LIVE FROM INSPECTION FUEL: The latest from ISN, report writer updates, AI features, and more!

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You know, Matt, it's been a heck of a week.

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Yeah.

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Yeah, I can imagine.

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Yeah.

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Yeah.

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Yeah, I got it.

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I got it.

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Man, I'm still in New Orleans, bro.

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Like I never even came home.

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I I got home.

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I got physically here.

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But like, I'm still at inspection fuel, brother.

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I'm still there, man.

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And that's what we're talking about here.

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Guys, for those of y'all that missed it, dag gum, you missed it.

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Welcome into the ride along.

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We've just gotten back from New Orleans.

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We spent a whole week just about, Matt, sipping on Sazerac's, partying with some jazz
bands, hanging out with some amazing home inspectors, listening to some wonderful content

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from some incredible presenters and CE educators at Inspection Fuel.

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What was your highlight, dude?

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Man, highlights?

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I don't know, you know, for me, like, and I talked about this, but like,

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Just kind of being for the first time, I've been to these events, I've had a good time.

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The networking is always the thing for me, right?

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But like this time was a little bit different because I was like kind of more of a part of
the event.

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So being included in The Ride Along and kind of getting to meet everyone from Porch and
putting a lot of faces to names, well, that's gotta be my highlight, man.

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But I mean, like that's of the show, but I mean, like, man of the trip.

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I mean, like, I don't even know where to start.

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You know, we had such good times at the show, after the show.

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The Mardi Gras World was way better than I ever thought it was gonna be.

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there's just really good times, man.

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It was awesome.

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I'm still reeling from it, man, for sure.

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I mean, obviously.

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I brought it home.

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the day sponsored by Inspection Fuel all year.

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And honestly, it was worth it, dude.

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100%.

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Cheers to you.

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Cheers to Inspection Fuel.

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Cheers to all of you guys that they came on out to Inspection Fuel.

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That was such a blast.

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And cheers to those of you that came on the show, because what you're watching here and
what you're about to watch for the next few weeks, to be honest, is a massive bunch of

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content that came.

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out of inspection field because Matt, we sat down with some incredible inspectors, some
educators, some vendors, and we even recorded a live show.

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Yeah, yeah, we did.

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And as a matter of fact, I feel like we should kind of touch on this because we had some
feedback on that live show.

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Did we not?

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Like, it was funny because somebody somebody reached out and said, Hey, loved the show.

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But you know, I was I was having the impression that The Ride Along with something a
little bit different.

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What was it that they said?

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They thought, okay, first of all, let's talk about the premise of the name, right?

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Previously, the show was called The Wrap Around and you can, it doesn't take a lot of work
to extrapolate where people with 12 year old senses of humor could take that name.

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And it needed a little bit of change.

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I really liked the branding, to be honest, for the new iteration here.

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But The Ride Along, the whole point and purpose was to make it like we're riding along and
tagging along with other inspectors.

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and professionals in the field where they share their experiences and stories.

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And that's exactly what we're doing and that an actual physical ride along in our industry
is something where you ride along with an inspector and learn right literally ride with

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them to an inspection and and and kind of a walk around the job with them and and the
thing is just like I know it's kind of a play on words but like that's what we're doing.

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It's just

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That's it.

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little bit of a different setting.

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We are learning about different inspectors, different methods, different ways of
construction.

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And we do go visit inspectors and do that kind of thing as well.

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We do.

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So it's a bit more of a proverbial name, but it's more an homage to something that I
believe is a true staple in our industry and in the trades in general, because it's how

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you work your way up.

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how you learn and it's how you grow.

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But somebody showed up.

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Yes

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it was like actually watching a live video of somebody doing a ride along with somebody
and filming the whole thing.

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And I'm like, well, if that's what you want, go back and check out the channel.

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Specifically.

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Yeah, look at the YouTube channel.

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We've got several different sub channels on there, where you have the podcast and then you
have The Ride Along show where you have several episodes I won.

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coming up where we ride along with other inspectors and tag along in the field.

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we do do a little bit of that, but in this particular instance, it was a podcast.

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It was a live podcast and the first time we've done this with a live studio audience and
that was phenomenal.

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very interesting, very cool.

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And shameless plug here.

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If you want to ride along with Innspector on their day to day, just come subscribe to one
of my pages.

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Okay?

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Cause I'm out there every day and you could just ride right along with me.

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So we got plenty of that stuff too.

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But yes, what a really cool, unique experience to be there on stage doing it.

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I wish you could do it again.

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and hopefully we will.

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Our guests were awesome.

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We had Brent Fletcher and we had Travis Jones.

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Both phenomenal guests.

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Great guys.

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Super smart.

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I really enjoyed talking to them.

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That was absolutely amazing.

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And the audience participation was phenomenal as well.

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So go back and honestly, go click on the live stream and we post the video separately as
well.

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But go rewatch the episode.

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We wish you were there.

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We hope you can be there next year.

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But in the meantime, subscribe to the show because there's so much more good stuff to
come, including today.

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We're starting off with one of our vendors.

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It's going to be a couple of people from ISN.

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We're talking about some of the really cool stuff that's kind of coming out and has been
coming out this past year with the platform.

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And so we've got some features when it comes to the ISN report writer.

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And then we also have some features when it comes to the core product itself.

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So they're going to be talking about that really awesome couple of episodes here.

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So tune in there.

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But we've got we've got Social Saiya We've got Charles Bellefontaine who I think said his
last name correctly, who sat in with us as well.

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That's right.

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That's right.

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Uh, it's, was phenomenal man.

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I had a good time with all of these guests.

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Like it was really, and you know, to be honest with you, like the ones like about ISN and
with Porch and everything, like these were the ones that we didn't really, I mean, it's,

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it's a little bit of a different thing, right?

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It's not an inspector.

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It's not, it's, it's a little bit different, uh, of a vibe, but honestly, like super cool
people and super cool to sit there and talk.

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to them and you know it's really cool to hear what kind of developments they're working on
except to make our lives easier so I had a really good time with those as well.

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Yeah, no, absolutely did man.

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And again, it's really highlighting some of that as well.

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It's some of my favorite people at these conferences or some of the vendors that I see
every time.

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Awesome people and they're super passionate about their product and what it has to offer
to the industry.

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So we touch on a lot of that.

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Even though, know, gosh, wasn't we're not we weren't even paid to talk about this one, but
we talked about Code Pro.

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That's going to be an episode coming up.

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That's going to be pretty cool too.

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So just a whole lot of neat stuff.

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We're kicking it off with ISN this week.

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So guys, if you were at Inspection Fuel, we would love to hear from y'all in the comments.

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Tell us what your favorite part was.

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The food was phenomenal.

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The friendship was phenomenal.

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I mean, the drinks were phenomenal.

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The venue, I loved all of it.

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So tell us what your favorite was down in the comments if you showed up.

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For sure.

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And I would like to just mention something about the venue.

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Like I've been to these events before, but this was so cool because like the expo is right
in the middle and all the classes were all along.

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And so like every time you walked out on one of those, you're right in the middle of where
everyone was hanging out.

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There wasn't like going to a separate room or a separate floor.

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Everything was right there together.

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I thought it was really cool, man.

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I for a really cool vibe.

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They really did a great job, seriously.

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So again, thank you guys so much for joining us.

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If you were there and we look forward to seeing you next year, we'll tell you the venue
once we know.

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But we also have some courses coming out for Inspection Fuel On Demand as well.

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So be stay tuned for that.

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And we'll give you guys the links for that as they come available.

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So in the meantime, let's jump right in with ISN.

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Alright everybody, welcome into inspection fuel version of the ride along.

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You got it.

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Yeah.

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So we are here guys.

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This is going to be three days of conference.

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It started yesterday actually with the pre-conference and it's continuing officially today
and tomorrow as well.

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That's going to be irrelevant when you watch it back, but that's where we're recording
live from, you know, and

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great inspectors here.

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I've met with a bunch of people.

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We're to have some of them on the show here.

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I'm excited for it, man.

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Seriously, stay tuned for this whole series.

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One of the best things about inspection conferences, and if you're watching, I'm sure you
go, like, there's Mr.

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Rich Beck.

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How's it going, Beck?

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How's it going on, dude?

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It's the people that you get to meet.

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And, you know, it's why we set up the show out here in the open.

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We want to talk with anybody and everybody come through.

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That's right.

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Yep.

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But one of the things that we love to do, it's not just talking with other inspectors,
it's talking with vendors as well.

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So, I mean, if you're

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you know, if your software and service is represented here and these are the things that
you're using to drive your business, this is a great time to kind of get some updates on

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things that are going to really matter to you and to us as inspectors that really are
going to help take our business to the next level.

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That's right.

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Yeah, that is right.

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And that's what our guest is doing here today.

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It's exactly it.

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So guys, we've had her on the show before, but welcome back.

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Jenea fix from ISN.

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I'm excited because uh man, there's been some really cool recent features that have been
released lately and I'd love to hear about all of them.

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Yeah, it's been a really exciting year so far and we're really working hard to kind of
focus on making the platform um consistent and easy to use and quick.

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We're working on a lot of cool things.

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Some of the things that we launched this year so far, one of them is the report status
page.

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It's available in the ISN Nav now.

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So it's basically an overview of all of your reports in progress.

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It's a great admin or owner view to look at and then go through all the reports that are
in progress, see the status of them, see how much has been filled out, and then can easily

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access the report from there.

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So you don't have to go in through ISN's scheduled orders page.

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You can actually just view it all from the report status page, which I think is really
cool.

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And I've gotten a lot of really good feedback on that.

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Yeah, that sounds cool.

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I mean definitely a good way to access the report.

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mean, I just all of these advancements in ISN is someone that already uses ISN.

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I'm really excited to hear all these new things that are coming.

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Yeah, it's a, it is a really exciting time.

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And I've got a lot of good excitement towards not just now, but what we're doing in the
future.

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So it's, it's good.

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I was in the Yeah.

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One of the other things that we're working on, um, or that we just launched is the ability
to import from other third party companies.

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So if you've got a, a third party or someone you're working with now for a report writer,
um, we're making it easy to move everything over.

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know that it's difficult.

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a lot of work.

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It's a time investment and you have to learn new products.

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But we want to make it as easy as possible.

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So we now can import from Spectora and HomeGage and we're working about five more others
by the end of next month.

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That's amazing because that is a really daunting process.

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And it's also the only time that we'll say the name Spector on this show.

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Yeah, because we welcome our brothers on the other side of the aisle over.

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I should come check it out.

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Seriously.

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But but no, that's huge.

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And I have we haven't talked about it yet.

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Have we uh kind of continuing on, you know, properties that we've inspected before?

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Do we already touch on that?

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OK, yeah.

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So I would love to talk about that because there's been a lot of times where I've had to
do like a re-inspect on a property and I don't want to completely rewrite the report.

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I would love to kind of update or.

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Not have to manually fill everything in again.

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Is there like any sort of improvement that's kind of come with that?

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Yeah.

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Actually, we hear this one a lot, em obviously, for re-inspections.

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And so we actually just launched the ability to import from an existing or a pre-existing
order.

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00:11:31,524 --> 00:11:42,469
So now, before you would be asked to choose a template, and now instead of choosing a
template, you can either choose a template or import from another order.

225
00:11:42,469 --> 00:11:49,072
And then when you import from another order, you can actually choose whether you want to
keep the data from that report or the media from that report.

226
00:11:49,072 --> 00:11:49,713
or both.

227
00:11:49,713 --> 00:11:53,701
So you can kind of pick and choose if you want to take new pictures, you can do that.

228
00:11:53,701 --> 00:11:55,802
Or you can just bring it all over and start from scratch.

229
00:11:55,802 --> 00:12:00,149
So you can kind of compare what was there before because obviously when you're doing a
re-inspect something has changed.

230
00:12:00,149 --> 00:12:05,830
So we want to see it's easy to see what was there before and like what it looks like now
so you can have both pictures.

231
00:12:05,830 --> 00:12:08,484
Yeah, and then you don't have to fill out the report all over again.

232
00:12:08,484 --> 00:12:11,676
You can just go change what needs to be changed for the reason.

233
00:12:12,841 --> 00:12:14,002
Exactly.

234
00:12:14,120 --> 00:12:15,090
eh Now that's huge.

235
00:12:15,090 --> 00:12:20,544
All of those are really huge, there's been some other earlier releases that kind of came
out in 2025.

236
00:12:20,544 --> 00:12:27,908
So can we kind of catch some of the ISN users up on things that we've already done, be it
templates, comment libraries, things like that?

237
00:12:28,434 --> 00:12:31,856
So we did launch a new template this year.

238
00:12:31,856 --> 00:12:34,647
It's the NPMA 33 form.

239
00:12:34,647 --> 00:12:35,948
And I'm really excited about that.

240
00:12:35,948 --> 00:12:42,391
We actually licensed the NPMA 33, and we're now an official software vendor for that
report.

241
00:12:42,391 --> 00:12:49,094
So you can now access it through um your ISN Report Writer, download the template.

242
00:12:49,094 --> 00:12:53,376
And so if you're doing pest inspections, it's a great way to kind of...

243
00:12:53,522 --> 00:12:54,264
put yourself forward.

244
00:12:54,264 --> 00:12:57,304
You don't have to actually go and get the report yourself.

245
00:12:57,304 --> 00:12:59,187
You can get it through us.

246
00:12:59,554 --> 00:13:00,328
That's great.

247
00:13:00,328 --> 00:13:09,909
What about things like, are there any new tools that have kind come out for multi
inspector firms as far as if you want to kind of uh flag or tag one of your inspectors

248
00:13:09,909 --> 00:13:13,843
specifically for different parts of the inspection, anything like that?

249
00:13:13,843 --> 00:13:14,914
Any tools there?

250
00:13:15,240 --> 00:13:22,980
Yeah, so we get a lot of multi-inspectors and one of the things we launched this year was
the ability to flag or do color coding for those inspectors.

251
00:13:22,980 --> 00:13:31,760
You can actually say, this inspector is doing this part of the report and this specter is
doing this part of the report and it's actually denoted with a color dot.

252
00:13:31,760 --> 00:13:36,620
As you can see it in the side navigation, you can see it all throughout the report so you
can see those colors.

253
00:13:36,620 --> 00:13:39,964
So you can know I'm red, this I should be going here.

254
00:13:39,964 --> 00:13:41,376
I mean, that's super helpful.

255
00:13:41,376 --> 00:13:48,958
It's keeping your team organized on site so that they know, especially even like if you're
going to be like going in, here's what I need to be doing, here's what I need to be

256
00:13:48,958 --> 00:13:50,079
focusing on.

257
00:13:50,664 --> 00:13:52,947
Yeah, and you can actually set it at the template level.

258
00:13:52,947 --> 00:14:00,517
So you set it one time and then, know, day of, day of if somebody doesn't show up or if
you need to swap out, uh you can also then change it.

259
00:14:00,517 --> 00:14:02,044
So you don't have to set it every time.

260
00:14:02,044 --> 00:14:03,016
So it's pretty cool.

261
00:14:03,016 --> 00:14:12,797
is really cool because like doing inspections like tandem like that can be difficult
because like who is doing what like you really have to have a set like idea of going in of

262
00:14:12,797 --> 00:14:16,351
who is going to be doing what but this kind of lays that out for you and it makes a little
bit easier.

263
00:14:16,351 --> 00:14:17,774
Take some of the guesswork out of it.

264
00:14:17,774 --> 00:14:18,905
here's a big one.

265
00:14:18,905 --> 00:14:20,597
I love the report writer.

266
00:14:20,597 --> 00:14:25,671
mean, I've said this before and I've told a few inspectors that know me personally as
well.

267
00:14:25,671 --> 00:14:29,554
I really enjoyed that I got to kind beta test the report writer when it was kind of coming
out.

268
00:14:29,554 --> 00:14:34,979
So that was a lot of fun kind of seeing just how innovative this was and what it was
capable of.

269
00:14:34,979 --> 00:14:40,904
And then he obviously kind of got a little bit of the inside track on, you know, knowing
some things that are coming down the pipeline and stuff.

270
00:14:40,904 --> 00:14:44,407
But a big one that I know has been on your radar for a minute.

271
00:14:44,407 --> 00:14:46,120
And I want to tell everybody else here.

272
00:14:46,120 --> 00:14:48,040
is custom cover pages.

273
00:14:48,040 --> 00:14:57,160
I want to talk about that because differentiating your report from everybody else's so
that you stand out and kind of show your originality, your personality, all this, it's a

274
00:14:57,160 --> 00:14:57,660
big thing.

275
00:14:57,660 --> 00:14:59,320
mean, dude, you're all about branding.

276
00:14:59,320 --> 00:15:01,096
You've got a massive brand,

277
00:15:01,096 --> 00:15:09,536
mean, but if you can customize it to where it's different than just slapping your logo and
a picture of the house on there, I have seen some other report writing softwares that you

278
00:15:09,536 --> 00:15:12,496
can create a cover page that looks like a magazine cover.

279
00:15:12,496 --> 00:15:14,496
And it's like, it's beautiful, you know?

280
00:15:14,496 --> 00:15:20,936
And if you're putting that type of effort into the cover page, just, you know, it kind of
shows what's to come whenever they're going through the reports.

281
00:15:20,936 --> 00:15:21,958
I think that's a really good one.

282
00:15:21,958 --> 00:15:23,811
Yeah, so can we talk about that a little bit too?

283
00:15:24,104 --> 00:15:28,744
So earlier this year, we did launch the ability to create a custom cover page.

284
00:15:28,744 --> 00:15:32,104
It allows you to kind of use variables from your ISN account.

285
00:15:32,104 --> 00:15:37,984
So it pulls in the customer name and address and date and time of the inspection and all
of that.

286
00:15:37,984 --> 00:15:41,104
I've seen some customers do some pretty cool things with it already.

287
00:15:41,264 --> 00:15:50,484
One guy did a really nice image that had a picture of him and his inspector license number
and signature.

288
00:15:50,608 --> 00:15:59,446
So for those of you that are in places where it requires you to have your inspector's
signature and license number, this is a great way to do that.

289
00:15:59,588 --> 00:16:00,908
Definitely huge.

290
00:16:01,209 --> 00:16:07,732
another thing that I want to hit on here too, Janaya, you guys have been doing so much
work behind the scenes.

291
00:16:07,732 --> 00:16:13,584
Not, I mean, just to continually build and improve over an already excellent platform.

292
00:16:13,584 --> 00:16:19,776
But man, it's a, everything has been running so seamlessly this year with very few
hiccups.

293
00:16:19,857 --> 00:16:22,758
So one kudos to you and the team.

294
00:16:22,758 --> 00:16:27,420
But can we talk a little bit about some of the performance improvements that you guys have
been really baking in here?

295
00:16:27,544 --> 00:16:36,071
So it's been really important for us for every part of the system to work quickly and sync
quickly.

296
00:16:36,272 --> 00:16:44,820
so we've been really focused on going in and making sure that every little part of the uh
template editor and the report writer work really well.

297
00:16:44,820 --> 00:16:49,594
And they're constantly syncing with em your mobile devices and all that.

298
00:16:49,594 --> 00:16:54,088
So m we've spent a lot of time actually going in and fine tuning things there.

299
00:16:54,088 --> 00:16:59,073
That's huge because again, it's a these are the things that we're using to really keep our
businesses afloat.

300
00:16:59,073 --> 00:17:09,404
And so I mean when we know I mean for me it gives me comfort knowing that ah there are
people that care as much about this being a seamless and smooth system for me to use

301
00:17:09,404 --> 00:17:12,567
because that keeps my business smooth and seamless as well.

302
00:17:12,567 --> 00:17:13,100
uh

303
00:17:13,100 --> 00:17:14,081
said that any better.

304
00:17:14,081 --> 00:17:19,211
like the comfort that you can take and having companies, you know, that have your software
running and everything running smooth.

305
00:17:19,211 --> 00:17:22,845
When one of those systems fails, it's chaos.

306
00:17:22,845 --> 00:17:29,008
To have people that actually really care uh to make sure that stuff is running as quickly
and smoothly as possible is huge.

307
00:17:29,096 --> 00:17:29,467
it is.

308
00:17:29,467 --> 00:17:39,222
And again, it's a little bit of a peek kind of behind the curtain because there are so
many people, not just you, Janaya, but so many that we all work with here who I mean, I

309
00:17:39,222 --> 00:17:48,607
get to see the messages in the chatter flying in the background just with all of the work
that's being done to maintain this incredible operating system.

310
00:17:48,607 --> 00:17:50,928
So it's there's a lot of people and they all care.

311
00:17:50,928 --> 00:17:54,970
I mean, it's like it's as soon as there's a request that's made from an inspector.

312
00:17:54,970 --> 00:17:56,751
I mean, you're seeing I'm seeing messages.

313
00:17:56,751 --> 00:17:57,752
Hey, we got to take care of this.

314
00:17:57,752 --> 00:17:58,374
We got to take

315
00:17:58,374 --> 00:17:59,965
get this customer taken care of.

316
00:17:59,965 --> 00:18:01,364
Here's his CK.

317
00:18:01,364 --> 00:18:06,088
You know, just it's it's Johnny on the spot to make sure that everybody is running
smoothly.

318
00:18:06,088 --> 00:18:08,009
So so that's been awesome.

319
00:18:08,009 --> 00:18:14,872
But let's pivot a little bit and talk about kind of what's coming down the pipe for the
rest of the year and maybe even a little bit into 2026 too, if we could do that.

320
00:18:15,728 --> 00:18:19,510
So I'm really excited to talk about something that's actually launching this week.

321
00:18:20,031 --> 00:18:20,381
Yeah.

322
00:18:20,381 --> 00:18:24,464
So it's coming as we speak, probably Thursday.

323
00:18:24,464 --> 00:18:28,477
We'll be launching what we call the comment library with narrative support.

324
00:18:28,477 --> 00:18:36,022
So a lot of you are used to having comment libraries within your products, but this is a
new way of doing it with the ISN Report Writer.

325
00:18:36,022 --> 00:18:41,425
So up until now, ISN Report Writer, you have to actually go and put your comments in your
template.

326
00:18:41,425 --> 00:18:41,656
Right?

327
00:18:41,656 --> 00:18:45,554
So if you have multiple templates and you have the same comment across multiple templates,

328
00:18:45,554 --> 00:18:49,725
want to update that comment, have to go into each template and update it, right?

329
00:18:49,725 --> 00:18:54,964
So now we're moving towards a comment library where all your comments will actually live
in the library.

330
00:18:54,964 --> 00:18:59,628
So you update it one time and it cascades out to everywhere you're using it.

331
00:18:59,828 --> 00:19:01,339
We've built an importer.

332
00:19:01,339 --> 00:19:10,982
So if you're using a ISN Report Writer template already, you could be able to import those
comments over into the new comment library to make it really super easy for you to use

333
00:19:10,982 --> 00:19:11,712
them.

334
00:19:11,772 --> 00:19:14,723
If there's identical comments, we can actually merge them together.

335
00:19:14,723 --> 00:19:16,634
So there's only one comment.

336
00:19:16,634 --> 00:19:28,106
uh And in there, you'll be able to actually start tagging your comments, so giving them
some context around where they belong, um as well as a redesign of the way that we do our

337
00:19:28,106 --> 00:19:32,421
new comment generation screen, where you're going to create a new comment.

338
00:19:32,421 --> 00:19:38,524
You'll be able to choose from either a comment from your comment library or creating a new
comment in that new workflow.

339
00:19:38,524 --> 00:19:44,350
feel like the big thing there is really that this is just kind of helping, it's fewer
clicks to get the job done, right?

340
00:19:44,350 --> 00:19:47,212
Which uh when it comes to software, that's what it's all about.

341
00:19:47,212 --> 00:19:52,147
It's how do we get from point A to point B while uncomplicating it as much as possible.

342
00:19:52,147 --> 00:19:54,039
So that's huge.

343
00:19:54,039 --> 00:20:04,236
But one thing that Matt and I talk about a lot on this show, and for those of you that
have watched, this has been a fairly hot topic this year, it's the emergence of AI.

344
00:20:04,748 --> 00:20:06,029
in the inspection industry.

345
00:20:06,029 --> 00:20:10,702
And we've talked before about some of the AI comment helper tools.

346
00:20:10,702 --> 00:20:12,432
Like I've demoed some of that.

347
00:20:12,432 --> 00:20:14,193
We've mentioned it before on the show.

348
00:20:14,193 --> 00:20:17,885
But there's a little bit more, a little bit more magic coming.

349
00:20:17,885 --> 00:20:18,516
Can we talk about that?

350
00:20:18,516 --> 00:20:19,746
Yeah, of course.

351
00:20:20,125 --> 00:20:26,909
So we're really excited about how AI can boost the inspection industry software.

352
00:20:26,909 --> 00:20:32,193
So we're actually working right now on what we're calling the AI defect detector.

353
00:20:32,193 --> 00:20:33,734
I know it's a fun name, right?

354
00:20:33,734 --> 00:20:35,435
Defect detector.

355
00:20:35,535 --> 00:20:40,859
Basically, you upload an image and the AI looks for the image and finds the defect for
you.

356
00:20:40,859 --> 00:20:45,302
And then it writes a smart comment for you and you can just drop it into your report.

357
00:20:45,302 --> 00:20:47,323
So it's just an easy way.

358
00:20:47,323 --> 00:20:48,808
um

359
00:20:48,808 --> 00:20:53,272
I have an actual prototype with me this weekend or to talk about it.

360
00:20:53,272 --> 00:20:57,195
So I'm going be showing it around to people, but it's actually really cool.

361
00:20:57,195 --> 00:20:59,156
if you want to take a side.

362
00:20:59,156 --> 00:20:59,677
Exactly.

363
00:20:59,677 --> 00:21:03,608
Oh.

364
00:21:03,970 --> 00:21:05,454
Yeah, I could use the

365
00:21:07,776 --> 00:21:09,417
That's awesome.

366
00:21:09,417 --> 00:21:11,017
No, I mean, that's so helpful.

367
00:21:11,017 --> 00:21:14,498
Seriously, I'd say the comment generator is already super helpful.

368
00:21:14,498 --> 00:21:15,488
This will be helpful as well.

369
00:21:15,488 --> 00:21:18,448
again, Matt, this is something that we've kind of gotten to.

370
00:21:18,448 --> 00:21:24,922
And for those listening, if you're concerned at all about it, it's like, will AI replace
home inspectors?

371
00:21:24,922 --> 00:21:32,064
And this is yet another tool where it's like it will augment and help you to do your job
better without replacing.

372
00:21:32,064 --> 00:21:37,769
Yeah, I mean, I'm not going to go down the things that concern me about it because I don't
think that's for this podcast.

373
00:21:37,769 --> 00:21:45,586
But I do think that like, let's just say an experienced even the experienced home
inspector, even myself every now and again comes across something that maybe puzzles us a

374
00:21:45,586 --> 00:21:53,182
little bit, something that we haven't seen, something we haven't seen in a long time or
just something that we just need a little bit more of an idea of what's going on.

375
00:21:53,503 --> 00:22:00,448
So being able to look at something and take a picture of it and maybe get some other ideas
about what's happening there is.

376
00:22:00,712 --> 00:22:04,943
potentially a really big deal for everybody from new all the way to experienced
inspectors.

377
00:22:05,628 --> 00:22:10,591
And not just that, it's again ways that you can shorten the workflow, right?

378
00:22:10,591 --> 00:22:18,712
So, because again, this isn't going to do your job for you, but if you know the problem,
yeah, if you know the problem and you see it and the computer knows it and gets it right,

379
00:22:18,712 --> 00:22:21,518
because it's still incumbent upon you to double check these things.

380
00:22:21,518 --> 00:22:28,723
ah But if it can automatically get that part of the report done, it just speeds up the
workflow that much faster.

381
00:22:28,723 --> 00:22:30,254
So that's huge.

382
00:22:30,662 --> 00:22:32,513
Yeah, think that it's, you're right.

383
00:22:32,513 --> 00:22:41,101
It's for an existing inspector who's been in the business for a long time, not very common
that you need to use something like this, but it happens.

384
00:22:41,101 --> 00:22:47,866
And I see Reddit threads all the time of people just uploading images in the home
inspector community saying, does anyone know what this is?

385
00:22:47,866 --> 00:22:48,952
Can you help me with that?

386
00:22:48,952 --> 00:22:55,218
I think that would be really cool to pull some of those into the defect detector to see
how it can answer that question.

387
00:22:55,218 --> 00:23:00,760
That's funny, because I get people from all over the country and beyond that send me
pictures of stuff and ask me questions on...

388
00:23:00,760 --> 00:23:01,984
Have you seen this before?

389
00:23:01,984 --> 00:23:02,928
Yeah.

390
00:23:02,928 --> 00:23:03,409
a lot.

391
00:23:03,409 --> 00:23:04,049
Yeah.

392
00:23:04,049 --> 00:23:08,203
And some of it I have and some of it I haven't because like it's all over the place.

393
00:23:08,203 --> 00:23:08,423
Right.

394
00:23:08,423 --> 00:23:10,634
And construction is so different everywhere.

395
00:23:10,775 --> 00:23:12,466
And so, you know, they'll show me pictures of stuff.

396
00:23:12,466 --> 00:23:15,058
Sometimes I'm like, Nope, Nope, never seen that.

397
00:23:15,819 --> 00:23:17,250
It probably won't ever.

398
00:23:17,372 --> 00:23:24,751
Let's talk a little bit about kind of another, it's a major part of the report, I mean,
it's not, and all of these things are cool because it's not things that we would normally

399
00:23:24,751 --> 00:23:30,692
talk about on this show, but these are things that impact our day to day as inspectors.

400
00:23:30,892 --> 00:23:34,304
But you guys are making some enhancement on the summary side of things as well.

401
00:23:34,440 --> 00:23:40,140
Yeah, so we understand that the summary is something that people want to tailor a little
bit more.

402
00:23:40,140 --> 00:23:46,140
So they want to be able to choose the way that the summary groups or the way that it sorts
and filters.

403
00:23:46,140 --> 00:23:56,740
so we're creating an ability to categorize your summary, be able to say, I want this
alphabetical, or I want this room by room, or this is how I want to organize my summary.

404
00:23:56,740 --> 00:24:01,872
And then it'll just still do it automatically for you, but it gives you a little bit more
opportunity.

405
00:24:01,872 --> 00:24:04,437
There'll also be the option to add images into your summary.

406
00:24:04,437 --> 00:24:11,648
Some people like to use that summary as kind of like, here's this final piece that I'm
giving you and without images, it doesn't make the impact.

407
00:24:11,648 --> 00:24:14,072
So you can add images or not add images.

408
00:24:15,228 --> 00:24:19,048
What separates the summary from the report if it has images in it?

409
00:24:19,048 --> 00:24:22,139
So uh there's actually a separate tab for the summary.

410
00:24:22,139 --> 00:24:25,691
So it's kind of a standalone thing within the ISN report writer.

411
00:24:25,691 --> 00:24:31,254
having it uh be just because it's not everything goes to the summary, just certain things.

412
00:24:31,694 --> 00:24:38,958
For those things that are there, it can be like a uh small synopsis of the entire report.

413
00:24:38,958 --> 00:24:40,198
So you can see that first.

414
00:24:40,198 --> 00:24:44,488
And then the full report is kind of like the detailed version.

415
00:24:44,488 --> 00:24:48,028
the only thing is that's summary pages of me.

416
00:24:48,028 --> 00:24:49,548
I don't know how I feel about them.

417
00:24:49,548 --> 00:24:52,288
mean, who chooses what goes where, you know what I mean?

418
00:24:52,288 --> 00:24:56,168
And I wonder, you know, what's important to somebody may not be to somebody else.

419
00:24:56,168 --> 00:25:01,948
I've always kind of thought summary pages and deciding what to put in the summary page and
how to display it.

420
00:25:01,948 --> 00:25:07,336
I've never really thought it was, I don't do it personally.

421
00:25:07,336 --> 00:25:11,496
Yeah, and I think it's a personal choice, right?

422
00:25:11,496 --> 00:25:15,776
And what we understand now is that everyone wants it a little bit different.

423
00:25:15,776 --> 00:25:20,216
So we're spending time and effort to make it so that it can be customizable.

424
00:25:20,296 --> 00:25:25,976
But right now, the way our summary works is if you have a certain rating, it goes to the
summary.

425
00:25:25,976 --> 00:25:28,556
So you don't have to choose, pick and choose.

426
00:25:28,556 --> 00:25:31,108
It automatically builds that summary for you.

427
00:25:31,108 --> 00:25:32,850
in your comment you can rate it.

428
00:25:32,850 --> 00:25:33,741
Yep.

429
00:25:33,741 --> 00:25:35,573
Whatever defect you're putting in there you can rate it.

430
00:25:35,573 --> 00:25:37,184
At a certain rating it goes to the summary.

431
00:25:37,184 --> 00:25:37,955
Exactly.

432
00:25:37,955 --> 00:25:42,600
Okay this this I can get on board with it makes it a lot easier to decide what goes where.

433
00:25:42,993 --> 00:25:44,356
It's a neat way of doing it.

434
00:25:44,356 --> 00:25:53,210
And the only difference is this new way you'll be able to choose the way it looks because
it's automatically built for you to be able to choose whether it's alphabetical or groups

435
00:25:53,210 --> 00:25:56,838
by category or room by room or all those things.

436
00:25:56,838 --> 00:25:59,093
All these things are massive.

437
00:25:59,093 --> 00:26:02,100
there's one last thing, if you can touch on it a little bit.

438
00:26:02,100 --> 00:26:04,285
We talked about custom cover pages.

439
00:26:04,285 --> 00:26:06,590
But what about just design in general?

440
00:26:06,590 --> 00:26:07,972
Can we talk about that one too?

441
00:26:09,456 --> 00:26:11,567
I'm actually really excited about this.

442
00:26:11,567 --> 00:26:18,400
I know you can see my eyes light up a little bit because we are working on some new
layouts for our designs.

443
00:26:18,400 --> 00:26:20,041
So for our reports.

444
00:26:20,041 --> 00:26:27,974
So right now, you you look at the ISN report writer and the reports, they are all one way,
right?

445
00:26:27,974 --> 00:26:29,735
And we know that differentiation is important.

446
00:26:29,735 --> 00:26:33,466
You don't want your report to look like the guy next door's report.

447
00:26:33,466 --> 00:26:37,874
And so what we're launching is about three new ways to do reports.

448
00:26:37,874 --> 00:26:42,037
But it's not just a new layout, it's actually configurations.

449
00:26:42,037 --> 00:26:50,352
So can choose your photo and the size of it, whether it's a large em hero image or a
smaller image.

450
00:26:50,933 --> 00:26:56,447
And you'll also be able to do like a gallery of images at the top there, which will
automatically build for you.

451
00:26:56,447 --> 00:27:02,221
So you have a hero image, your main primary image, and then images pulled from the report
will just load up at the top.

452
00:27:04,102 --> 00:27:04,963
Hero?

453
00:27:04,963 --> 00:27:05,863
Yes.

454
00:27:05,984 --> 00:27:06,650
Is it?

455
00:27:06,650 --> 00:27:08,920
It's the hero of the page.

456
00:27:08,920 --> 00:27:12,896
um

457
00:27:13,180 --> 00:27:15,324
Put a cape on that thing, you know what I'm saying?

458
00:27:15,324 --> 00:27:16,497
Big hammer.

459
00:27:16,728 --> 00:27:25,782
Yeah, so it's also going to have the ability to choose whether you want to have a card
layout for your report or a tabular layout for your report.

460
00:27:25,782 --> 00:27:28,113
So you can actually pick and choose all these things.

461
00:27:28,113 --> 00:27:34,868
So there's going be a lot of variations that can be put together to build the report that
you want it be.

462
00:27:35,944 --> 00:27:39,027
Curious, I mean, like in Texas, we have a specific form that works.

463
00:27:39,027 --> 00:27:46,735
um there are some, mean, obviously the layout in terms of pictures and galleries, how
they're oriented, size of them, all that works.

464
00:27:46,735 --> 00:27:51,599
But I think uh what you're talking about might work at some places.

465
00:27:51,599 --> 00:27:52,779
Some of it would work.

466
00:27:52,892 --> 00:27:58,421
Yeah, not necessarily for the truck template because it's got to be, it's very specific
way.

467
00:27:58,421 --> 00:28:04,230
but the interactive report on top of the truck template can look differently.

468
00:28:04,230 --> 00:28:04,630
Right.

469
00:28:04,630 --> 00:28:05,714
So we have both.

470
00:28:05,714 --> 00:28:10,158
There are companies out there that have a report that they send.

471
00:28:10,158 --> 00:28:24,983
I'm not going to say their name, but that even in Texas, the Texas report, the actual form
comes in as a PDF kind of like behind what is like a pretty and very seemingly

472
00:28:24,983 --> 00:28:26,454
customizable template.

473
00:28:26,636 --> 00:28:29,127
Yeah, so we have that for our Trek templates.

474
00:28:29,127 --> 00:28:35,900
You can actually have the interactive report on top and then the Trek template is just the
first thing that loads when you go there.

475
00:28:35,900 --> 00:28:44,814
So it automatically takes you to the PDF, but you can actually also go back and look at
the summary and m all the details in the interactive report as well.

476
00:28:45,332 --> 00:28:48,074
All of these things are just massive, Junaia, seriously.

477
00:28:48,074 --> 00:28:52,816
I mean, as somebody that uses this on the daily, you know, as a home inspector, it's
fantastic.

478
00:28:52,816 --> 00:28:56,999
ah know, Matt, I know you use it as your CRM and scheduling and everything.

479
00:28:56,999 --> 00:28:59,010
So this is all so huge.

480
00:28:59,010 --> 00:29:02,302
And again, guys, this is why it's so good to come to conferences.

481
00:29:02,302 --> 00:29:07,065
If you've been to Inspection Fuel, sound off in the comments, say what your favorite part
was, if you're watching this back.

482
00:29:07,065 --> 00:29:12,157
ah I mean, for me so far, it's hanging out with the vendors, it's hanging out with the
inspectors.

483
00:29:12,157 --> 00:29:13,096
It's all about the people.

484
00:29:13,096 --> 00:29:22,196
And putting faces to name or faces names, putting faces to name, meeting the people that
are behind the scenes, creating the software, creating the tools that we use and meeting

485
00:29:22,196 --> 00:29:24,676
some of these inspectors that you only see on a little tiny screen.

486
00:29:24,676 --> 00:29:25,468
It's great.

487
00:29:25,468 --> 00:29:29,328
And it's another excuse to buy a more expensive flashlight than the one that I already
have.

488
00:29:29,328 --> 00:29:31,125
You know, there's that too.

489
00:29:31,125 --> 00:29:39,024
anyway, yeah, so honestly, if you have any questions today, how can they get in touch with
you or the team to kind of answer their questions?

490
00:29:39,516 --> 00:29:41,457
Yeah, so our support team is great.

491
00:29:41,457 --> 00:29:45,700
They um answer most of the questions that they can for the report writer.

492
00:29:45,700 --> 00:29:47,321
They know how to get a hold of me.

493
00:29:47,321 --> 00:29:57,248
um If you have feedback, if you have things that you want to see happen in the report
writer, in your ISN, you can actually submit feedback in our feedback portal.

494
00:29:57,248 --> 00:30:02,091
And I know that I and some of the other PMs, we look at that religiously.

495
00:30:02,091 --> 00:30:05,434
And we're pulling those things in constantly to build out our roadmap.

496
00:30:05,434 --> 00:30:09,296
Because to me, the product has to be good for you.

497
00:30:09,382 --> 00:30:09,783
Right.

498
00:30:09,783 --> 00:30:17,128
And it's not, I need to be able to listen and hear what you're saying and, and be able to
turn that into something that's a lovable product.

499
00:30:17,128 --> 00:30:19,471
Well, seriously, Janaya, thank you so much for being here.

500
00:30:19,471 --> 00:30:21,213
This has been huge.

501
00:30:21,213 --> 00:30:24,537
Awesome to get these updates throughout the year, but also to be able to share them with
the audience.

502
00:30:24,537 --> 00:30:25,903
Thank you guys so much for watching.

503
00:30:25,903 --> 00:30:29,202
There's going to be so much more, Matt, that's going to be coming from the show here.

504
00:30:29,202 --> 00:30:31,014
What are you looking forward to the most?

505
00:30:31,080 --> 00:30:37,788
uh Well, the thing we're doing tonight was the Mardi Gras uh

506
00:30:37,788 --> 00:30:43,216
So another good reason to follow the social media page for a little bit of the extras that
kind of are gonna be coming in around this, right?

507
00:30:43,216 --> 00:30:45,320
So, but anyway, well guys, thank you so much.

508
00:30:45,320 --> 00:30:49,081
You know where to find us right here next time, back in Better Than Ever, right on.

509
00:30:49,081 --> 00:30:50,134
Ride along.