anchor bolts through the head to cut a hole to put it through
this nice thick stuff lays down really cool And then they're getting ready to pour

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concrete over that probably next week.

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And so got to see that film, do a lot of filming on some of the really cool products
they're going to do to air seal that, that passive house and everything like from like

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foundation levels.

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I'll be going over there a few times, but it was pretty cool for me.

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Cause like I say, I can count on one hand, the amount of basements I've actually been in.

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And yeah, it was, and that's just me being like visiting other places of the country.

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Like, cause I mean, I think in Texas I've only been in one.

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And so like, you know, it,

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I think there's probably not that many in Texas as a whole.

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It's either bedrock or water table or just the expensive things we build up.

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We build slab on grade mostly and go up and we have a lot of attics here.

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This house is going down and that's where their storage and stuff is going to be.

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And so very different construction site than what I was used to seeing.

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So look forward to that video coming out on my YouTube channel and the build show network.

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So that'll be on both of those.

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Is this being done through the build show?

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it is, mean, a lot of my YouTube long format YouTube videos are, are being republished
over on the build show website.

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And so, it's not, I mean, yes and no, it's complicated.

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Okay.

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But we're getting through it.

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find you.

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But dude, that's awesome.

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I mean, a lot of cool stuff going on there.

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Brent, you've had a lot of cool stuff going on too because you have migrated to an office,

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That is right.

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So I do have a shop for the home inspection company and we have all of our cars and tools
and everything out there.

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But I actually have an office now, which is for kind of the social media aspect and a way
for me just to get away from everything and focus on some back of the house stuff.

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Nice, that's good man, that's good.

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So is there anything that you're gonna be doing with the Office space content wise or is
it just a nice little write off?

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So that's kind of the whole point of getting it is I would like to get more into the
YouTube long form content.

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We have some ideas that we're actually working on that tomorrow.

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Me and one of my workers or one of my employees were going to be sitting at the table and
drawing up a bunch of sketch ideas.

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But yeah, trying to get more educational content, long form content.

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And, you know, with all the don't do that videos, one of most common comments I see is, uh
can you explain what's going on?

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So maybe I'll take a little dive into that and explain a little bit more on those videos
that we do.

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That's pretty cool.

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Like I've oftentimes thought like how cool it would be to have a space like a studio or
something.

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I don't know if you've got this kind of space in your office, but like where I could do
maybe demos or something.

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I mean, like I'm not talking about like building, you know, uh, eight foot walls, 16 inch
on center.

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there, but I mean, like if I could build mockups, uh, even if I built them off site and
brought them in and showed them in a more controlled environment or just where I had a

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whiteboard.

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or something where I could show or something, you know, where I could uh or put a green
screen up, just a actual studio where I could, you know, film some of this stuff in a more

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professional.

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I have enough room to put a green screen up.

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I do have a corner with two chairs and a chessboard so if I have a guest out we can talk
in front of that.

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Just kind of different areas of the office to set up for different filming styles.

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Dude, that's gotta be awesome, man.

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Good work.

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Definitely.

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some pictures of the building.

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It's like a historic building in downtown, right?

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Yeah, it's the Avery building in downtown Fort Collins.

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believe if I'm not mistaken, it was built in the 1870s.

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it's yeah, one of the staples is one of the first buildings to come up down here.

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And it's right in the core of the main downtown intersection.

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So

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I got a question for you.

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So besides like the content creation aspect of having an office, like I would venture to
say that most home inspection companies, regardless of size, don't have one.

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Um, and so I want to, I want to know, like from your perspective, uh, what is it like
having an office?

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What was the reason why you decided that?

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Uh, and like, what, what do you think the benefits are of having an actual office?

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Yeah, absolutely.

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yeah, you're right.

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For the most part, I didn't have any office or a shop for the first four years I was in
business.

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Everything was just out of my house.

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That was easy.

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Once I started hiring employees, I had to get a shop.

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I had to have headquarters that keep all the radons, a hub, know, just where someone can
grab all their tools, keep all the cars parked.

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uh As that was taken off, um I really just needed a space where I can clear my head and
focus on the other aspect of my business now that we know social media aspect.

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So that's when I got, I wasn't originally planning on getting one, but this office space
kind of fell into my lap at a really good price.

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So I was like, I gotta take it.

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I can't pass it up.

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So here we are.

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So yeah, I'm be working on a lot of that content in here.

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I know, man.

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I think that's super cool.

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we've got two of the biggest, most well-known catchphrases in home inspection content on
the show right now between it's not supposed to do that and don't do that.

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And I think I should just start doing do that, you know, and just be the opposite of all
of you guys.

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Just point to the good stuff, do that.

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should do that.

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You should I should do that.

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Well, we don't have Brent on the show today just to talk about social media.

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That's the easiest thing to get into because we are talking about something very
interesting today because a lot of home inspectors, we all operate, you know, all three

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states that I've inspected in.

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uh All of them are regulated states, Florida, very heavy, heavily regulated.

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Virginia was very quick to get on board with state regulations once that started becoming
a thing in Tennessee is as well.

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But Brent, you are in a state that is completely unregulated.

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So uh first of all,

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What is that even like how how do you even get set up with working in that state?

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Is there any sort of oversight whatsoever?

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Or is it?

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uh You know kind of a pirate's land for homeless vectors Yeah

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there is some regulation.

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So don't think there's not.

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So as for the home inspections itself, that is unregulated within our state.

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So pretty much anybody can grab a pen and paper, write some things down and say they're a
home inspector.

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There are different aspects of a home inspection company that are regulated though.

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Like Radon, we have to go through the NRPP, the NRSB and all that, the AARST to make sure
we're all regulated.

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whose phone is ringing?

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You gotta get it.

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You gotta take it.

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Take the call.

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you want me to?

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I don't know what's about to happen.

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Hold on.

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All right.

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Drink of the day is sponsored by you know, conveniently enough inspection fuel.

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Go ahead and register it is ready to we're ready to rock.

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Registration is live you can get the early bird special this year it is going to be
September 28 to the 30th in Louisville, Kentucky.

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But you know, and since we've got Inspector Fletch on the show and he was at the last
inspection field with us.

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ah Yeah, dude, so much fun.

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So guys, go ahead and sign up.

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But drink of the day, what are we sippin' on?

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Brent, take it away.

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So this is actually my favorite cocktail.

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This is called a Naked and Famous.

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This is a mezcal based drink with a little bit of yellow, sartreuse, Aperol and lime
juice.

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Shake it, pour it over ice if you wish.

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Little bit of lime twist.

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It's delicious.

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But to be the...

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Yeah.

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his garnish going on.

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set up in my office.

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I don't have all the stages set up.

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I got the bar set up.

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you were going to have a seltzer.

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I would have put money on like a Topo Chico Black Cherry or something.

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don't carry any seltzers in my office because they'll go away too fast.

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So I only carry cocktails.

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I have to make every one I'm going to

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Yeah, see, but to be the Fletch signature cocktail, I feel like it just needed its own
little do rag tied around it, you know?

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Yeah.

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There you go.

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There you go.

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No, as a as a new cocktail.

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That's cool.

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water, man.

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I mean, I can tell you it's not coffee, but it's water.

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It's water.

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It actually is water.

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I'm not going to lie, though.

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Like, this is right here in case we get dirty.

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Like, it's right here.

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Like, I'm ready to go if things happen.

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If this cup is empty by the end of this show.

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You got a refill.

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to hit that because I don't have any water close by.

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of water a day then you can you did your duties.

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hydrate before you imbibinate.

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you go.

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Seltzer.

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There you go.

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I'm, I am picking it up for Fletch here.

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I got the Seltzer.

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That's a non-alcoholic this time.

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Yeah.

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Because we get

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I would not have guessed Brent would have had a non-alcoholic seltzer.

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I was going for like the real deal.

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white claw, am I allowed to say those on here?

225
00:11:56,774 --> 00:11:57,831
I don't know.

226
00:11:57,831 --> 00:11:58,552
why not?

227
00:11:58,552 --> 00:12:00,374
There's no laws when you're drinking.

228
00:12:00,835 --> 00:12:01,735
Yeah.

229
00:12:02,037 --> 00:12:04,960
Anyway, so back to regulated versus unregulated.

230
00:12:04,960 --> 00:12:13,242
So there are indeed some regulations around what you can and can't do and how things get
done in the state of Colorado, but it is an unlicensed state.

231
00:12:13,242 --> 00:12:14,996
I guess that's the differentiator.

232
00:12:14,996 --> 00:12:18,680
think that's that's I think we should like talk about that for one second.

233
00:12:18,680 --> 00:12:20,662
Like what does it mean to be unregulated?

234
00:12:20,662 --> 00:12:28,239
That means like in Texas, for example, and the states that that Brad was talking about
earlier, uh we have to go through a licensing process.

235
00:12:28,239 --> 00:12:37,079
We cannot be a home inspector legally without going through a process that the state gives
us not only in terms of training, but testing.

236
00:12:37,079 --> 00:12:41,953
And then licensing in Texas, I know we even had to do like a background check,
fingerprints and all that stuff.

237
00:12:41,953 --> 00:12:48,419
So the whole bunch of stuff that we have to go through depending on state can vary a
little bit, but we can't do an inspection unless we are licensed.

238
00:12:48,419 --> 00:12:53,994
And what the difference is in an unregulated state such as Colorado, I know that Joey was
on last week.

239
00:12:53,994 --> 00:13:01,410
If you guys didn't see that episode, we had a great episode with Joey McPeak out of Idaho
in the Boise area.

240
00:13:01,751 --> 00:13:03,793
He was talking about whether or not...

241
00:13:03,793 --> 00:13:04,693
uh

242
00:13:04,807 --> 00:13:08,037
Clients should attend clients and realtors never they should attend the inspection.

243
00:13:08,037 --> 00:13:09,830
It was quite entertaining.

244
00:13:09,830 --> 00:13:10,591
Joey's a great guy.

245
00:13:10,591 --> 00:13:11,532
Go check out that episode.

246
00:13:11,532 --> 00:13:15,685
But Idaho, I know Utah is also not regulated.

247
00:13:15,685 --> 00:13:22,669
I know there's others, but there's more regulated and licensed states than unregulated
states.

248
00:13:22,710 --> 00:13:30,975
But where you're at and Brent, you're out of Fort Collins, Colorado, but all of Colorado,
there's no license licensing requirements.

249
00:13:30,975 --> 00:13:33,997
So I think technically if I had this right,

250
00:13:34,749 --> 00:13:37,149
You can just get a DBA and you're a home inspector.

251
00:13:37,149 --> 00:13:38,124
You can.

252
00:13:38,124 --> 00:13:38,775
you can.

253
00:13:38,775 --> 00:13:40,227
You can just go out there and do whatever.

254
00:13:40,227 --> 00:13:43,952
But there are some drawbacks or there are some catches to that.

255
00:13:43,952 --> 00:13:48,198
For all the new builds that we have out here in Colorado is very big on all the new
builds.

256
00:13:48,198 --> 00:13:54,897
None of the builders will let you on site unless you are certified through either NACHI or
ASHI or the equivalent of.

257
00:13:54,897 --> 00:13:56,898
Yeah, that's what I wanted to ask.

258
00:13:56,898 --> 00:14:00,851
you know, when it comes to, is there anything that, you know, people look for?

259
00:14:00,851 --> 00:14:08,036
Like if a client or a realtor was going to hire you and obviously, you know, the builders,
can't believe that they even have that regulation.

260
00:14:08,036 --> 00:14:09,707
They won't even let you on site, I guess.

261
00:14:09,707 --> 00:14:14,470
But yeah, so they're looking for some type of association.

262
00:14:14,830 --> 00:14:16,762
Does the general public know that?

263
00:14:16,762 --> 00:14:18,727
Is that like common knowledge?

264
00:14:18,727 --> 00:14:21,447
I think people are pretty surprised when I tell them that.

265
00:14:21,447 --> 00:14:25,807
We always have people that will call us asking about our services and prices.

266
00:14:25,807 --> 00:14:28,067
They say they're going to check around a couple other places.

267
00:14:28,067 --> 00:14:32,387
And that's one of things I always tell them is like, absolutely, check who knows who's
going work best with you.

268
00:14:32,387 --> 00:14:34,567
But make sure you ask them, are they certified?

269
00:14:34,567 --> 00:14:38,247
Because in Colorado, you do not need a certification to do home inspections.

270
00:14:38,247 --> 00:14:40,887
But that's not necessarily going to protect you as the buyer.

271
00:14:41,872 --> 00:14:46,425
Yeah, but is there any trepidation amongst buyers when they find out about that?

272
00:14:46,425 --> 00:14:53,491
Or again, they're willing to look up and see if you're not you certified or ah how did
what gives them peace of mind?

273
00:14:53,491 --> 00:14:53,801
start.

274
00:14:53,801 --> 00:14:57,844
They don't even know how it even works or how to even see if a home inspector is
certified.

275
00:14:57,844 --> 00:15:02,467
So I give them, you know, some information, some websites they can go do their own
research on.

276
00:15:02,467 --> 00:15:08,241
But yeah, as it goes, most people have no idea if they don't know where to look and yeah,
it's pretty surprising to them.

277
00:15:08,583 --> 00:15:15,646
So are there, mean, that you know of, are there people out there uncertified, just kind of
willy nilly inspecting stuff?

278
00:15:15,646 --> 00:15:17,200
Is that actually happening?

279
00:15:17,200 --> 00:15:25,374
a lot of times I'll get the you know, they'll already have an inspection done like a pre
listing inspection and all that I will always look at the home inspectors name and it's a

280
00:15:25,374 --> 00:15:34,749
50-50 shot if I can find them on ASHI and Natchi Right, if you get like a 20 page report
and I can't find this person to save my life

281
00:15:35,199 --> 00:15:36,179
Wow.

282
00:15:36,580 --> 00:15:42,063
I had a realtor send me a report one time to review because it had some real funky stuff
in there that was written up.

283
00:15:42,063 --> 00:15:47,027
I can't remember what it was now, but it was some real head scratching stuff that was in
the report.

284
00:15:47,027 --> 00:15:48,773
was like, man, why is this guy saying this?

285
00:15:48,773 --> 00:15:50,313
This is in Texas.

286
00:15:50,313 --> 00:15:52,731
And we have a standard of practice that we have to operate under.

287
00:15:52,731 --> 00:15:54,282
And this stuff was way outside of it.

288
00:15:54,282 --> 00:15:56,008
And I was like, what is going on?

289
00:15:56,008 --> 00:15:56,421
Mm-hmm.

290
00:15:56,421 --> 00:15:59,012
guy up and his license expired like two years.

291
00:15:59,012 --> 00:16:00,421
There's a current report.

292
00:16:00,421 --> 00:16:07,065
And so I was like, Hey, uh, just so that, you know, that, you know, this report you sent
me is from an unlicensed home inspector.

293
00:16:07,065 --> 00:16:15,828
And so who knows what his story was, but that brings me to my next question really,
because like in Texas, you know, not only are we licensed, but there is a governing body.

294
00:16:15,828 --> 00:16:16,068
Right.

295
00:16:16,068 --> 00:16:20,399
And so we, we, look to the Texas real estate commission track.

296
00:16:20,845 --> 00:16:25,416
for our standard of practice, which is basically a minimum standard at which we operate.

297
00:16:25,416 --> 00:16:30,010
Of course, we can exceed it, and most of us that have pride in our work do.

298
00:16:30,450 --> 00:16:33,691
Where do you stand with any type of standard?

299
00:16:34,192 --> 00:16:36,447
Like, what keeps you, you know?

300
00:16:36,447 --> 00:16:42,287
personally for my company is anyone that works for me needs to be a CPI minimum.

301
00:16:42,287 --> 00:16:44,807
So I go off the InterNACHI standard of practice.

302
00:16:44,807 --> 00:16:46,567
And yeah, that's my own policy.

303
00:16:46,567 --> 00:16:48,927
That also helps me be insured and whatnot.

304
00:16:48,927 --> 00:16:49,867
Cause that's kind of a question.

305
00:16:49,867 --> 00:16:53,887
If you're not, you don't, if you don't have any certification, can you get a home
inspector insurance?

306
00:16:53,887 --> 00:16:55,683
I'm not positive on that.

307
00:16:55,759 --> 00:17:01,509
Okay, so you don't know if insurance companies would even insure a non, is it even
necessary?

308
00:17:01,509 --> 00:17:02,489
Right?

309
00:17:03,856 --> 00:17:04,136
So, yeah.

310
00:17:04,136 --> 00:17:09,536
So you're basically operating under international standard of practice then everybody has
to be CPI.

311
00:17:09,536 --> 00:17:19,956
But the bigger question I've got there, too, is without a licensing board kind of
observing what's going on or regulating everything within the state, what keeps other

312
00:17:19,956 --> 00:17:20,996
inspectors accountable?

313
00:17:20,996 --> 00:17:23,216
You're keeping yourself accountable and your guys accountable.

314
00:17:23,216 --> 00:17:24,776
But how about other inspectors?

315
00:17:24,776 --> 00:17:26,836
Is it reviews reputation?

316
00:17:26,836 --> 00:17:27,285
How does it work?

317
00:17:27,285 --> 00:17:28,525
great question.

318
00:17:28,765 --> 00:17:29,785
Where are you going to put that?

319
00:17:29,785 --> 00:17:36,265
then, I always, you know, that's another thing when people call me and they want to do
their shopping around, because I absolutely recommend it.

320
00:17:36,265 --> 00:17:41,365
The three things I always, you know, tell them they should make sure they ask is are you
certified?

321
00:17:41,365 --> 00:17:43,165
If you're certified through who?

322
00:17:43,225 --> 00:17:50,625
Do you check their Google reviews, see where those stand at it, and then ask them what all
services are included within their inspection?

323
00:17:50,745 --> 00:17:53,945
And once you kind of get that, hopefully that will help people fill it out a little bit.

324
00:17:53,945 --> 00:17:56,673
But yeah, it's pretty, it's the Wild West out here.

325
00:17:56,673 --> 00:17:59,111
people can kind of what they want.

326
00:18:00,093 --> 00:18:13,073
So does the lack of licensing um like change things in terms of like pricing like is it
kind of like a race to the bottom is are those people that will just bottom feeders?

327
00:18:13,137 --> 00:18:14,617
all over the place.

328
00:18:14,617 --> 00:18:22,277
I was looking at a website actually earlier this week from a home inspector that I could
not find a certification anywhere.

329
00:18:22,337 --> 00:18:27,225
And I think he was doing up to 3000 square foot for like 325.

330
00:18:27,377 --> 00:18:27,891
Peace.

331
00:18:27,891 --> 00:18:36,851
this dude could be going in there and just like taking a couple of pictures saying he was
there, getting your $325 and then that's it.

332
00:18:36,851 --> 00:18:38,949
Well, like, so if there is.

333
00:18:38,949 --> 00:18:39,929
entered on his website.

334
00:18:39,929 --> 00:18:44,209
I was taking it to practice so you can kind of get an idea what his inspections include.

335
00:18:44,309 --> 00:18:44,825
So.

336
00:18:45,266 --> 00:18:53,993
That makes it easier than a little bit it would seem to differentiate yourself in terms of
justifying your price, but it also might require buyers to actually spend a little bit of

337
00:18:53,993 --> 00:18:55,501
time looking to see what they get for their.

338
00:18:55,501 --> 00:18:56,721
and most people are looking at the price.

339
00:18:56,721 --> 00:18:57,901
That's their first stop.

340
00:18:57,901 --> 00:18:58,961
How much does it cost?

341
00:18:58,961 --> 00:19:06,521
know, it's because, you know, there are a dime a dozen home inspectors and that's how a
lot of people see it, which definitely is not true in Colorado with being an unlicensed

342
00:19:06,521 --> 00:19:07,155
state.

343
00:19:07,155 --> 00:19:16,069
So I mean, then you really got to justify and try to sell your services as something that
stands out amongst all of these bottom feeders.

344
00:19:16,289 --> 00:19:19,689
Yeah, and you know, when I first got started, there was a lot of that.

345
00:19:19,689 --> 00:19:22,769
How do you differentiate yourself talking about all your service?

346
00:19:22,769 --> 00:19:26,929
Now five years in a reputation has been built and it kind of stands on its own.

347
00:19:26,929 --> 00:19:31,289
But when you first get started, you really got to go out there and promote all those
things that you're doing.

348
00:19:31,289 --> 00:19:32,509
Combustible gas detection.

349
00:19:32,509 --> 00:19:34,609
I know that's not even in the NACHI standard practice.

350
00:19:34,609 --> 00:19:39,065
I offer on all my inspections, infrared detection straight across the line.

351
00:19:39,419 --> 00:19:40,560
Right, right, right.

352
00:19:40,560 --> 00:19:53,190
So without like a governing body, like there would be in like a regulated state, um know,
home inspectors, I think it's no secret that we carry a lot of liability, right?

353
00:19:53,190 --> 00:19:57,533
Like when we do these inspections, we're reliable for things that we miss.

354
00:19:57,694 --> 00:20:03,158
And this can turn around on us in terms of lawsuit or responsibility.

355
00:20:04,099 --> 00:20:06,311
How does that work in a non-regulated state?

356
00:20:06,311 --> 00:20:08,683
Can anybody actually hold you accountable or?

357
00:20:08,787 --> 00:20:10,007
or liable for anything?

358
00:20:10,007 --> 00:20:10,847
I how does that work?

359
00:20:10,847 --> 00:20:14,907
I mean, I know you still, at least I think you'd probably be in your best interest to
carry insurance.

360
00:20:14,907 --> 00:20:20,875
And I suppose somebody, anybody can sue you for whatever they want, but without a
governing body, like how does that actually work?

361
00:20:20,897 --> 00:20:21,657
Absolutely.

362
00:20:21,657 --> 00:20:24,679
even with the, like I said, the builders, they do require that you're certified.

363
00:20:24,679 --> 00:20:31,401
uh Most builders require one to $2 million worth of coverage and you need to provide that
each inspection you do.

364
00:20:31,401 --> 00:20:37,044
And there are also a lot of agents that I've worked with that will also ask to show the
proof of insurance.

365
00:20:37,044 --> 00:20:39,705
And I just have it labeled right in my car, license and insurance.

366
00:20:39,705 --> 00:20:41,465
Let's have it right on there.

367
00:20:41,606 --> 00:20:43,601
But yeah, you can definitely still get in trouble.

368
00:20:43,601 --> 00:20:45,457
It doesn't matter if there's not a standard out here.

369
00:20:45,457 --> 00:20:50,399
If you go into home and you miss something major and you're out there promoting yourself,

370
00:20:50,553 --> 00:20:52,224
I mean, I work on the natural standard practice.

371
00:20:52,224 --> 00:20:56,240
So I don't know if somebody doesn't have any standard practice or working under what would
happen.

372
00:20:56,501 --> 00:20:59,785
But yeah, you definitely have to cross your eyes and dot your T's.

373
00:20:59,891 --> 00:21:05,271
Well, I mean, like I said, I guess anybody can sue you for whatever they want and whether
or not they win.

374
00:21:05,671 --> 00:21:07,391
That's kind of.

375
00:21:07,391 --> 00:21:08,931
That's not really the point.

376
00:21:08,931 --> 00:21:11,631
That doesn't matter until they do.

377
00:21:11,631 --> 00:21:15,211
But I mean, you know, so they can sue you.

378
00:21:15,211 --> 00:21:17,111
It's just there are guidelines here.

379
00:21:17,111 --> 00:21:28,849
like, you know, so I feel like it ups the ante in terms of liability because it's very
plainly laid out what you what you're responsible for as a home inspector.

380
00:21:28,849 --> 00:21:35,541
Whenever you have a state regulated standard of practice that you got to follow, you don't
follow that.

381
00:21:35,721 --> 00:21:39,882
and somebody sues you like they're going to win, you know, like that's it.

382
00:21:40,382 --> 00:21:44,143
Whereas I think there might be some gray area in a state that was unregulated.

383
00:21:44,143 --> 00:21:56,146
So where you stand in terms of OK, we said Joey on last week and Joey was like he's been
pushing for regulation in Idaho.

384
00:21:56,539 --> 00:21:57,745
He.

385
00:21:57,745 --> 00:22:00,877
Now he sets himself apart according to Joey.

386
00:22:00,877 --> 00:22:03,458
was a, are you, oh yeah, you're familiar with him.

387
00:22:03,458 --> 00:22:05,029
We were, we were on that panel together.

388
00:22:05,029 --> 00:22:05,419
Yes.

389
00:22:05,419 --> 00:22:15,175
um So Joey, he says, you know, the, the inspector reports that he sees from other
inspectors up in the area, there's just no comparison to his at all.

390
00:22:15,175 --> 00:22:17,486
Like they're just really, really bad.

391
00:22:17,486 --> 00:22:20,908
There's a lot of inspectors out there that just not doing a good job.

392
00:22:20,908 --> 00:22:22,349
He sets himself apart that way.

393
00:22:22,349 --> 00:22:26,139
And apparently he has the business to be able to support.

394
00:22:26,139 --> 00:22:30,441
his way of doing business, which is again, to not even have clients attend at all.

395
00:22:30,441 --> 00:22:32,022
Um, yeah.

396
00:22:32,022 --> 00:22:43,206
And, and I mean, like, if you have the business to support whatever, you know, whatever
crazy stuff you want to do, like go for it, you know, um, but you do have to have that,

397
00:22:43,379 --> 00:22:44,105
um,

398
00:22:44,105 --> 00:22:46,171
couple of inspectors out here that don't allow clients on their

399
00:22:46,171 --> 00:22:46,651
Really?

400
00:22:46,651 --> 00:22:47,031
Yeah.

401
00:22:47,031 --> 00:22:50,263
I mean, like if you, if you've got the client base and you can, you can do it, that's
great.

402
00:22:50,263 --> 00:22:51,874
If not, then I think it might hurt you.

403
00:22:51,874 --> 00:23:00,497
But, Joey, he feels like, guess I don't know what it, cause it seems, I don't know how I
would feel if I was in an unregulated state.

404
00:23:00,497 --> 00:23:03,639
Like he seems to be pushing for regulation.

405
00:23:03,639 --> 00:23:08,311
Like here in Texas, like GCs don't have to have any licenses at all.

406
00:23:08,311 --> 00:23:08,681
Right.

407
00:23:08,681 --> 00:23:10,762
So you can build a house all day long.

408
00:23:10,762 --> 00:23:13,703
There's nothing stopping you from being a general contractor.

409
00:23:13,703 --> 00:23:15,845
They need no credibility.

410
00:23:15,845 --> 00:23:17,066
They don't have to take any tests.

411
00:23:17,066 --> 00:23:19,508
They don't have to apply to anything for the state.

412
00:23:19,508 --> 00:23:22,591
Meanwhile, home inspectors have all this stuff that they got to do, right?

413
00:23:22,591 --> 00:23:28,076
And the GCs that I know out there don't really want regulation because that's just going
to be more red tape for them.

414
00:23:28,076 --> 00:23:32,289
So I was kind of surprised to hear that Joe was pushing for, how do you feel about that?

415
00:23:32,321 --> 00:23:33,581
So let's put it this way.

416
00:23:33,581 --> 00:23:38,281
When I first started doing home inspections, there was no regulation over radon.

417
00:23:38,341 --> 00:23:46,361
So when I started doing it, I can just charge the $175, $200 to do a radon with an
inspection, and then everything is good, great, grand, send it out.

418
00:23:46,361 --> 00:23:53,521
And then about two years ago, they made a state mandated that you had to be regulated, you
had to get certified, which is great because now there is a standard that we have to go

419
00:23:53,521 --> 00:23:53,801
off of.

420
00:23:53,801 --> 00:23:55,501
I'm not going to downplay that at all.

421
00:23:55,501 --> 00:23:59,961
But now it cost me $2,000 to the state a year to run it.

422
00:24:00,117 --> 00:24:09,859
So I'm not going say it's a money grab, but there comes to a point where if you start
making a license, now we got to pay the state X amount of dollars to make sure that we can

423
00:24:09,859 --> 00:24:14,675
still do the job that we're already doing, which ultimately is just going to put prices
up.

424
00:24:14,973 --> 00:24:16,154
like that makes sense, right?

425
00:24:16,154 --> 00:24:16,674
I get that.

426
00:24:16,674 --> 00:24:18,805
But do you think like the licensing?

427
00:24:18,925 --> 00:24:19,925
What's that?

428
00:24:22,527 --> 00:24:30,071
Well, I was just saying, like, do you think I totally see like, okay, now I have to pay
money to the state that I didn't have to pay before that cost me money.

429
00:24:30,071 --> 00:24:39,053
But do you think that the licensing might draw a line in the sand between people that were
not worth the value and the people that are and therefore you would make that money?

430
00:24:39,053 --> 00:24:39,533
ways.

431
00:24:39,533 --> 00:24:46,293
mean, yeah, there would definitely be a handful of people that are not going to put in the
effort to get the license, and they're going to kind of pull back a little bit.

432
00:24:46,293 --> 00:24:54,693
But I think at the same time, if you make a regulation that you have to put up, then
everybody in the grandma's going to go out and pay the $1,000, get the regulation, and

433
00:24:54,693 --> 00:24:55,753
flood the market.

434
00:24:57,704 --> 00:25:08,209
So is it that they would flood the market or would having some sort of a price point in
place help to price out uh kind of the riff-raff in a sense that aren't willing to?

435
00:25:08,209 --> 00:25:08,789
a good question.

436
00:25:08,789 --> 00:25:11,929
you made everyone, would there be more of a standard of pricing?

437
00:25:12,149 --> 00:25:13,289
mean, would you see that?

438
00:25:13,289 --> 00:25:14,429
I you guys are in licensed state.

439
00:25:14,429 --> 00:25:18,510
Is there any standard of pricing with you guys or is it kind of all across the board?

440
00:25:18,510 --> 00:25:22,849
It's in Virginia, Tennessee, and Florida.

441
00:25:22,849 --> 00:25:28,100
uh Pricing seems to be fairly consistent as far as rate on test from one to the next.

442
00:25:28,100 --> 00:25:30,137
ah

443
00:25:30,137 --> 00:25:37,084
I think the pricing is probably consistent, but I mean, that's just you can you still have
the ability to price it however you want, right?

444
00:25:37,084 --> 00:25:37,844
Yeah.

445
00:25:37,844 --> 00:25:44,904
But it's if you price it, it's one of those things where it's such a low price point of
entry for a service.

446
00:25:45,444 --> 00:25:49,764
You know, we're talking a couple hundred bucks total, you 200 or $300.

447
00:25:49,804 --> 00:25:53,284
If you price yourself too high, they're just going to find somebody else.

448
00:25:53,284 --> 00:25:53,824
Right.

449
00:25:53,824 --> 00:25:54,138
So it's

450
00:25:54,138 --> 00:25:57,150
just in terms of rate on though, just like pure pricing period.

451
00:25:57,150 --> 00:25:59,342
mean, because if you had that right.

452
00:25:59,342 --> 00:26:03,255
So you in Colorado, the states kind of control the rate on thing.

453
00:26:03,255 --> 00:26:12,933
But let's just say overall home inspection pricing like, you know, that's not anything
like the regulations in states that require licensing don't have anything to do with the

454
00:26:12,933 --> 00:26:13,783
pricing.

455
00:26:13,909 --> 00:26:22,368
Yeah, and I do agree there should be some standard that the whole state goes across,
because I want to see to make sure the buyers and the clients are getting protected and

456
00:26:22,368 --> 00:26:28,675
they're actually getting what their money's paid for, because someone comes on and they
can do half a report if they're not being regulated over anything.

457
00:26:28,675 --> 00:26:35,072
And someone might not know the difference, just by the amount of people that call me, not
realizing you don't even have to be licensed to work in this state.

458
00:26:36,348 --> 00:26:37,639
Well, that's kind of the bigger thing.

459
00:26:37,639 --> 00:26:41,070
You mentioned protecting home buyers, making sure that they get their value.

460
00:26:41,070 --> 00:26:48,333
A lot of the regulation, especially going back to state of Virginia, Virginia is a buyer
beware state.

461
00:26:48,333 --> 00:26:54,395
So they give the buyer a right, in a sense, to have a home inspection prior to purchase.

462
00:26:54,395 --> 00:26:58,897
Like if they want to have it inspected, it can't be denied by the seller.

463
00:26:58,897 --> 00:27:04,540
Now, even in Massachusetts, they're essentially making it a requirement that a house get
inspected beforehand.

464
00:27:04,540 --> 00:27:05,702
ah

465
00:27:05,702 --> 00:27:08,654
But again, those rules are really to protect the buyer.

466
00:27:08,654 --> 00:27:17,151
So in an unregulated state or an unlicensed state, what are some things that buyers can do
to protect themselves and what are questions that they should be asking to make sure that

467
00:27:17,151 --> 00:27:20,664
their behinds are covered when they're purchasing a house?

468
00:27:21,697 --> 00:27:25,397
You know, so I covered a little bit of that just a minute ago.

469
00:27:25,397 --> 00:27:29,997
What they should be asking if they're searching for home inspector, we know price is
always a factor.

470
00:27:29,997 --> 00:27:31,297
You can always ask that.

471
00:27:31,297 --> 00:27:34,397
But ask if they do carry in sort of certification.

472
00:27:34,397 --> 00:27:35,237
Are they ashy?

473
00:27:35,237 --> 00:27:36,317
Are they nachy?

474
00:27:36,317 --> 00:27:40,277
Are they one of the other certification programs?

475
00:27:40,757 --> 00:27:42,897
What services do they offer?

476
00:27:42,897 --> 00:27:44,625
And how quickly can they tell you?

477
00:27:44,625 --> 00:27:46,815
know, roof electrical HVAC plumbing foundation.

478
00:27:46,815 --> 00:27:53,230
Those are my five majors and I got about 200 items on the cover throughout the inspection
including infrared detection and combustible gas detection and no extra charge.

479
00:27:53,230 --> 00:27:55,632
Can they randle that off right away?

480
00:27:55,692 --> 00:28:01,175
Make sure that they know what they're talking about when you're looking for a good solid
home inspector and do not skip the Google reviews.

481
00:28:01,175 --> 00:28:04,327
Those are huge out in this state, especially when you're unregulated.

482
00:28:04,883 --> 00:28:09,327
My flow is off because I used to answer my phones all the time.

483
00:28:09,327 --> 00:28:12,449
Let me tell you, like I had it down.

484
00:28:12,449 --> 00:28:18,584
I mean, I was like, when people call me, like I can close the deal so fast.

485
00:28:18,584 --> 00:28:21,486
I mean, like they're not getting off phone calling somebody else.

486
00:28:21,486 --> 00:28:23,238
Like it just wasn't happening, right?

487
00:28:23,238 --> 00:28:24,576
I don't handle that anymore.

488
00:28:24,576 --> 00:28:28,581
in to Attic are crawl space with a pen and paper when I first got started.

489
00:28:28,581 --> 00:28:30,733
And you can get that phone call in under five minutes.

490
00:28:30,733 --> 00:28:32,552
You can get the job booked and going.

491
00:28:32,552 --> 00:28:35,173
I get that call I'm on a roof and I there's my flow man.

492
00:28:35,173 --> 00:28:44,990
It's going right and I have videos that I put out on this because I was trying to help
train people, you know for years and it was I think these were out there on the

493
00:28:44,990 --> 00:28:47,042
subscription thing where you had to pay Instagram.

494
00:28:47,042 --> 00:28:56,999
I need to redo them and put them out on uh YouTube and stuff because I think it's still
very relevant like but I think like especially a newer inspector man when you get that

495
00:28:56,999 --> 00:28:59,835
call I people ask me all the time like

496
00:28:59,835 --> 00:29:01,176
What do need to ask inspectors?

497
00:29:01,176 --> 00:29:03,361
And I'm like, ask them what they do.

498
00:29:03,361 --> 00:29:11,908
And if they can tell you what they do with confidence without hitting speed bumps and
hesitation and stuff like that, they probably pretty dang good at their job.

499
00:29:11,908 --> 00:29:15,286
else and they can already just ramble it off because they said it so many times.

500
00:29:15,286 --> 00:29:16,007
Yeah, yeah.

501
00:29:16,007 --> 00:29:16,947
And I do it.

502
00:29:16,947 --> 00:29:17,747
I do it every day.

503
00:29:17,747 --> 00:29:18,487
Like, what do you want to know?

504
00:29:18,487 --> 00:29:19,747
I got it all right here.

505
00:29:19,747 --> 00:29:20,807
Yeah, no, I love that.

506
00:29:20,807 --> 00:29:22,187
I actually miss it.

507
00:29:22,209 --> 00:29:23,109
Yeah, you're right.

508
00:29:23,109 --> 00:29:24,929
got admin now answering all the phones.

509
00:29:24,929 --> 00:29:27,388
I don't remember the last time I took a phone call.

510
00:29:27,909 --> 00:29:29,683
But yeah, I know exactly what you mean on that.

511
00:29:29,683 --> 00:29:31,443
Oh man, I loved it too.

512
00:29:31,443 --> 00:29:35,323
was fun.

513
00:29:35,323 --> 00:29:43,803
To get that phone call and then to get off the phone and know you already had their stuff,
you were going to get them booked on a job, it was fun, exhilarating.

514
00:29:45,103 --> 00:29:46,166
Go ahead.

515
00:29:46,166 --> 00:29:53,911
speaking of phones and being on the phone as you two are, it's less about answering phones
for you guys and more about talking to the camera that's on the front of it.

516
00:29:53,911 --> 00:30:01,956
ah But do you feel like being in an unlicensed state social media has helped to give you
more credibility with buyers?

517
00:30:02,229 --> 00:30:06,012
You know, I think that would go for any state, whether it was licensed or not.

518
00:30:06,012 --> 00:30:12,136
Being someone, you know, you're letting someone into your home that you don't know to help
you make one the biggest financial decisions of your life.

519
00:30:12,136 --> 00:30:20,943
uh Feeling like you know a person, be able to see them, this or how they act, you know,
you're not just going off a picture now, you're going off of a personality.

520
00:30:20,943 --> 00:30:30,177
So, you know, rather you get to a large scale social media content creator, or if you're
just making local content off of, you know, Instagram so your local market can see you.

521
00:30:30,177 --> 00:30:34,934
Bringing your personality in there, I think, is a great way for people to trust you,
period.

522
00:30:34,934 --> 00:30:37,401
oh

523
00:30:38,522 --> 00:30:45,856
Now, and again, it does make sense for both, because again, Matt's in a licensed state,
you're in an unlicensed state, and you both got huge follow-ins from this.

524
00:30:45,856 --> 00:30:48,159
So that's passive.

525
00:30:48,543 --> 00:30:51,183
is going to be, we're going to have talk to our editing department on this one.

526
00:30:51,183 --> 00:31:01,783
But I think that we should definitely have a counter for how many times we say some form
of the word regulated or regulation on this show.

527
00:31:02,543 --> 00:31:05,603
I think at this point it'd probably be up to like 26.

528
00:31:06,643 --> 00:31:11,603
yeah, yeah, let's at least get a few more in there.

529
00:31:11,603 --> 00:31:14,063
I don't know if the ones I just said.

530
00:31:14,863 --> 00:31:15,879
Oh man.

531
00:31:15,879 --> 00:31:18,287
Yeah, we should have talked about that before we started.

532
00:31:18,287 --> 00:31:18,969
I didn't know.

533
00:31:18,969 --> 00:31:20,243
I didn't know I was going to go there.

534
00:31:20,243 --> 00:31:21,570
doing it for SEO, man.

535
00:31:21,570 --> 00:31:22,372
Yeah.

536
00:31:23,307 --> 00:31:27,928
I got a question about a uh video that you put out recently, Brent.

537
00:31:28,389 --> 00:31:36,891
So you had one that came out just the other day, and it was about starting to work when
you lacked the confidence.

538
00:31:37,151 --> 00:31:41,392
And in it, you explained that you had competence.

539
00:31:41,892 --> 00:31:47,914
And you kind of leaned on your training until the experience kind of caught up with you.

540
00:31:49,015 --> 00:31:50,787
So I thought that was really

541
00:31:50,787 --> 00:31:55,350
really good and really inspiring because I can definitely remember being in that in that
same place.

542
00:31:55,492 --> 00:32:09,465
So like for like a new regular for a new inspector say in an unregulated state there mark
the counter there's one more you know I'm throwing myself off just saying regulate at this

543
00:32:09,465 --> 00:32:14,850
point but how do you how do you balance that like do you have any advice for anybody how
to like

544
00:32:15,283 --> 00:32:23,314
kind of deal with that between not being confident and like trusting their training to
getting to that confident um level.

545
00:32:23,314 --> 00:32:26,155
When you do your first inspection, you don't have your flow down.

546
00:32:26,155 --> 00:32:32,437
mean, you just kind of look up online, see what people do, ask a couple questions, you
know, outside, inside, top to bottom.

547
00:32:32,758 --> 00:32:38,640
When you're going to your first inspection, definitely you're only going to get out of
your education, which you put into it.

548
00:32:38,640 --> 00:32:42,082
So make sure you know exactly everything that you studied.

549
00:32:42,202 --> 00:32:49,555
But I would say I relied a lot on my experience from other industries, if you will.

550
00:32:49,601 --> 00:32:52,981
So I worked for a inspection, or excuse me, a moving company forever.

551
00:32:52,981 --> 00:32:55,881
So I already understood the stresses that goes with moving.

552
00:32:55,881 --> 00:32:57,461
So I was like, all right, well, can lease.

553
00:32:57,461 --> 00:32:59,261
I know I have that covered.

554
00:32:59,261 --> 00:33:01,661
So when I deal with a buyer, I know they're going to be stressed.

555
00:33:01,661 --> 00:33:03,901
I already know kind of where that's coming from.

556
00:33:03,901 --> 00:33:07,821
I did a lot of construction background, so I knew I had a little bit of an outline there.

557
00:33:07,821 --> 00:33:12,401
So when we put all those together, that's what made me feel competent.

558
00:33:12,401 --> 00:33:17,801
I knew kind of the situation I was walking through, the vibe I was walking into, and my
education.

559
00:33:18,783 --> 00:33:20,555
allowed me to know what I was looking at.

560
00:33:20,555 --> 00:33:26,571
had terminology, I knew the outline of it and a bunch of YouTube videos too for the night
before the inspection.

561
00:33:26,571 --> 00:33:28,623
What are they gonna do?

562
00:33:28,623 --> 00:33:30,009
uh

563
00:33:30,009 --> 00:33:31,331
really good advice, man.

564
00:33:31,331 --> 00:33:33,695
Like lean on what you do know.

565
00:33:33,695 --> 00:33:34,393
Like, yeah.

566
00:33:34,393 --> 00:33:35,994
once you do that, that's cross it off.

567
00:33:35,994 --> 00:33:36,264
Done.

568
00:33:36,264 --> 00:33:37,074
We can move on now.

569
00:33:37,074 --> 00:33:38,354
We already know we can handle this.

570
00:33:38,354 --> 00:33:41,755
And now we can just focus on the kind of areas of questions.

571
00:33:41,755 --> 00:33:45,776
And one thing that I even teach all my new guys that are coming on.

572
00:33:45,776 --> 00:33:53,459
And one thing that I relied on very heavily and I still use to this day is a simple, you
know, I don't know, but I will have an answer for you by the end of the day.

573
00:33:53,459 --> 00:33:54,336
I'm going to take photos.

574
00:33:54,336 --> 00:33:55,549
I would take documentation.

575
00:33:55,549 --> 00:33:56,719
I'm going to take it home.

576
00:33:56,719 --> 00:34:02,473
And that one part kind of helps my competence move into confidence.

577
00:34:02,473 --> 00:34:09,633
because I knew I least I could never let someone leave them hanging and I could formulate
an answer for them in time.

578
00:34:09,703 --> 00:34:13,117
Well, we shouldn't be expected to know everything all the time, right?

579
00:34:13,117 --> 00:34:14,278
And not everybody does.

580
00:34:14,278 --> 00:34:15,179
No one's going to.

581
00:34:15,179 --> 00:34:23,323
And so to be able to kind of admit that confidently, ah but then have the confidence that
you will find the answer later is huge.

582
00:34:23,323 --> 00:34:24,859
I think that's great advice.

583
00:34:25,068 --> 00:34:25,949
I agree.

584
00:34:25,949 --> 00:34:38,427
And I think it would be a great topic to speak on at Inspection Fuel, uh, 2026 in
Louisville, Kentucky, because I actually know the guy who's planning the agenda for all of

585
00:34:38,427 --> 00:34:42,981
the business courses, the business and marketing courses, because that's, that's me.

586
00:34:42,981 --> 00:34:44,772
So yeah.

587
00:34:44,772 --> 00:34:45,242
Yeah.

588
00:34:45,242 --> 00:34:46,203
Do you want to speak all that?

589
00:34:46,203 --> 00:34:47,643
That'd be awesome, man.

590
00:34:47,844 --> 00:34:48,964
All right.

591
00:34:49,065 --> 00:34:50,517
I will.

592
00:34:50,517 --> 00:34:51,166
I do.

593
00:34:51,166 --> 00:34:52,848
Competence into confidence.

594
00:34:52,848 --> 00:34:53,726
There you go.

595
00:34:53,726 --> 00:34:54,516
again?

596
00:34:55,380 --> 00:34:56,226
The dates?

597
00:34:56,226 --> 00:34:58,809
September 28th to the 30th.

598
00:35:00,252 --> 00:35:01,754
Yeah, that's all right.

599
00:35:01,754 --> 00:35:02,159
We'll go.

600
00:35:02,159 --> 00:35:03,906
talk about it off air for sure.

601
00:35:05,159 --> 00:35:05,669
Yeah.

602
00:35:05,669 --> 00:35:06,139
Yeah.

603
00:35:06,139 --> 00:35:07,260
We'll shoot you an email.

604
00:35:07,260 --> 00:35:07,780
It's fine.

605
00:35:07,780 --> 00:35:08,921
Your people talk to my people.

606
00:35:08,921 --> 00:35:11,452
Uh, but, uh, no, I think that's great.

607
00:35:11,452 --> 00:35:19,157
And I think that I love that, like lean into what you know, I feel like it's always been
in the back of my head, but I'm not sure that I really like, like thought about it in

608
00:35:19,157 --> 00:35:22,449
those terms, but it's like, it doesn't matter what you come from, right?

609
00:35:22,449 --> 00:35:26,791
If, if, if you come from customer service, well, then you know that.

610
00:35:26,910 --> 00:35:27,672
You know that.

611
00:35:27,672 --> 00:35:30,470
So you don't have to worry about the customer service going into it.

612
00:35:30,470 --> 00:35:32,505
Cross that off, go on to the next.

613
00:35:32,669 --> 00:35:33,140
Yep.

614
00:35:33,140 --> 00:35:33,490
Yeah.

615
00:35:33,490 --> 00:35:34,610
They start working.

616
00:35:34,610 --> 00:35:34,891
Yeah.

617
00:35:34,891 --> 00:35:41,639
Use what you know, uh, and shine in those areas and then start kind of, you know, picking
up the pieces and the other ones to get better at them.

618
00:35:41,639 --> 00:35:42,710
That's great, man.

619
00:35:42,710 --> 00:35:43,507
Good stuff.

620
00:35:43,507 --> 00:35:46,892
ask y'all though, do you guys remember your very first home inspection?

621
00:35:46,892 --> 00:35:49,459
Because I do, I will never forget it.

622
00:35:49,459 --> 00:35:51,845
I do, I very much do.

623
00:35:51,845 --> 00:35:56,045
I remember, can't count the number of times I went upstairs, downstairs, upstairs,
downstairs.

624
00:35:56,445 --> 00:36:01,185
Like, just like not knowing where I was supposed to be at any point in time.

625
00:36:01,185 --> 00:36:03,485
Like, so I checked the sink and run down and see if it's leaking in the basement.

626
00:36:03,485 --> 00:36:04,785
Where do I go?

627
00:36:04,819 --> 00:36:07,279
Dude, if I could get it back, I would do so much better.

628
00:36:07,279 --> 00:36:08,219
And you know what?

629
00:36:08,219 --> 00:36:11,259
That was a friend of mine that I did that for.

630
00:36:11,839 --> 00:36:13,679
And I'm going to see him Thursday.

631
00:36:13,679 --> 00:36:14,939
I see him pretty regularly.

632
00:36:14,939 --> 00:36:15,819
I'm going see him Thursday.

633
00:36:15,819 --> 00:36:18,619
So we're still friends, so I must have done OK.

634
00:36:18,619 --> 00:36:25,499
But man, I mean, like, I'm telling you right now, like, those first inspections, like, I
still feel bad about it.

635
00:36:25,499 --> 00:36:27,679
Like, I wish I could get them back.

636
00:36:27,679 --> 00:36:33,399
I mean, like, no one had, I feel so thankful for the people that hired me in the
beginning.

637
00:36:33,399 --> 00:36:34,299
Because

638
00:36:34,535 --> 00:36:41,187
I had, mean, look, I think when you compare it to even some inspections that I see people
put out today, I probably did a very good job.

639
00:36:41,187 --> 00:36:48,539
But like compared to what I do now and what I intend to do, like there are nowhere near
what I wanted to be.

640
00:36:48,539 --> 00:36:51,380
Like I don't feel like anyone had any business hire me.

641
00:36:51,380 --> 00:36:53,180
I'm very thankful that they did.

642
00:36:53,180 --> 00:36:56,241
It has to be right.

643
00:36:56,241 --> 00:36:58,461
Like there has to be this crazy.

644
00:36:59,602 --> 00:37:00,636
Probably.

645
00:37:00,636 --> 00:37:02,678
I did not, I did not.

646
00:37:02,678 --> 00:37:05,300
And it served as a teachable moment.

647
00:37:05,300 --> 00:37:11,416
I actually told the story multiple times and it's always at the same point of the home
inspection and you'll see why.

648
00:37:11,416 --> 00:37:14,829
So I immediately got thrown in the deep end.

649
00:37:14,829 --> 00:37:17,130
uh that your phone, Roger?

650
00:37:18,212 --> 00:37:18,573
Yeah.

651
00:37:18,573 --> 00:37:19,834
wasn't mine.

652
00:37:20,165 --> 00:37:21,542
what that was.

653
00:37:21,542 --> 00:37:22,122
I don't know.

654
00:37:22,122 --> 00:37:24,316
So I immediately got thrown in the deep end.

655
00:37:24,316 --> 00:37:34,200
This was a remodeled like hundred year old house, a little bit of a, it wasn't a full on
Queen Anne Victorian, but it was old, ah fully renovated new kitchen, new appliances.

656
00:37:34,200 --> 00:37:35,311
Right?

657
00:37:35,311 --> 00:37:36,302
What's that?

658
00:37:36,418 --> 00:37:40,483
just terrible to be thrown into a house that old that complicated right off the bat.

659
00:37:40,483 --> 00:37:40,873
one.

660
00:37:40,873 --> 00:37:47,716
Well, you had to do ride alongs in Virginia, you know, it wasn't my first time on a
property, but this was my first time solo.

661
00:37:47,756 --> 00:37:50,037
And so to have to tackle this.

662
00:37:50,037 --> 00:37:56,220
And yeah, again, I'm trying to remember workflow, like, you know, did I get everything
started up first?

663
00:37:56,220 --> 00:38:06,544
And the reason I always tell this story is because when I go in the kitchen, I always when
I start the oven, I check it twice, I open it, look in close it.

664
00:38:06,766 --> 00:38:10,257
Open it again, look in one more time just to be sure, close it.

665
00:38:10,257 --> 00:38:15,299
And when the buyer has been standing there, because we've talked about this, I bring the
buyer around with me.

666
00:38:15,299 --> 00:38:18,571
ah They're like, so why did you look twice?

667
00:38:18,571 --> 00:38:24,083
I said, well, because my very, first home inspection, I learned the importance of why you
should.

668
00:38:24,083 --> 00:38:27,564
ah I started everything up in the kitchen.

669
00:38:27,656 --> 00:38:29,445
I was like, OK, I'm doing great.

670
00:38:29,445 --> 00:38:31,886
I've got kitchen appliances running.

671
00:38:31,886 --> 00:38:33,957
I've got lights on in the house.

672
00:38:33,957 --> 00:38:35,068
We're ready to rock and roll.

673
00:38:35,068 --> 00:38:36,452
I'm ready to start taking notes.

674
00:38:36,452 --> 00:38:41,836
And the agent suddenly goes, should the oven be smoking?

675
00:38:42,076 --> 00:38:45,479
And I went, oh, it's a brand new oven.

676
00:38:45,479 --> 00:38:46,589
It shouldn't be smoking.

677
00:38:46,589 --> 00:38:49,211
It's probably that new oven smell that's just cooking off.

678
00:38:49,211 --> 00:38:50,062
Let me double.

679
00:38:50,062 --> 00:38:51,903
Holy crap.

680
00:38:51,983 --> 00:39:00,710
I had forgotten to take the manual out of the oven with the plastic and the cardboard.

681
00:39:00,710 --> 00:39:02,731
And this thing was on freaking fire.

682
00:39:02,731 --> 00:39:03,998
uh

683
00:39:03,998 --> 00:39:07,483
you something though that that I don't I don't fully blame you for that.

684
00:39:07,483 --> 00:39:08,554
mean could you have prevented it?

685
00:39:08,554 --> 00:39:14,154
Yes, but that means some idiot put that in there and didn't even check it that makes me
angry.

686
00:39:14,154 --> 00:39:22,545
been so many times that I've saw that since, where it was a brand new oven or brand new
dishwasher and all the interior packaging wasn't removed.

687
00:39:22,545 --> 00:39:28,832
this was, but it was in thousands of homes, the only time I caught something on fire in
the oven.

688
00:39:28,892 --> 00:39:30,695
It took me one inspection to learn that.

689
00:39:30,695 --> 00:39:31,458
oh

690
00:39:31,458 --> 00:39:32,465
has happened me.

691
00:39:32,465 --> 00:39:33,605
it's not even being a new inspector.

692
00:39:33,605 --> 00:39:35,605
It was about two or three weeks ago.

693
00:39:35,605 --> 00:39:38,345
I was upstairs doing a remodel in this old house.

694
00:39:38,345 --> 00:39:41,265
And I turn the sink on and an agent calls me.

695
00:39:41,265 --> 00:39:43,945
So I take the phone call and we're going over some stuff.

696
00:39:43,945 --> 00:39:48,605
And then after talking to him, I turn around and the whole floor is flooded.

697
00:39:48,765 --> 00:39:55,305
It turned out they didn't ever connected the water line to the sink by turning the hot and
cold on the same time.

698
00:39:55,305 --> 00:39:56,745
And it was the cold line.

699
00:39:56,745 --> 00:39:58,177
So the hot was coming out.

700
00:39:58,177 --> 00:40:02,457
but the coal was just spraying underneath the sink and then the flooding the whole thing.

701
00:40:02,457 --> 00:40:06,077
So I got to spend about 45 minutes soaking everything up and having a lot of phone calls.

702
00:40:06,077 --> 00:40:07,257
But the end of the day.

703
00:40:07,505 --> 00:40:10,437
Yeah, I have totally been there and that's brutal.

704
00:40:10,437 --> 00:40:11,738
That is brutal.

705
00:40:12,458 --> 00:40:14,250
Yeah.

706
00:40:14,250 --> 00:40:14,700
Yeah.

707
00:40:14,700 --> 00:40:15,410
Mini towels.

708
00:40:15,410 --> 00:40:16,138
Sham Wiles.

709
00:40:16,138 --> 00:40:19,804
I got a whole bunch of them, Yeah, totally.

710
00:40:19,804 --> 00:40:23,246
I've been in some really gnarly situations like that, got the ovens.

711
00:40:23,246 --> 00:40:32,832
I got a whole file on my phone of stuff in ovens because I found so much stuff in ovens,
like whether it's like people's stuff or like random food or, you know, the manual and

712
00:40:32,832 --> 00:40:33,973
stuff like that.

713
00:40:33,973 --> 00:40:35,374
The manual always irritates me.

714
00:40:35,374 --> 00:40:36,935
I never posted that video.

715
00:40:36,935 --> 00:40:41,158
But, but I do have a file of all that stuff that I was going to make a video on one day.

716
00:40:41,355 --> 00:40:44,822
I just reminded people to open the oven before they turned it on.

717
00:40:44,822 --> 00:40:52,297
Because I mean, I do, find it all the time, but it irritates me because it's like, I
wouldn't even put in a light bulb without turning it on and make sure it worked.

718
00:40:52,297 --> 00:40:52,538
Right?

719
00:40:52,538 --> 00:40:57,652
Like there's just no way I could just install something and then walk away and go, it's
cool.

720
00:40:57,652 --> 00:41:04,037
Like, but when they leave all this, I'll tell you what happened to me one time, similar to
the whole oven situation.

721
00:41:04,057 --> 00:41:06,809
There's a new construction house, go to it.

722
00:41:06,831 --> 00:41:10,232
I turned one of the first things I do is turn on the dishwasher because it takes a while
to run, right?

723
00:41:10,232 --> 00:41:16,133
And I like to get it all the way through to the end of its cycle so I can take a thermal
picture of the drying element.

724
00:41:16,634 --> 00:41:20,155
Get that make sure that we show in the report that it was working.

725
00:41:20,155 --> 00:41:22,015
And so I try to do that first thing, right?

726
00:41:22,015 --> 00:41:28,837
So I turn it on, start doing the inspection of the house, come back like, I don't know, an
hour or two later.

727
00:41:29,317 --> 00:41:33,558
And something smelled a little funky, like, like, I don't know, something smelly had been
burning.

728
00:41:33,558 --> 00:41:34,939
Like, what is going on?

729
00:41:34,939 --> 00:41:35,931
Because I just

730
00:41:35,931 --> 00:41:39,734
I'd open up the thing, close the soap door and turn it on.

731
00:41:39,734 --> 00:41:45,497
Well, it wasn't the manual and stuff, but you they had like a rack for like silverware and
stuff.

732
00:41:45,978 --> 00:41:52,382
It was under the rack that you, uh everything inside this dishwasher is the same color,
right?

733
00:41:52,382 --> 00:41:54,964
It's all gray, all the same color gray.

734
00:41:54,964 --> 00:41:58,066
And I never pulled that out and look at it, especially on a new construction.

735
00:41:58,066 --> 00:41:59,719
I might get a little bit close.

736
00:41:59,719 --> 00:42:02,892
closer on like an old house to see if that stuff's deteriorated or rusted.

737
00:42:02,892 --> 00:42:04,163
But I mean, this is a new house, right?

738
00:42:04,163 --> 00:42:05,244
I didn't pull the rack out.

739
00:42:05,244 --> 00:42:08,206
I just closed the soap door, turned it on and we're good to go.

740
00:42:08,206 --> 00:42:13,271
Man, that thing was sitting right on top of the element and it just melted that plastic.

741
00:42:13,271 --> 00:42:18,857
and em so then like I let them know, I was like, hey, like this was not installed right.

742
00:42:18,857 --> 00:42:20,667
Like I don't want to be responsible for this.

743
00:42:20,667 --> 00:42:22,998
Like I turned it on.

744
00:42:23,119 --> 00:42:25,251
You couldn't even see that thing in the bottom.

745
00:42:25,251 --> 00:42:27,622
Like I would have had to pull the rack out to see it.

746
00:42:28,435 --> 00:42:30,515
They turned around and tried to build me for it.

747
00:42:30,515 --> 00:42:32,155
And I got the manager on the phone.

748
00:42:32,155 --> 00:42:35,655
was like, listen, bro, like somebody should have put that thing where it goes.

749
00:42:35,655 --> 00:42:36,895
It goes in the door.

750
00:42:36,895 --> 00:42:39,735
It was mounted underneath the dishwasher.

751
00:42:39,735 --> 00:42:42,095
And furthermore, no one ever tested the dishwasher.

752
00:42:42,095 --> 00:42:43,815
It would have happened to them.

753
00:42:43,815 --> 00:42:45,915
And they didn't, they ultimately didn't.

754
00:42:46,330 --> 00:42:51,504
It was both not supposed to do that and it wouldn't have done that if they just don't do
that, you know?

755
00:42:51,580 --> 00:42:52,345
Yeah, there you go.

756
00:42:52,345 --> 00:42:58,210
But we don't want to give a whole bunch of fodder to certain inspectors out there that try
to find fault with everybody else in their field.

757
00:42:58,210 --> 00:43:01,272
These are all mistakes that we all make.

758
00:43:01,272 --> 00:43:04,355
That's exactly right.

759
00:43:04,355 --> 00:43:04,625
Yep.

760
00:43:04,625 --> 00:43:05,596
Now that's huge.

761
00:43:05,596 --> 00:43:08,008
So speaking of that, you've hired a bunch of guys.

762
00:43:08,008 --> 00:43:15,763
We've actually got to talk with one of your inspectors on the show before, ah That was an
awesome interview.

763
00:43:15,763 --> 00:43:16,808
back at.

764
00:43:18,261 --> 00:43:19,641
As a no, that's a different Bree.

765
00:43:19,641 --> 00:43:20,361
Sorry.

766
00:43:20,361 --> 00:43:21,541
My main admin is named Bree.

767
00:43:21,541 --> 00:43:23,441
You're talking about Brianna Beans.

768
00:43:24,081 --> 00:43:26,901
I worked for her.

769
00:43:29,821 --> 00:43:35,561
There was a there was a couple of one summer I think she fell off a ladder or something
she got hurt.

770
00:43:35,561 --> 00:43:39,961
And she just had a booked out calendar and she called me and she was like, Brett, can you
help out?

771
00:43:39,961 --> 00:43:40,661
I was like, absolutely.

772
00:43:40,661 --> 00:43:42,201
So I was already double booked.

773
00:43:42,201 --> 00:43:44,341
So I get you know, do I eight to five.

774
00:43:44,341 --> 00:43:48,414
And then I would go do hers five to nine to try to knock all those out.

775
00:43:48,414 --> 00:43:49,728
But yeah, it was a great time.

776
00:43:49,728 --> 00:43:51,001
had a lot of fun doing it.

777
00:43:51,334 --> 00:43:52,416
Yeah, no, she was awesome.

778
00:43:52,416 --> 00:43:55,032
Go back and watch that episode if you guys haven't.

779
00:43:55,032 --> 00:43:59,842
Fantastic model for doing home inspections with recurring revenue out of it too.

780
00:43:59,842 --> 00:44:00,883
Really cool.

781
00:44:00,883 --> 00:44:03,557
She also has some great content on social media too.

782
00:44:03,557 --> 00:44:04,949
I watch her stuff from time to time.

783
00:44:04,949 --> 00:44:06,355
She does a good job putting herself together.

784
00:44:06,355 --> 00:44:07,600
doing a great job at that.

785
00:44:07,600 --> 00:44:09,262
Yeah, totally killing it, man.

786
00:44:09,262 --> 00:44:10,022
Absolutely.

787
00:44:10,022 --> 00:44:11,904
Well, what's next for you guys out there, man?

788
00:44:11,904 --> 00:44:17,550
And when it I guess to kind of wrap up the since we have one more our word that we have to
say regulation,

789
00:44:17,550 --> 00:44:19,299
Just go ahead and let it flow man.

790
00:44:19,299 --> 00:44:20,384
The counter's going.

791
00:44:20,384 --> 00:44:21,608
m

792
00:44:21,987 --> 00:44:23,057
Yeah, yeah.

793
00:44:23,057 --> 00:44:24,829
Did you finish sipping on it?

794
00:44:24,900 --> 00:44:27,026
No, I'm still in the water.

795
00:44:27,026 --> 00:44:28,289
I'm in the water.

796
00:44:29,013 --> 00:44:30,486
I'm nursing the water.

797
00:44:30,931 --> 00:44:39,295
no, but to wrap it up, mean, if you were to require uh licensing or regulation in
Colorado, I mean, would you want to see some sort of like an apprenticeship program out

798
00:44:39,295 --> 00:44:39,475
there?

799
00:44:39,475 --> 00:44:41,216
That's something that's been discussed in Virginia.

800
00:44:41,216 --> 00:44:43,037
ah

801
00:44:43,170 --> 00:44:45,710
So with my company is what I can base it off of.

802
00:44:45,710 --> 00:44:48,590
I have a pretty strict training program for me.

803
00:44:48,590 --> 00:44:57,910
You will do 50 inspections with me before you are allowed to go out on your own minimum
and you cannot start doing any ride alongs until you're a CPI certified.

804
00:44:58,090 --> 00:45:04,290
So that is your first step and then yeah, 50 inspections with me and I have a whole
training where you're the first 10, you're just following me around seeing what I'm doing.

805
00:45:04,290 --> 00:45:06,970
The next 10, you're opening up the app and starting to go through it.

806
00:45:06,970 --> 00:45:09,410
And by the end, I'm following you around the last 10.

807
00:45:09,410 --> 00:45:11,110
I'm watching everything you're doing.

808
00:45:11,134 --> 00:45:16,194
And I do think that would be pretty important out here if they could do something like
that.

809
00:45:16,194 --> 00:45:22,654
I'm on the fence about the whole regulation thing because it's just a lot more money that
it's gonna cost to do these inspections.

810
00:45:22,940 --> 00:45:25,820
I don't think I would be wanting it to happen either.

811
00:45:25,820 --> 00:45:37,344
I can see, cause cause roofing, uh, Travis Jones, another guy that's been on the show and
was with us at inspection fuel, on the live show.

812
00:45:37,344 --> 00:45:46,807
Um, you know, he's put, he would like to see licensing for roofers because man, roofing in
Texas is definitely the wild west.

813
00:45:47,247 --> 00:45:49,527
And I mean, they shoot those nails like they're shooting pistols.

814
00:45:49,527 --> 00:45:51,301
Let me tell you, it's,

815
00:45:51,301 --> 00:45:52,040
I can't believe that.

816
00:45:52,040 --> 00:45:53,081
a mess.

817
00:45:53,341 --> 00:46:01,758
and so, uh, so yeah, I think that there is an element of like separate the best from the
rest with, with licensing.

818
00:46:01,758 --> 00:46:12,886
Um, but I, I don't know, maybe it's the outlaw in me, but I feel like I would, if I was in
a state that didn't require it, that's how I would want it.

819
00:46:13,368 --> 00:46:15,511
Yeah, I'm happy where it's at right now.

820
00:46:15,511 --> 00:46:18,573
But yeah, I'll set the standards.

821
00:46:19,609 --> 00:46:21,176
Get on the board, man.

822
00:46:21,181 --> 00:46:22,043
Meet the leader.

823
00:46:22,043 --> 00:46:23,667
just consult Brent Fletcher.

824
00:46:23,667 --> 00:46:24,588
Okay.

825
00:46:25,305 --> 00:46:26,377
That is it.

826
00:46:26,377 --> 00:46:27,820
Well, dude, this has been awesome, man.

827
00:46:27,820 --> 00:46:28,090
Fletch.

828
00:46:28,090 --> 00:46:29,633
It's always good having you on the show.

829
00:46:29,633 --> 00:46:31,166
Love all the content you're putting out there.

830
00:46:31,166 --> 00:46:33,200
You're one of the good guys in this industry, man.

831
00:46:33,200 --> 00:46:34,663
I thought you were in.

832
00:46:34,663 --> 00:46:37,544
I thought you and Sean were going to be doing a podcast.

833
00:46:37,544 --> 00:46:39,195
We were working on it for a minute.

834
00:46:39,195 --> 00:46:45,718
Honestly, I am just so freaking busy and I know I probably let him down on that, but I
just, give, I'm also got my two kids.

835
00:46:45,718 --> 00:46:46,789
I got two toddlers.

836
00:46:46,789 --> 00:46:47,610
I'm running a business.

837
00:46:47,610 --> 00:46:48,981
I got social media.

838
00:46:48,981 --> 00:46:58,216
I like to say yes to everything, but when it gets to it, I just, yeah, there's, I had to
come to a point where I had to pull myself away from a few things, even the networking

839
00:46:58,216 --> 00:47:00,528
group that I ran out here for three years.

840
00:47:00,528 --> 00:47:01,788
had a thousand members.

841
00:47:01,788 --> 00:47:03,589
It was very big for real estate.

842
00:47:03,589 --> 00:47:04,574
oh

843
00:47:04,574 --> 00:47:06,754
and I had to pass it off to someone else.

844
00:47:06,754 --> 00:47:10,574
And that was the same time I had to tell Sean, sorry, I just got too much on my plate.

845
00:47:10,574 --> 00:47:14,394
my company is just freaking exploding right now.

846
00:47:14,734 --> 00:47:15,534
Yep.

847
00:47:15,978 --> 00:47:17,208
I totally get it.

848
00:47:17,208 --> 00:47:18,749
And you know, I get the question all the time.

849
00:47:18,749 --> 00:47:19,619
I'm sure you do.

850
00:47:19,619 --> 00:47:21,200
Like, how do you do it all?

851
00:47:21,200 --> 00:47:23,981
You know, and I don't even know how to answer it, to be quite honest with you.

852
00:47:23,981 --> 00:47:25,342
It's not exactly easy.

853
00:47:25,342 --> 00:47:30,164
just, there's a saying, how do you uh eat a whale?

854
00:47:30,445 --> 00:47:32,065
One bite at a time?

855
00:47:35,787 --> 00:47:36,938
Just keep going.

856
00:47:36,938 --> 00:47:37,268
Yeah.

857
00:47:37,268 --> 00:47:37,773
Yeah.

858
00:47:37,773 --> 00:47:41,197
and everything gets quiet, I like start writing down what I could be doing next.

859
00:47:41,445 --> 00:47:41,940
There you go.

860
00:47:41,940 --> 00:47:43,391
That's going good.

861
00:47:43,391 --> 00:47:48,278
I know that probably everybody watching already knows who you are and probably already
follows you.

862
00:47:48,278 --> 00:47:52,354
But for those insane few that don't, where can they find you, man?

863
00:47:52,647 --> 00:47:53,649
You can find me.

864
00:47:53,649 --> 00:47:57,458
So Facebook's gonna be the one different that's at Fletcher's home inspections.com.

865
00:47:57,458 --> 00:48:03,090
But if you go to Instagram, Tick Tock or YouTube, that's going to be inspector under
scroll Fletch.

866
00:48:03,599 --> 00:48:07,650
Well, dude, you're an inspiration to us all, okay?

867
00:48:07,930 --> 00:48:09,231
Seriously.

868
00:48:10,071 --> 00:48:11,812
Don't, yeah.

869
00:48:11,812 --> 00:48:18,346
We love having you on and we'll see you next time right here on, You Got It.

870
00:48:18,346 --> 00:48:19,546
a good day.